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“Cool pool, everything as promised”

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Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area
Ranked #48 of 86 Hotels in Raleigh
Reviewed 25 March 2014

Yes, you really do get all of the amenities listed for this hotel at the reasonable prices they charge, even though inadvertently visiting during March Madness. Nothing was not as clean as it should be, friendly employees. If you check the prices for a few people to visit a public indoor pool in Raleigh, the indoor pool earns this hotel the 5th star. It's not the most up-to-date or scenically located place, but well worth the price and we were quite comfortable.

A gas station next door and grocery store across the street are extremely handy. You can only turn right out of the property, but it wasn't difficult to get to the left-turn lane at the light that's right there, and do a U-turn to get back on 440, or go down New Bern to downtown (which took about 12 minutes on Sunday morning.) Extremely easy.

We had 2 rooms on the 3rd floor, one smoking, one not. I never smelled any smoke (except when I was smoking) but there was a strong smell of air fresheners. Why there was no exhaust fan in the bathroom is a mystery. Not having one is unusual in this kind of hotel. If those more sensitive to smoke smell are having problems with smelling it, as I read in some previous reviews, I would believe them. More fresh air (and air circulation) in general would be a great improvement in this building. On the 3rd floor, there are both smoking and non-smoking rooms. Maybe other floors have only non-smoking rooms. I would ask if concerned since the only fresh air coming into rooms seems to be when the door is opened.

The smoking room facing the street was large, more comfortable, with a small sofa though it was in poor condition, (very slightly) better than sitting on the bed. I think it was just because the floorplan has bigger rooms on that side whether smoking or not, but I don't know. I don't care how old something is if it's clean and still serving its' original purpose, but this sofa looked and felt like it belonged in a frat house at the end of a hard year, on its' way to the dumpster by even college boy standards.

Ask for extra towels for the pool, there's not a stack of them down there. They were nice, large, fluffy towels.

When they say sausage for breakfast, they mean cold patties on little biscuits, wrapped in plastic wrap. The coffee was great with little flavored creamers available, and the mixed fruit cups were good. Besides some yogurt and the sausage 'sandwiches,' I think it was all carbs. Boiled eggs were gone by about 8:30, though they may have put more out, I wouldn't have known. On par with free breakfasts in this price range hotel, though the room wasn't big enough at all, crowded, tight.

We never waited long, but as far as I saw, there's only 1 guest elevator in this building.

We would recommend and re-visit this hotel.

  • Stayed: March 2014, travelled with family
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Thank purpleinopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 19 April 2014

We appreciate your business and your feed -back .My friendly and courteos staff always strive to give the best customeer service and make each and every guest happy.Thank you for choosing Best Western

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Reviews (164)
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82 - 88 of 164 reviews

Reviewed 23 March 2014

Eva was very helpful nice always smiling very warming rooms big and clean indoor pool staff good breakfast is good tv's nice I will be coming back close stores and restaurants if you dont know the area

  • Stayed: March 2014
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Thank herrerajose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 19 April 2014

Thank you for choosing us and giving your feed back.We look forward to your future stays,Once again thank you for choosing Best Western.

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Reviewed 23 March 2014

our stay was nice. The staff was nice and personable. My husband was there for business. My daughter and I went with him. The indoor pool was very nice and well maintained. The hotel was very close to downtown raliegh and the museums. We had a great time. Even thought the busy street was right outside our window. the room was quiet and comfortable.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 19 April 2014

We thank you for choosing us and appreciate your time in giving your feed-back.We look forward to your future stays.

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Reviewed 17 March 2014

We researched long and hard for accomodations in Raleigh and settled on this Best Western. The primary reason we choose it was the internet discount. We saved over $75.00 during a three night stay because we booked on line. We are glad we stayed at this Best Western. The room was clean and nice, breakfast was good, the staff was personable and helpful and the location of the motel was convenient to all points in Raleigh. However, the high point of our stay was Michael, the motel's maintenance man. Michael showed us Southern Hospitality from the first moment we stepped into the inn. He was always friendly and wanted us to know that he would take care of anything we needed. It seemed like Michael lived in the motel because he was always working day and night. He was doing all those things to keep the motel running and keep the visitors happy. He certainly kept us happy because of his great personality and friendly demeanor. We will stay at this Best Western again because of Michael...a great guy and a true example of customer service.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 19 April 2014

Our ever-smiling anfd friendly staff are always eager to welcome each and every guest and strive to make their stay an enjoyable one.We sincerely value your business and your feed-back

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Reviewed 17 March 2014

If you just want a room and don't have plans or need to talk to any staff then this may be the hotel for you. The breakfast is free so I won't comment on it except to say that you should go early because they don't restock often.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 19 April 2014

We apologise for the bad experience you had.We always try to make each guest happy and I am sorry we did,nt keep up to your expectations.We still want you to come and give us a chance to make your stay a happy one.

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Reviewed 14 March 2014 via mobile

The staff was great! Even though a 3rd party booking agent messed up my reservation the desk attendant was very happy to fix the mistake. It's a great location and my room was clean and warm. A great stay all the way around!

Stayed: March 2014, travelled with friends
Thank Stacy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 19 April 2014

Thank you for your business and your valuable feed-back.We look forward to your future tays,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Due to a storm in the area, most all of hotels were without electricity. We were only in the area one night, but Best Western (Johathon) located a room about an11/2 hrs. from out destination. I rated the location lower, but it couldn't be helped the Best Western in Greensboro was out of power.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
Thank Anita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded 14 March 2014

We appreciate your business and thank you for taking out the time from your busy schedule.Looking forward to your future visits when you are in Raleigh.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area

Address: 3618 New Bern Ave, Raleigh, NC 27610-1233 (Formerly Raleigh Inn & Suites)
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 86 Hotels in Raleigh
Price Range: £69 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Idealy situated near wake-med hospital on I-440 exit 13B. Near to downtown and all major attraction ... more   less 
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Also Known As:
Best Western Raleigh Inn And Suites
Best Western Raleigh Hotel Raleigh
Raleigh Best Western

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