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Embassy Suites by Hilton Raleigh - Crabtree
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Reviews (1,008)
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454
260
136
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61
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All reviewsevening receptionmade to order breakfastraleigh crabtreefree drinksmanagers receptionparking garageomeletcomplimentary breakfastdirectly across the streethot tubbusiness triprooms are largestaying at this hotelenjoyed my stayindoor poolfitness centerstaff was friendly
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616 - 621 of 1,008 reviews
Reviewed 7 July 2014

Well first let me start off with the GOOD points;
1. Very clean, spacious rooms.
2. Friendly staff, check-in was a breeze.
3. Complimentary alcoholic drinks/evening reception was a nice touch.
4. Bar and bistro restaurant had the best food I have had in a hotel in a while.
5. Right across the street from the mall and several restaurants/bars.

BAD POINTS;
1. Older hotel, in need of renovations, snails pace elevator.
2. Chemicals from the pool very overwhelming as you enter the hotel.
3. Evening reception - no real food-only chips and dip- where's the meat??
4. Very loud A/C- really had a hard time sleeping through the noise.
But overall, a good stay. The beds were super comfortable. I would recommend this hotel mainly because of the location and the great rooms.

  • Stayed: July 2014, travelled with family
    • Value
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Thank pianoeight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 16 July 2014

Thank you for the great feedback! We are happy you enjoyed our location and amenities. Below I have addressed some of your concerns for future stays.

1. Older hotel, in need of renovations, snails pace elevator. We completed a full renovation in 2008.

We are in the process of renovating our lobby and have plans to renovate our restaurant and bar next. Our elevators are currently undergoing a complete modernization to make them more efficient and speed up the call times. We started with the employee elevator in the back of the house. We are also continuously going through and making minor updates to our guest suites.

2. Chemicals from the pool very overwhelming as you enter the hotel.

This has been brought to our attention and we are in the process of pricing out a saltwater conversion.

3. Evening reception - no real food-only chips and dip- where's the meat??

We will definitely look into adding some variety to our reception. This is intended as just a light snack to accompany our complimentary beverage offering.

4. Very loud A/C- really had a hard time sleeping through the noise.

We apologize for the noise you experienced. This is not a normal complaint for our rooms. If you could contact us directly with your information we can look into this further.

Thank you again for your review!

We hope to see you again soon!

Jason Berry
Director, Sales & Marketing
Embassy Suites Raleigh Crabtree

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

It looks modern outside but has a sixties kind of dark interior common central atrium, near lots of great shopping and restaurants but quiet hotel. OK serve yourself breakfast, slow elevators, tiny parking spaces, nice staff.

Room Tip: We turned down two non smoking rooms that smelled like cigarette smoke before we got two non smoking rooms
  • Stayed: March 2014, travelled with friends
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Thank Rk2this
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 7 July 2014

Thank you for taking the time to post a review. We are currently in the process of brightening up our lobby. We are also having our elevators modernized so that they are fast efficient. We hope you come back to experience our updates.

Jason Berry

Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Great hotel, comfortable, clean, great comp breakfast made to order, complimentary drink in the evening, nice pool, great value. The gym is just cardio and dumbells, but certainly enough to get a sweat up and some weight work in. Pool is right next door so great to go from the work out into the pool The center of the hotel has a stream cascading through it and multi layer seating for cocktails and breakfast ..very nicely set up ...nice restaurant and adjacent is a bar/lounge with sports on the tv's

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

I did not get the floor or room that was requested. Also, additional items requested and paid for were not there until I called and asked for them. Out of three nights could only use the pool 1 time due to kids.

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
2  Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 7 July 2014

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. We understand the pool can be very popular with kids on the weekend and that is why we have adult swim from 10:00PM to 11:00PM.

Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Jason Berry

Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Nice hotel but the bathroom in my suite was not clean and the one of the table chairs had white spots on it that I hazard to guess about. I hope it was food. The staff was friendly and funny. The location is great and I can say that this is the first time I have had a bad experience with any Embassy Suites

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank D. B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 7 July 2014

Thank you for brining this to our attention. We have adressed this with our Director of Houskeeping. We have put a process in place to ensure this does not happen in the future. We are happy you enjyed our location and our staff made you feel welcome.

We look forward to seeing you again soon!

Jason Berry

Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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