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“Nicest Staff Ever”

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Residence Inn Rocky Mount
Ranked #8 of 28 Hotels in Rocky Mount
Bethesda, MD
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nicest Staff Ever”
Reviewed 8 December 2013

Tuesday night before Thanksgiving is never a good time to travel. If you add in rainy weather and a car sick 10 year old who vomited on the family dog and herself then you pretty much have a recipe for disaster. It took our family 2 hours and 45 min to reach Fredericksburg VA from Bethesda MD so by 10 PM that night we were pretty much totally tapped out. My wife called the hotel and made sure that our room would be waiting for us along with a roll-away bed.

Fortunately, we made it to Rocky Mount without further incident arriving at 2 am. In spite of the late hour, we were greeted warmly and professionally by the front desk staff and the room was clean and roomy even with the roll-away bed and sofabed in use. The blackout curtains enabled us to sleep until 915AM. I rushed downstairs with the dog (she had been bathed along with my daughter - but not simultaneously) to make sure the breakfast food was still available.

Everyone was so kind. They spoke with Indy (the dog) and offered to watch her while I gathered up breakfast for the gang (the waffles were a big hit - especially with the chocolate chips on top). Initially I had put Indy out by the pool but she wandered off and was soon back at the front door. What a great bunch of staff you have. Everyone was helpful and friendly.

Our travel plans often require us to drive to from Bethesda MD to Marshville, NC to visit family. We will definitely be back. Top marks to everyone at the Residence Inn in Rocky Mount!

I know it's odd to give 5 stars to a Residence Inn but there were treated better than at most 4 diamond resorts and that is worth a lot in my book!

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank salsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 11 December 2013
Thank you for this awesome review, we are very pleased we were able to make you and your family feel like part of our family. We hope your 10 year old is doing better and we are looking forward to your many returns.
Thank YOU for choosing us.
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376 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Medford, New Jersey
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 December 2013

We travel from Tampa to New Jersey often and when we drive we take our dog and finding a decent pet friendly hotel is always a concern for us. The Residence Inn Rocky Mount was clean, comfortable and a very convenient pet friendly hotel to stop at for the night. We will be stopping there again in three weeks for our trip back to NJ for Christmas. This will be our hotel of choice to stop at for the night whenever we travel north.

Room Tip: When traveling with our dog we always ask for a first floor room as it is very convenient when havin...
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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Hildy723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 11 December 2013
Thank you for taking the time to write such a positive review. We are very proud to be your new hotel of choice and we look forward to your many returns.

Thank you for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2013

Every year at Thanksgiving we stay at this property. The staff is always very helpful and friendly, especially Mr. James White. He went out of his way to make sure our stay was fabulous and even entertained us in the lobby and pool room. We will certainly be back again. Thank You Mr. White :-)

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 11 December 2013
Thank you for taking the time to write such a wonderful review. It has been my pleasure to have spent the last 4 Thanksgivings with you and your families.
Thank YOU for choosing us and I am looking forward to next year.
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Cary, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 November 2013

I stayed here for a couple of months for business. I always stay at Residence Inn for business and there is always a reason why. The staff is awesome and really friendly. They remember your name, which is pretty darn good, because I never remember names. The amenities are great, a workout room, lounge, outdoor firepit, pool and free breakfast, which is always a bonus! If your traveling in this area and need a place to stay, I'd stop here. You won't be sorry.

  • Stayed October 2013, travelled on business
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Helpful?
1 Thank SSS_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 30 November 2013
Thank you for such a wonderful review we truly appreciate all the wonderful comments you made about our staff and our hotel.
Please stop by and say hello sometime, thank you for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

I travel up and down the east coast and this is always my 1st stop traveling from Florida. They are always so accommodating and James has no problem making a fresh pot of coffee if I arrive late at night.On occasion I travel with my dog and they always make Savannah feel so welcome and during the winter months they always have the fire place going in the lobby.....like home. Kudos to James and his staff....Thanks!

  • Stayed November 2013, travelled on business
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Helpful?
1 Thank Captjay3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 30 November 2013
Thank YOU for such an awesome review we appreicate all the wonderful comments you made about my staff and myself, it is always our pleasure to have you and Savannah with us.
We also appreciate the years of loyalty you have shown us, once again THANK YOU.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

Stayed the weekend for a youth baseball tournament and was very impressed with the staff and facilities. James and Co. made us feel right at home, and the amenities were just what we needed (lounge, workout room, basketball court, indoor pool next door, etc.). James even made sure that my favorite fleece got back to me safely after I had left overnight in the lobby... Will definitely use these accommodations again if possible

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 16 November 2013
Thank you for taking the time to write such a positive review we truly appreciate all the wonderful comments you made about me and our staff, it was truly our pleasure to have you and your team with us.
Thank you for staying with us and we look forward to your many returns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Ontario, Canada
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 November 2013

A wonderful experience from charming welcome from the front desk through excellent light dinner and then the hot buffet breakfast.
The kitchen and wait staff made both included meals special.
While close to a major highway, the property was quiet and like all Residence Inns, almost like a resort.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, 10 November 2013
Thank you so much for such a wonderful review and for all the wonderful comments you made about. We are very honored to be in your Marriott favorites and look forward to your many returns.
Thank you for choosing us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Rocky Mount

Property: Residence Inn Rocky Mount
Address: 230 Gateway Blvd, Rocky Mount, NC 27804-6015
Region: United States > North Carolina > Rocky Mount
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rocky Mount
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Rocky Mount 3*
Number of rooms: 78
Official Description (provided by the hotel):
Experience our newly renovated pool and spa area. ... more   less 
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Also Known As:
Residence Inn Rocky Mount Hotel Rocky Mount
Rocky Mount Residence Inn

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