I attempted to stay at the Hyatt House Raleigh North Hills this past weekend. I say attempted, because I never was able to check into a room, even though I had a reservation.
I arrived at the hotel at approximately 5PM, and was told they had no clean rooms to give me. When I asked why, they stated the cleaning staff was backed up. They suggested I hang out nearby, and they would call me when a room was ready. I had brought my dog with me on this trip, and it was hot outside so I had to just drive around with him. They never called saying a room was ready, so some time around 7PM, I called customer service for Hyatt to file a complaint. Even customer service was shocked they still did not have a room. The agent I spoke with called the hotel directly, and they still could not give a time frame for when my room was ready. This is absolutely ridiculous. I understand if the staff is a little late getting things cleaned up, but 7PM is not acceptable. I stay at hotels for business very often, and have never seen anything like this. I ended up having to be re-booked at a hotel across town, which was not comparable. The Hyatt House was close to several restaurants and a Target. The hotel I was re-booked at was in the middle of a business park, with only a gas station nearby.
The customer service department was very nice, and very accomodating. The people at the second hotel were nice as well.
Unfortunately, I will not be attempting to stay at this hotel again. I usually don't have a problem giving 2nd chances, but the 1st impression they gave me doesn't warrant one. Hopefully they get their act together, because it looks like a nice place and it is in a great location.
- Official Description (provided by the hotel):
- HYATT house™ Raleigh North Hills features 137 fully equipped guestrooms which will make you feel like a resident, not a guest. The property is conveniently located in North Hills, with easy access to over 2,800 seats for dining, movie theatres, experience Sparian's, an upscale bowling alley. While staying at HYATT house™ Raleigh North Hills, guests can enjoy shopping at over 100 retail stores within walking distance and boutique shops within steps of the hotels front door. North Hills sits just off the 440 beltline with easy on and off access to downtown Raleigh as well as RTP and RDU International Airport.During your stay, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The indoor pool, whirlpool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more. A full bar is also available. ... more less
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