This is absolutely the WORST hotel I have ever stayed in.
We were late arriving to the hotel but I was able to check in at 11:30 p.m. The first thing I noticed upon checking in was that the side entrances did not work with my key as they were supposed to. One of the doors had giant cracked windows where it appeared someone had tried to break in. A piece of paper was taped on the door which said it was out of order and an apology from management. I was staying on the second floor. The first floor seemed ok, but the second floor smelled horrendously of cigarette smoke. I was not asked if I wanted a non-smoking room and was not aware smoking was allowed. Carpet all through the hotel was outdated and did not look clean, paint on walls was chipped everywhere. Although the hotel had changed ownership in the last month, there was no sign of any renovation.
Air conditioning in my room seemed to be set on 76 degrees and even though I turned the thermostat down below 70 it never dropped. I did not complain to the manager because I just wanted out of there. I did not feel safe here because of some of the clientele. My bed sheets had a cigarette burn hole, pillow cases did not look clean, but I found one pillow that I was able to use. I didn’t see any bed bugs or other insects. The shower and sink were acceptably clean. The room just smelled of cigarettes and was uncomfortable. I was not told there was a free breakfast so I didn’t explore the option upon checkout, plus I didn't have much of an appetite after my stay there. I was able to get a refund for my second night and so I went to a much better hotel across town! I am writing this letter to STRONGLY suggest that the hotel be gutted and updated, and to let other people know NOT to stay there unless you smoke, or ask for a room on the first floor, but be aware that this hotel is not as it appears on the website. There are 114 rooms in the hotel and 114 non-smoking rooms, but that is not true! Also, pets are allowed so if you don’t want to hear dogs barking, stay someplace else.
- Official Description (provided by the hotel):
- The Regency Suites is perfectly located between downtown and Wake forest . This beautiful, all-suite Raleigh, NC hotel is minutes from area attractions, like PNC Arena, Saint Augustine's College, North Carolina State University, the Progress Energy Center Performing Arts, Shaw University and Peace College.Additional points of interest located just a short drive from the hotel include: Triangle Town Center Mall WRAL Soccer Center Carter - Finley Stadium J S Dorton Arena Paul Derr Track Field of Dream Center Raleigh - Durham international airport Several restaurants are within 1 mile of the hotel: Olive Garden Barbeque Lodge Lee's Kitchen Carrabba's Italian Grill Red Lobster Las Margaritas Crazy Fire Mangolian Grill and Sushi Sawasdee Thai Restaurant Taj Mahal Indian Restaurantand additionally there are lots of fast food places in surrounding. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK) so you can book your Four Points by Sheraton Raleigh North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Raleigh
- Raleigh Comfort Suites