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“Not quite good enough”

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Courtyard Raleigh Midtown
Ranked #28 of 86 Hotels in Raleigh
Certificate of Excellence
Woodland, California
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not quite good enough”
Reviewed 23 March 2013

They tried hard, but things just didn't seem to go quite right.

First of all, the room keys were not programmed right. So the manager came up to check and let me in but had to go and get new keys. Would have been easier to just bring new keys.

Hard bed and soft pillows. Seems to be the Courtyard norm, but not my style. Add to that the alarm going on all night across the road, and suffice to say I've had better sleeps.

In the morning, the iron was the problem. Running at one temperature (too hot) and no answer from the front desk, so I lived with it.

Everything else was okay, and price was fine, but I might have a look at other options next time I visit Raleigh.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluejack45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LKlimczy, General Manager at Courtyard Raleigh Midtown, responded to this review, 6 May 2013
Thank you for your honest remarks. While our goal is to provide an outstanding stay to every guest, we obviously missed the mark with you - and for that I am very sorry. Your comments are appreciated as we are always open to constructive feedback and I have already shared your comments with the hotel associates. As for the bedding and pillows, I'm happy to tell you we are waiting for delivery of 12" pillowtop mattresses for every guest room beginning in the next 2 weeks. We have started the replacement of pillows however if ever you are not pleased with the firmness or softness of the pillows (in any Marriott hotel), please let us know so we can ensure your comfort. If you would like to discuss this further, please feel free to call me directly at the hotel.

Regards,

Leshel Klimczyk
General Managetr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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214 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Norwalk CT
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 March 2013

We have stayed here a couple of times and is always nice, this last time we noticed the rooms got are better, nice and comfortable our room was clean, the staff was vat the front desk was very friendly, unfortunately the girl that was a the restaurant for breakfast on Sunday was not so nice, my daughter said she was like a drill Sargent! But breakfast was great. And everything was reasonable price.
We will be back next year!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bolita10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watertown, Massachusetts
Level Contributor
320 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 10 March 2013

Arrived a little late at night and was greeted by very friendly staff here at the courtyard. When I said my bag was lost by the airline they were sympathetic and asked if I needed any toiletries.

The hotel itself is nice - newly renovated in the new courtyard style. The hotel is a little hard to navigate with a hidden elevator - but the stairs are easy to use/find and it's only two stories. Parking is a little far from where you check-in, but not a problem.

Location is right off one of the bigger highways in town making it easy to find. There are a few restaurants in the area, but it took me awhile to find a cvs.

Would stay here again if in the area and was looking for a good place to stay that's not too expensive.

Room Tip: Face the courtyard for a little bit of a view of the pool area.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMR_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefferson, NC
2 reviews
Reviewed 8 March 2013

I enjoyed my stay at this hotel, even during the renovations; I plan to stay there as often as possible when in Raleigh for business. The rooms are clean and comfortable. The staff is the friendliest I have ever encountered in a hotel. And the manager did everything possible to accommodate our group. I recommend you stay here.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Brunswick, New Jersey, United States
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 February 2013

Very clean and comfortable. Staff are extremely pleasant. Will definitely stay again when in town. Seems like they are renovating parts of the hotel. I was notified of this prior to my arrival which was considerate. The renovations did not disrupt my stay at all.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 February 2013

I checked in here last minute the last weekend in January as icy weather prevented my daughter and I from driving to Fayetteville. We got a terrific last minute rate (<$100 inclusive of tax). I found the staff to be very friendly, even offering to watch my infant daughter while I got our luggage (which I politely declined) and set up a Pack N Play for my daughter too. The room was updated, bright, clean, and overall, it was a terrific refuge from the icy weather. Very much enjoyed my stay and would stay here again in the future.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joshewwaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beautiful, North Carolina
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 January 2013

Hotel is conveniently located to The Ritz (formerly Disco Rodeo). Front desk was frienldy upon arrival. The hotel itself seemed newly renovated? Or at least had "up to date" decor in the lobby area & room. Our room was big and clean, we had a king bed, pull out couch and a balcony with a view of the pool. I have 2 complaints...house keeping knocked on our door at around 930am...And, there are very few signs in the winding hallways to tell you where to go for elevators or which way to go for your room number. Add more signs!! We would stay here again though!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank superspaceystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Raleigh Midtown

Property: Courtyard Raleigh Midtown
Address: 1041 Wake Towne Dr, Raleigh, NC 27609-7850
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Raleigh
#17 Business Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Raleigh Midtown 3*
Number of rooms: 153
Official Description (provided by the hotel):
Capitalize on comfort in the City of Oaks when staying at Courtyard Raleigh Midtown. Whether traveling for business or leisure, our state-of-the-art Raleigh Midtown hotel provides plenty of spaces to gather, relax, dine and sleep in style. Enjoy free Wi-Fi and easy access to the latest news and airport conditions via our lobby GoBoard. Nosh on healthy and hearty breakfast and dinner options at The Bistro - Eat. Drink. Connect., the centerpiece of our welcome experience. The Bistro also serves Starbucks drinks throughout the day and cocktails in the evening. Situated along Interstate 440 and just minutes from downtown, our hotel in North Raleigh is also near North Hills, Crabtree Valley Mall, North Carolina State University and the PNC Arena. The Raleigh-Durham Airport (RDU) is just 13 miles from our hotel. We also offer a boarding pass printing area so you can avoid the lines at the airport. For small business meetings or intimate weddings or receptions, our 1,250 square feet of event space is perfect. ... more   less 
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Also Known As:
Courtyard Raleigh Midtown Hotel Raleigh
Courtyard Raleigh North
Raleigh Marriott
Raleigh Courtyard

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