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“nice place” 4 of 5 bubbles
Review of Residence Inn Raleigh Crabtree Valley

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Residence Inn Raleigh Crabtree Valley
Ranked #35 of 84 Hotels in Raleigh
Cherry Hill
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“nice place”
4 of 5 bubbles Reviewed 20 August 2014

We stayed in a two bedroom suite during a recent visit to NC State. The rooms were very spacious and clean. The kitchen area was great even though we did not need it for our 2 night stay. It would be helpful for a family trying to save money by not eating out every meal. The breakfast that was included was very good and offered much more than I had expected. We stayed Fri and Sat night so the happy hour was not offered. It would have been nice to have this available on the weekend also. I thought the mattresses could have been a little more comfortable.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dmcgonigle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

Traveller rating
    91
    55
    25
    5
    1
See reviews for
66
30
10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Statesville, North Carolina
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

I recently stayed in a 1 bedroom suite. Everything was clean. The room was very spacious. It had a separate bedroom with a TV, as well as, a small living room with a TV and a large kitchen area. There was even a small 2 person dining table and large desk with chair.

This was a business trip so I was quite pleased with the room layout and the available desk space for working. The wi-fi in the room was great, had a very strong signal.

In the morning the breakfast buffet was awesome. Most of the food is hot, plenty of eggs, ham, gravy, sausage, biscuits. There was also fruit, cereal, and oatmeal.

The hotel also has a small room service/restaurant menu. The prices were very reasonable for hotel food.

Next time I am in town I will stay here again.

The hotel is located very close to the mall. I personally wouldn't walk there, but by car it only takes a minute to get there. The mall is quite large and has tons of restaurants. So, there's plenty of food and entertainment nearby,

Room Tip: Choose the 1 bedroom instead of the studio. It's about the same price and the layout is much be...
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  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank hsue12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wingate, North Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 10 August 2014

Between the lumpy mattress on the sofa bed, and the ROARING bathroom fan, our first night in the hotel was miserable. I immediately complained in the A.M., and had no doubt that the problems would be taken care of by management.

When we came back to the room, the sofa had been corrected, but the bathroom fan was worse than ever. The problem could not be fixed, and we were offered another room. This was around 8 p.m. on our final night. I declined to move, but did ask for a fan, to block some of the noise. The front desk workers were not helpful, and the young lady was actually quite rude. FINALLY, the evening manager promised me a fan, and offered to comp both of our nights. The comped room was a very nice gesture, but it didn't remove the sting of the bad service. I was given a brand new fan to use for the night. I did make one of the maids very happy, when I gave her a BIG bag of candy from the front desk. That was totally unnecessary, on their part.
This is normally the hotel that we choose, so that three of us can stay together comfortably. We were all upset by the problems in the room, and the construction mess in the hall. Will we come back? I am still recovering!

Room Tip: Choose a room that is on the 4th floor, and make sure you check it out prior to unpacking.
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  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
Thank ddsalzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Q, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review, 12 August 2014
I am very sorry to hear about your frustrating experiences at our property recently. We are particularly disappointed to have let down a repeat guest that we hope always looks forward to their return. Your feedback, while we regret you experienced it at all, provided very useful training opportunities for multiple departments within our hotel. We appreciate you sharing these issues so that we can make those improvements. If we are fortunate enough to have you return in the future, I look forward to the opportunity for our staff to provide you with the excellent service we both expect from Residence Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 8 August 2014 via mobile

I stayed here for one night in business.

The hotel fit my needs and was very average.

Staff was friendly and the lobby was clean and inviting.

The rooms are not too dated but not necessarily updated.

Average and met my needs.

Stayed February 2014, travelled on business
Helpful?
Thank Crossbonz72 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach F, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review, 9 August 2014
Thank you for your feedback from your recent stay with us! We are looking at a full renovation beginning next year where we will hopefully be replacing all furniture and cosmetics in the rooms. We hope you will be really impressed in the future when you come back to see us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
diamondqueen255
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

Baseball team stayed here while playing a local tournament. The rooms were spacious although the tv is in between the bed and couch so it was hard to watch if someone were in both places. The pool area was nice and so was the fitness room. The little store had a variety of snacks, beverages, and alcohol at reasonable prices. There was a bar. Meals were good. The manager's reception was very nice with a hot meal/salad/fruit and non-alchoholic beverages. The lobby was a great place for the kids to hang out and watch tv together. Staff was very customer service driven. The location is excellent right across from the mall and many restaurants. We had plenty of parking for larger vehicles. The whole place was kept very clean and the front desk staff was very helpful. On the last day of our visit, there was a fire alarm very early in the morning. The sprinklers soaked several rooms on different floors but the staff went out of their way to help the guests exit the building and then made sure the food was stocked when the lobby area was clear so guests could eat while waiting for the fire department to clear the building. I would definitely stay again. In fact, some of our party tried to book for the next week but it was full. The beds are comfortable. There is also a grill if you want to cook.

Room Tip: Rm 123 overlooks the pool and is just off of the elevator. It was nice if parents needed to keep an...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank diamondqueen255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

I came here for a few nights and I cannot begin to tell you amazing of an experience this has been. We were greeted so kindly, given an upgrade for our Platinum Elite Status. The room is so pretty and clean. They had a wonderful Managers special with a great meal and drinks. The pool is quiet and nice. I would highly recommend this hotel to anyone!!!!!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Most hotels do a good job with individuals renting rooms, but to host a large group of business associates sometimes requires extra oomph! The Residence Inn Crabtree Valley had that! Rooms were spacious. Breakfast selections were varied and delicious. Meeting rooms were not too hot or cold and amply outfitted with outlets for charging tech. People at the desk assisted with airport transportation needs and directions to dining places and the mall nearby. Overall, a great stay!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank rusha_sams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Raleigh Crabtree Valley

Property: Residence Inn Raleigh Crabtree Valley
Address: 2200 Summit Park Ln, Raleigh, NC 27612-4653
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Raleigh
#23 Business Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Raleigh Crabtree Valley 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Residence Inn Raleigh Crabtree Valley Hotel Raleigh
Raleigh Residence Inn

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