Let's start with the positive...our bartender and server Cory was excellent. The food was good, except we had to send the steak special back because we ordered medium and received a steak cooked medium well to well. The replacement was very good; with a good black pepper sauce.
We had a very good beet salad with goat cheese. The veal ravioli was very good as well; an excellent cream sauce. Then we received our steak; which we had to send back.
In the meantime, we ordered the Mac & Cheese and it was good; creamy and well balanced cheese blend.
For dessert, we got the brownie with caramel & salt and ice cream. Very good, indeed.
From a beverage standpoint, we started with white wines, then based on the steak and dessert, we opted for the Captain's list: ZD wine.
Now comes the negative:
My husband realized our wine was a 2011; but the menu listed a 2008. He found that the 2011 was $33 less than the 2008 we ordered which was on their menu. We mentioned this to the on-site manager regarding the vintage we received and her flippant reply was....did YOU check the label...inferring it was our responsiblity to ensure the wine we ordered was what we received. Normally, when we dine and order a bottle, the server advises us if the bottle on the meun is not the one in stock with our option to select a different wine; or proceed with the year they currently have on hand. The manager, Marisa, even assisted with locating this wine.
She could have easily apologized for the oversight or even offered a discount on the wine. What was so disturbing was the LACK of customer service. It's a Wednesday night; business is not booming; and this is the way you want to treat your customers that spend over $200 ?????
What type of service reflection will this manager will have our her staff.
It will be a while before we go back. As mentioned earlier; the bartender was great. ...
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