I would like to say that my stay has been an enjoyable experience. The staff at this location are accommodating and pleasant. I would be a better place to stay if management could update televisions so that guest can connect dvd players to it so they can watch movies if nothing is available on television.More
This gets the worst rating because there is no excuse for bed bugs. I woke up itching and then realized I was bitten. My first thought was mosquitoes. Then I thought about it and pulled back the sheets and when I found a bug crawling around the pillow I was disgusted. I went to the next bed and there were no sign of any. I notified the front desk while checking out and she was very apologetic. She says that she would get treament ASAP to that room.
I did inform her that I do reviews and she asked me not to mention it. I could not promise because I count on tripadvisor when determining hotels. It is not that I dont recommend this hotel, I just want to give my experience. I did not ask for a refund, but they never offered either.
Dear 4realguy,
On behalf of the staff and management of Americas Best Value Inn, I would like to personally apologize for the bed bug issue you experienced with us. I understand that you were bitten by some sort of insect. I did have a licensed pest control company inspect the room, and there was no evidence found of any bed bugs. I did speak to you in person regarding our findings and even offered a solution to you as well. If you are still interested, please contact me directly again to discuss.
Regards,
Harry-GM
Americas Best Value Inn-Raleigh, NC
The room had no towels, no coffee for the maker and no cups other than that the room was clean and within walking distance to many places to eat. giving a 5 in kids activities because chuck e cheese is beside it.
LJones73,
Thank you for posting a review with us. I apologize for any inconvenience you encountered during your stay. As you may know, our checkin time is not until 2pm. I do recall checking you into your room prior to our regular schedule. I did explain that housekeeping was still working on the rooms and may need to go back and replace any missing items. I am pleased that you enjoyed our clean rooms and convenient location to restaurants etc. We hope you come back and see us again.
Regards,
Harry-GM
Americas Best Value Inn-Raleigh, NC
Friendly staff and quiet room.
Great stay for the rate. Will definetly stay here again when in the area.
Dear Traveler,
Thank you for taking the time to share a review about our hotel. We are pleased to hear that you enjoyed our friendly staff and quiet room. We hope that you will stay with us again or at another one of our Americas Best Value Inns located across the Country.
Sincerely-
Harry
Americas Best Value Inn-Raleigh, NC
I heard some bad things about the carpet being dirty and stuff so I was reluctant to stay there but it was a really good place for the money and the carpets weren't really dirty. lol. When we arrived they had us down for the wrong room but when I showed the man what we had booked he upgraded us for free because they did not have any more rooms available like I had booked. So when you go bring your booking information. Other than that it was a great stay plus Denny's was right next door so we had good food although the waitress we had was really slow.
Like the person who posted before me, this is a discount hotel, so don't expect the Ritz! It's a decent hotel located in a very central area of Raleigh. The mall is one exit away and downtown is a very short drive away. I've stayed here twice now and would recommend it to anyone needed a decent, yet inexpensive place to stay. Most rooms have a fridge and a microwave, which is awesome. Despite what hotels.com says about a guaranteed low rate, the Days Inn website has always given me the cheapest rate for the night, so check there before booking!
