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“More than adequate”

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Embassy Suites by Hilton Raleigh - Crabtree
Ranked #35 of 85 Hotels in Raleigh
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“More than adequate”
Reviewed 25 July 2014 via mobile

Great location--close to shopping, restaurants, easy access to main roads. Breakfast was delicious. Bedroom was perfectly quiet but noise from downstairs carried into the living area way past midnight. Glad no one was sleeping on the sofa. Negs--obviously an older facility (carpet stains, needs painting), few "in room" coffee supplies, no up-to-date TV channel list.

Stayed July 2014
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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875 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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English first
Pinehurst, North Carolina
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 July 2014

This hotel is a bit older but it is well kept! The accommodations were clean and the property appears to be well managed. The facilty hosts a lot of youth sports groups but your can tell management is experienced enough to handle it.

  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank cumstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
248 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 21 July 2014

We stayed 3 nights as part of a family wedding with a number of out of state guests. The atrium area worked well for us to gather and visit. The happy hour was totally unexpected & unusually generous. We ate at the bistro and that worked well for those who wanted a light snack or a full dinner. They are not well staffed though for large parties and the service can be quite slow - luckily we did not have to be anywhere afterwards. The room layout worked well though we were overlooking the parking garage and utilities - paid an upcharge for corner room 515 which was a total waste. Nice having a sink in the bedroom as well as a separate full bath. The bathroom had some mold around the tub which is a bit off-putting. Breakfast was plentiful and the made to order service was a nice treat for those who wanted special items. The hotel shuttle worked well for us, but others in our group had up to a 50 minute wait at the airport. Overall a good deal for the price.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank FancyNancyBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sneads Ferry, North Carolina
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 July 2014

Very nice hotel. Older property but well taken care of. Front desk staff very courteous. Convenient to Crabtree Valley Mall. Interior courtyard very serene. Bar is well stocked. Hot breakfast one of the best I've had at any non-luxury hotel. Appreciate the on-site, covered, free parking. Only complaint would be slow elevators.

Room Tip: All rooms look into the courtyard so if there is a gathering going-on you'll have to put up with...
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  • Stayed May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank marinetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 4 August 2014
We are happy to hear you enjoyed your stay! We are currently going though an elevator modernization. Hopefully by your next stay you will see a difference.

We look forward to seeing you again soon!


Jason Berry
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pikesville, Maryland
2 reviews
Reviewed 20 July 2014

I recently stay at this Embassy suite on Sunday of the 4th July weekend. We were a large family checking in early. We were greeted by the front desk as if they were waiting for us to arrive , with a WHAT CAN I DO FOR YOU attitude. My family was here for a family reunion and needed to drop our luggage off before heading out to our location. This is our fourth year staying during this time and my first review. My room was immaculate , the bathrooms and bed linens where clean and comfortable. I love the pool policy on Sunday , because it open 24hrs my family can still enjoy the pool and unwind after a full day of travel. The breakfast was great. My only complaint and it really not a problem is at the evening reception ,I wish they offered an option to the free drinks because they use cheap liquor they could offer a discount on name brand during this time. But all in all a Great place to rest and unwind. Also it's great to see familiar faces, some staff has been there for years. We started using the hotel back in the day when they had the bird in the lobby. My point is the staff must be happy which , effects how they see and treat there customers .

Room Tip: If you don't want to hear the clatter of breakfast, just as the staff to find a room on the othe...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 22 July 2014
Thank you for staying with us over the past four years. It sounds like our staff did a great job making you feel welcome. We have a great staff that enjoys what they do and that really makes a difference. Our Macaw "Raleigh" left us to move to Las Vegas with Acrylic Tank Manufacturing better known as the company from the Animal Planet show "Tanked". We see her in the background on shows from time to time. THat is a great idea you had for the reception! We will share it with our brand.

We look forward to seeing you next year!
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, United States
2 reviews
Reviewed 16 July 2014

Thank you to the GM Dale Johnson who went beyond the call of duty to assist me during the unexpected illness of my mother while staying at this facility. This hotel is conveniently located to Crabtree Valley Mall. Hot breakfast is a plus.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 21 July 2014
Thank you for your review! We are happy that Dale was able to help your mother when she was ill. Our hotel takes the safety and security of our guests very serious. We will share this review with Dale.

We look forward to seeing you on your next stay!

Jason Berry

Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camden, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 16 July 2014

This is the best hotel in Raleigh, it is very quiet in this part of Raleigh and the service is great. The breakfast is great also. Every time I travel there I stay at this hotel. Try the complimentary breakfast cooked right inn front of you. the rooms are very quiet.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 22 July 2014
Thank you for making us your first choice when you travel to Raleigh! Our complimentary breakfast is #PrettyGreat! We will share your comments with our breakfast staff at our next meeting.

We look forward to your next visit!

Jason Berry

Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Property: Embassy Suites by Hilton Raleigh - Crabtree
Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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