My group (from Englewood, New Jersey) had 17 rooms at the Residence Inn Midtown, Raleigh, NC. Heather Hayes managed our group with care and consideration for special needs. She saw that all my seniors were in first floor rooms and made changes ahead of our arrival to help my large group. Our coach broke, leaving us without our planned transportation for touring local sites. Heather allowed Wayne the shuttle driver to be our temporary transportation to the Capital complex. The Hotel manager found afternoon transportation with a local shuttle company that treated my group as though we had been expected. Because of the calm resourcefulnes of the staff at this hotel, my group did not miss a beat on our planned tour. Everyone enjoyed the cleanliness of the hotel and the variety of offerings for breakfast and the dinner snack.
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- Also Known As:
- Residence Inn Raleigh Hotel Raleigh
- Raleigh Residence Inn