I stayed at this hotel for 5 nights (Sun-Thurs) for a small seminar being held on location.
I was incredibly impressed with the hospitality and the level of customer service that I received during my week-long stay. I usually prefer to stay at a Bed and Breakfast so that I can receive personal attention and service. However, even the best B&B would have a difficult time matching the service I received at the Courtyard staff. From the moment I checked in late on Sunday night, I was treated with the utmost care and consideration. Every effort by the staff was courteous, polite, pleasant and incredibly helpful - and all appeared to be completely genuine.
The conference manager consistently provided a variety of snacks, lunches, and refreshments that far surpassed the usual "hotel food". She was pleasant and polite at all times and truly sought to meet our needs. I would highly recommend this venue for any small gathering, meeting, or seminar.
The front desk and restaurant staff were consistently professional and helpful.
Without service like this, I would still be pleased with my time at this hotel as it was a pleasant environment with standard accomodations. However, it was the attention given to the guest experience that was above and beyond typical customer service. I truly look forward to my next visit.
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- Also Known As:
- Courtyard By Marriott Raleigh Crabtree Hotel Raleigh
- Marriott Raleigh
- Raleigh Courtyard
- Raleigh Marriott
- Courtyard Raleigh Crabtree