On the plus side: Very clean and housekeeping staff very friendly. They take their job seriously as every time I was in the hallways they were working. My son loved the big interactive map computer screen they have in the lobby. Nice to have free internet in the room.
On the negative: Our room was not ready and we had to wait. This was at about 4 pm. Check in girl did not seem to care and acted like it was no big deal that we had sit there in the lobby watching HGTV. I thought she could have at least comped us a Starbucks.
No free breakfast. There is free coffee, but only certain times - 5 to 8 pm & then in the morning until 9 am.
Also, there laundry dryer was not working so they sent it next door to the Residence Inn.
Overall, I'd say they could tweak a few things to spark up their customer service a bit and add more service/satisfaction.
- Official Description (provided by the hotel):
- We have finished our renovations. Our new Bistro is open for breakfast and dinner. We also have a cocktail lounge for your relaxation. We also serve Starbucks coffee!! ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Rocky Mount Hotel Rocky Mount
- Rocky Mount Courtyard
- Rocky Mount Marriott