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“Glad I stayed here”

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Holiday Inn Raleigh Downtown
Ranked #38 of 86 Hotels in Raleigh
Massachusetts
Level Contributor
182 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Glad I stayed here”
Reviewed 1 August 2014 via mobile

The hotel must have been recently redone because everything is like new. Our room was very nice and we stayed on the 17th floor which offered some amazing views. Th restaurant on the 20th floor offered even better views. Service was VERY SLOW there but we were not in a hurry so we didn't complain. Drink prices were very reasonable. I ran into someone in the elevator who was coming from the hotel gym and he said it was as nice as any he has seem. I didn't see this first hand but he seemed credible. Happy with my choice to stay here.

Stayed August 2014, travelled with family
Helpful?
Thank Bankguy1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 6 August 2014
Dear Valued Guest,

Thank you for the positive feedback. We're glad you chose to stay at our recently renovated hotel. We look forward to your return visit.

Best Regards,

Orlando F
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Any
English first
Southern Maryland
2 reviews
Reviewed 28 July 2014 via mobile

For a Holiday Inn I give this location 2 thumbs up. Right in the downtown district, close to all of the great nightly entertainment. As this was an impromptu visit we weren't sure if they were going to have a room available or not...but upon arrival we were pleasantly greeted by the front desk associate Natalie. After learning that we were first timers to the Raleigh area she dove right into to helping us find the best night spots to sit back and relax. When I say over the top, above and beyond customer service, that's exactly what she gave! And when the concierge Derrick stepped in we felt very welcomed...beautiful hospitality and customer service goes out to both Natalie and Derrick...GREAT JOB!!! We left the front desk with an amazing room with a great view (#1205), a list of great places to visit and a much better outlook about visiting an area that we originally thought had nothing going on, before entering the HI and speaking with Natalie and Derrick. The ONLY reason why I gave 4 stars and the only thing that sets this HI from being the perfect quick stop hotel for us is the fact that they have no pool . We are water lovers and that really would have set our short trip over the top. Other than that we will return again when back in the Raleigh area for our visit to The Pit. Oh and btw...breakfast is included!!

Stayed July 2014
Helpful?
Thank Precious20640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 29 July 2014
Dear Valued Guest,

Thank you for taking the time to reflect on your recent stay. We thank you for your detailed review of our product, service, and location. As hoteliers, we truly value quality feedback. I'll be sure to share your thoughtful review.

Best Regards,

Orlando Faison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 July 2014 via mobile

This hotel gets the 4 stars for great location! Most, if not all attractions were always no more than a 10 min walk, if that. Close to many many different types of restaurants and bars cafe. The hotel itself is average to good. It was clean and their front desk staff were helpful, kind and very pleasant. :)

Stayed July 2014, travelled with friends
Helpful?
Thank amr1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 29 July 2014
Dear Valued Guest,

Thank you for choosing the Holiday Inn Raleigh Downtown! We are lucky to be centrally located to some of Raleigh's best restaurants and attractions. We thank you for your wonderful feedback.

Orlando Faison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
Reviewed 24 July 2014

Just a one night stay while I was in town for work. Staff was courteous and helpful. The room was clean, but freezing when I arrived. Luckily climate control is in the room. The elevator seems super slow for a building that tall, which is a little annoying. Bathroom is quite small as well.

Things got bad in the morning. There was no hot water. Made for an incredibly bracing way to start the day. I'm hoping this was just a one-off, fluke and not typical. And going from cold shower into cold room... I've never gotten dressed so fast in my life.

Room Tip: The building is circular so everyone gets a view. I'd try for a room higher up though to really...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 29 July 2014
Dear Valued Guest,

Thank you for choosing the Holiday Inn Raleigh Downtown. Please accept our sincerest apology regarding the issues you encountered during your stay. Please feel free to reach me to further discuss. We look forward to your return visit.

Regards,

Orlando Faison

ofaison@soundhospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanjing
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 July 2014

Hotel was booked by a business acquaintance and met our requirements. Breakfast was good but breakfast staff were a little too over the top. Room was fine and reception was helpful if a little under done. Would stay again.

Room Tip: Local taverns are well worth a visit in particular the local brewery.
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  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Ardeecee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 21 July 2014
Dear Valued Guest,

Thank you for your review and choosing the Holiday Inn Raleigh Downtown. I am glad you enjoyed breakfast and we met your requirements.

We hope to see you soon!

Orlando Faison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2014

Recognized IHG status, very very helpful on reservations for dinner, I asked about a comedy club and they searched the internet, found one, called the venue, checked on tickets, sha'michael i believe helped and was awesome Great room, great staff. Just what you need.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank TommyTBoneMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 21 July 2014
Dear Valued Guest,

Thank you for being an IHG Rewards Member! I am glad our guest services team were able to assist wherever needed. I passed along your comment regarding Sha'Michael and she was ecstatic!

Best Regards,

Orlando Faison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 July 2014

Stayed here for 4 days and it was very nice. Staff is helpful and try hard to ensure your stay is good. Check in very efficient as well as check out. Rooms are large, but the bath and tub combo is tight, small space. Very clean, plenty amenities and nice views. Parking is interesting in that it is one way in and out and circular. Warm in parking deck. Close to downtown eateries and attractions and within walking distance. Would definitely stay again.

Room Tip: high floor
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Stacey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review, 21 July 2014
Dear Valued Guest,

Thank you for selecting our historic hotel for your four night visit. We're glad to read you thoroughly enjoyed your stay. Thank you for all of your kind words and we will see you on your next visit to Raleigh.

In Hospitality,

Orlando Faison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Raleigh Downtown

Property: Holiday Inn Raleigh Downtown
Address: 320 Hillsborough St, Raleigh, NC 27603-1786 (Formerly Clarion Hotel State Capital)
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #38 of 86 Hotels in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Raleigh Downtown 3*
Number of rooms: 203
Official Description (provided by the hotel):
Newly rebranded to the Holiday Inn Raleigh Downtown, you will find all of the modern conveniences within our historic building located in the heart of Downtown Raleigh. Just blocks from NC's State Capital, Raleigh's Convention Center, the performing arts, fine dining and nightlife. Our hotel has completed its full renovation including guestrooms, restaurant and lounge, business center, fitness center, exterior entrance and all function space. ... more   less 
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Also Known As:
Clarion Hotel Raleigh
Clarion State Capital
Clarion Raleigh
Raleigh Clarion

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