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“Eh, it was ok”

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Raleigh Marriott Crabtree Valley
Ranked #21 of 84 Hotels in Raleigh
Wilmington, NC
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Eh, it was ok”
Reviewed 24 December 2013 via mobile

The hotel itself was ok but nothing spectacular. For the past several years my family and I booked a Raleigh weekend to shop right before Christmas. We always booked at the Embassy Suites next door to this hotel. I think we were expecting the same amenities but were disappointed to find no free made to order breakfast, managers cocktail reception, or even a sessional indoor pool. For the price difference I recommend Embassy Suites right next door.

Stayed December 2013
Helpful?
Thank MileHighFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review, 1 January 2014
MileHighFlyer,
Thank you for writing a review. We appreciate you and your family choosing to stay with us for your weekend shopping trip before Christmas. It's unfortunate to hear of your disappointment and we sincerely apologize for the areas we fell short of exceeding your expectations. Your feedback is important to us as guest satisfaction is our highest priority. We value your business and we hope you will consider staying with us again in the future.

Sincerely,
Dan Freeland, General Manager
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465 reviews from our community

Traveller rating
    187
    174
    57
    24
    23
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65
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260
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Pahrump, Nevada
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 December 2013

This was probably the best hotel stay we've ever had. The room was clean, elegant and stunning. The bed was the softest hotel bed we have ever had. The pool and jacuzzi were heated, clean and a lot of fun. There were plenty of towels available and the pool area was clean. The desk staff was friendly and efficient. They gladly gave us a late check out when we asked. The entire hotel was clean and polished. The free wifi and great list of tv channels was awesome. The room soap, shampoo, conditioner and body wash was amazing. This hotel was right across the street from the mall so the location was convenient for us and close to our final destination. This was the best hotel we've ever stayed in and we've stayed in a lot of hotels. We highly recommend this hotel. You won't be disappointed!

Room Tip: Get a room on the first floor to be close to the pool. There is a lower level where you come in from...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review, 1 January 2014
Jodie P,
Thank you for writing a review and sharing your high recommendations of Raleigh Marriott Crabtree Valley. It's wonderful to receive your compliments regarding our friendly staff, clean accommodations, and the variety of amenities that we're proud to offer our guests. We're pleased to hear you had an enjoyable stay, and we hope to welcome you back again soon. Thank you once again for writing.

Sincerely,
Dan Freeland, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 December 2013

The Concierge Room is always a great place to unwind and refresh with a beverage or treat. The bed was very comfortable and the hotel is in a great proximity to the Crabtree Mall. The exercise room equipment is aging but still in working order. I think the made to order breakfast in the restaurant needs to improve. The eggs I ordered were overcooked on the outside (brown) and runny on the inside. Other than the eggs, I always enjoy the Marriott at Crabtree valley and often return here while on business in Raleigh.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike_NH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review, 1 January 2014
Mike_NH1,
Thank you for choosing Raleigh Marriott Crabtree Valley for your business travels. We appreciate your continued patronage and we're pleased to know you consistently enjoy a comfortable stay. Your feedback is important to us as we continually strive to improve our guest experience. We look forward to extending our hospitality on your return visit to Raleigh. Thank you once again for writing.

Sincerely,
Dan Freeland, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 December 2013

I stayed here for 5 nights, paying with Marriott Reward points. With Elite status, we received access to concierge lounge, with breakfast,cocktails and dessert offerings. The room was a bit tired but hotel will be undergoing renovations very soon. The staff was extremely helpful and attentive to our needs. It seemed like housekeeping was a little understaffed as one day the room was not made by 4:30pm. The locatiion was conveninent to the airport and travel throughout the area.

Room Tip: long corridors offer rooms far from elevator traffic and noise
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmwwinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review, 7 April 2014
Skyone737,
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing Tim, Troy and the rest of the staff, it made their day and I will be sure to share your comments with them soon. We look forward to seeing you next time you’re in the area!

Sincerely,
Dan Freeland, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
549 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 13 December 2013 via mobile

The hotel was located across from the Crabtree valley mall which was convenient for some shopping and dining. Nevertheless, that was the only place to walk around the area. All other places are businesses.

The hotel was very nice. Rooms are average in size. The bathroom even it was small, has the best lighting for a hotel bathroom. Thank you!!!!!

The beds were comfortable as well as the pillows. I couldn't enjoy the pool since it was off season but I'll come back.

The staff was pleasant and provided information as needed.

Stayed December 2013, travelled on business
Helpful?
Thank CecibelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 December 2013 via mobile

On the face of it this is a standard Marriott hotel. The room layout, bathroom and so on is the same as any other Marriott, So you know the bed is going to be comfortable, you know where the power outlets are and so on. So why do I rate this 4 star? Three reasons firstly the people were really friendly and helpful and the service in the bar and restaurant was excellent. Secondly the amenities, the workout area was clean tidy and everything was in good working order. The Wi-Fi was fast and efficient and simple to log on to. The third reason is the Mall across the street! Such a variety of food options either in restaurants or the food court.
The hotel is conveniently located it is reasonably close to the airport (about 16 kilometres) as well as the main highways and the RTP area is also reasonably close by. All in all a good option for a stay in the Raleigh area.

Stayed December 2013, travelled on business
Helpful?
1 Thank Ljs2119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review, 10 December 2013
Ljs2119,
Thank you for taking the time to write such a detailed review of your recent stay. I am so glad you enjoyed your stay and the level of service we provide. I will be sure to share your kind comments with the team during our next staff meeting. I hope to see you again in the future!
Sincerely,
Dan Freeland, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cleveland,ohio
Level Contributor
91 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 November 2013 via mobile

This hotel is a standard Marriott. What made it special to me is the mall across the street. I'm not a female shopper. I shop like a man. I know what I'm going to get and I get it and I'm really to go.
The mall is now one of my favorite malls. For one it has everything I want. A large Macy's, a food court and a Cheesecake Factory.
The staff was very friendly and helpful.

Stayed November 2013, travelled on business
Helpful?
1 Thank tayshan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review, 10 December 2013
tayshan1,
Thank you so much for taking the time to write a review about your recent stay. I'm thrilled you enjoyed our location - the mall is a popular place for experienced shoppers like you! I hope you choose to stay with us again in the future!
Thanks again,
Dan Freeland, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raleigh Marriott Crabtree Valley

Property: Raleigh Marriott Crabtree Valley
Address: 4500 Marriott Drive, Raleigh, NC 27612-3365
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 375
Official Description (provided by the hotel):
We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more   less 
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh

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