Stayed in the Hilton Garden Inn Roanoke Rapids, North Carolina, July 3, 2009 and July 4, 2009. Room and bathroom were clean on July 3, 2009 upon checked in. However, on July 4, 2009 upon returning to room after 11:00 p.m., the bathtub appeared to not have been cleaned, the used bathtub mat was still on floor next to bathtub, bathroom floor appeared not to have been cleaned, and the trash can in the bathroom and room still had trash in them. My husband, adult son and daughter, and myself all had left the room by 9:00 a.m. the morning of July 4 and did not return until 11:00 p.m. that night. My daughter and I both wanted to shower and I reported to the clerk at the front desk the condition of the bathroom and our disappointment in housekeeping. I was told that there wasn't anyone on duty to clean the bathtub and also, that no one on duty had access to any cleaning products. Therefore, the next morning we all used the bathtub that had not been cleaned. Also, my family and I lost at least 2 hours of sleep trying to resolve the problem that was not resolved for us during our stay.
- Official Description (provided by the hotel):
- Relax at the Hilton Garden Inn hotel in Roanoke Rapids, NC, offering a range of thoughtful services for your comfort and support. Conveniently located near Exit 171 on I-95, this Roanoke Rapids hotel is near a variety of exciting attractions including The Royal Palace Theatre, Lake Gaston, Medoc Mountain and historic Halifax. Savor delicious American cuisine at Great American Grill(R), our hotel restaurant. Unwind with an evening drink in the warm and welcoming Pavilion Lounge or snack on treats from the 24-hour Pavilion Pantry(R) convenience store. Plunge into an indoor pool or bathe in a soothing whirlpool. Re-energize with an invigorating workout in a 24-hour fitness center featuring the latest modern equipment. Situated close to several businesses, our hotel offers three versatile meeting and banquet spaces. Hold a conference or special event for up to 100 guests and relax while expert catering and events staff take care of the details. Enjoy all the support you need for business in the 24-hour business center and stay connected with complimentary high-speed internet access throughout the hotel. We are a pet friendly hotel with a $30 nonrefundable charge for your pet daily. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Roanoke Rapids Hotel Roanoke Rapids