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“Meets Expectations”

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Embassy Suites by Hilton Raleigh - Crabtree
Ranked #30 of 86 Hotels in Raleigh
Virginia Beach, Virginia
Level 2 Contributor
5 reviews
4 hotel reviews
“Meets Expectations”
Reviewed 6 August 2014 via mobile

We stayed at this hotel over a recent weekend. The room met my expectations. It was clean and spacious. The hotel was very busy as there were multiple banquets taking place. The two hotel elevators did not accommodate the extra traffic very well, so we often took the stairs. The breakfast crowd was well managed. The cooks were systematic and kept the line moving. Overall, it was a great stay.

Stayed August 2014, travelled with family
Helpful?
Thank 3Peas757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 13 August 2014
Thank you for staying with us! We are happy to hear you had a great stay!

We are currently modernizing our elevators to make them more fast and efficient. Weekends can be busy and this does slow them down a bit as well.

We look forward to seeing you again soon!

Jason Berry
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Harbor City, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

You will not be disappointed. Breakfast items were fresh and varied. Area was clean. Shuttle Service is good. Hotel is located across the street from Crabtree Mall and is also located near many restaurants and fast food places.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jerrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 4 August 2014
Thank you fro your wonderful review! We are happy you enjoyed our location, staff and amenities.

We look forward to seeing you again soon!

Jason Berry
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
1 review
Reviewed 3 August 2014

Location of this hotel is great. Its across from the Crabtree Valley Mall and close to bank, stores and restaurants and 10 minutes to downtown Raleigh and 15 to airport. Hotel Staff are very nice, gracious and helpful. The only downsides are that there is not enough tv channels and rooms are dated.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 4 August 2014
Thank you for staying with us!

We are happy you enjoyed our service and location. We are working on making some changes to the channel lineup in the rooms. Our guest suites were last renovated in 2008 along with a full renovation to public and meeting space. This year we have completed a lobby refresh and are working on an elevator modernization. Before the end of the year we have plans to renovate our restaurant & lounge. We are continuously improving rooms and pubic space as needed. Please contact us if there was something specific in your room that we can address that would have made your stay more enjoyable.

We hope you will consider us again in the future!

Jason Berry
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014

I frequent the Raleigh area for business and have stayed at this Embassy Suites on numerous occasions. I've also enjoyed the Embassy Suites formula - the suites are two rooms - 1 is the bedroom, the other an office/ additional guest room. That makes it convenient for business travelers like myself who have to work after-hours.

This hotel is fine, but has a few issues around the cleanliness of the bar area. There's a bit of a plumbing smell on one side of the bar, and I once received a drink with a fruit fly entombed in the ice cube. Yep. So I stopped going to the bar, but you have to wonder how clean the rest of the food area is if the bar is managed so poorly. Enjoy that complementary breakfast...

The location of the hotel is ideal for those doing business in the area. It's right across from the crabtree mall which has the usual chain restaurants, and if you can elbow your way to the bars, you'll be able to strike up conversations with fellow road warriors.

But there are a lot of hotels in area, and all things considering, I'm trying out other places now.

Room Tip: There are only 2 elevators, think about using the stairs in the morning to avoid all the traffic.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Virtual G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 4 August 2014
Thank you for taking the time to write this review. We apologize for the unpleasant experience you had in our bar. We have addressed the issue and are told that it is under control. Our bar has a thourough cleaning check list their staff completes each night. We will continue to monitor this area.

We hope you will consider us again in the future.

Jason Berry
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norlina, United States
1 review
Reviewed 1 August 2014

My kids and I had a fun time both nights we stayed there,we really didn't have to leave the hotel. I didn't like that they didn't have free WiFi! The customer service was great and the staff were awesome. I even gave a tip to the cleaning lady because she hooked our room up with us in it lol!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Latarshia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 4 August 2014
We are happy to hear you enjoyed our hotel so much!

Did you know that our WIFI is complimentary to both Gold and Diamond level HHonors members? We also offer complimentary WIFI to AT&T wireless devices. Our brand is exploring ways to offer a complimentary WIFI tier.

We hope to see you again soon!

Jason Berry
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, North Carolina
1 review
Reviewed 29 July 2014

This is the 9th week I have stayed at this hotel this year. I frequent the area four or five times a year for three weeks at a time. January of this year was my first opportunity to stay at this hotel. I found that the staff and service is probably the best I have experienced in this area. Harold, the breakfast maestro, is a true asset to your organization. His personal greeting every morning makes the stay away from home a little more bearable not to mention his talent at the grille. Thanks to your foresight to hire quality people.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 30 July 2014
Thank you for making the Embassy Suites Raleigh Crabtree your hotel of choice for your travels to Raleigh. We are happy to have you a one of our regulars. Harold is great at what he does and enjoys interacting with our guests. We will make sure to share your comments about him with our Food & Beverage Director.

We look forward to seeing you at breakfast!

Jason Berry

Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, United States
1 review
Reviewed 28 July 2014

Made last minute reservations online and was extremely impressed with everything about my experience from reception to check out. Very classy establishment! We were provided complimentary drink tickets for the bar - 2 drinks each. The hotel itself is gorgeous inside with a waterfall and beautiful greenery. I'd recommend this hotel to anyone for business or pleasure!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, 30 July 2014
Thank you for the wonderful comments! We are happy you enjoyed our hotel. Please keep us in mind for future stays when you are in town.

We look forward to seeing you again soon!

Jason Berry

Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Property: Embassy Suites by Hilton Raleigh - Crabtree
Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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