We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice staff but some points to improve”
4 of 5 bubbles Review of Swissotel Foshan

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Swissotel Foshan
Ranked #4 of 730 Hotels in Foshan
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice staff but some points to improve”
4 of 5 bubbles Reviewed 31 May 2014

A pleasant stay, some points to improve:
- changing lift at 36th floor is not convenient at all.
- many plugs in my room 4020 were lose, ie when i plug my laptop for instance, my laptop plug does stay firmly inside, same with the coffee machine.
- it took me some time to find out where is the switch for the light for the bassinet: it s next to the bed, not very logical...
- the tiles at the edge of the shower are slanting outward, so the water flows outside the shower.
- the chair of the desk slowly lowers down, it s annoying. I think it shall be replaced.
- sound insulation disappointing, I could head the TV on next or below room.

The breakfast is good however the set up and seating area is indeed a bit narrow. I wonder Swissotel does not fully take advange at the great view on 50th floor.
Staff is friendly and all speak english (even the pool lifeguard).

Room Tip: Prefer high floor for the view but be warned, you will have to change lift at 36th floor (whatever r...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 8 June 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your review on Trip Advisor.

We are glad that you had a pleasant stay and that you liked the attitude of our team. I would also like to thank you for your comments about some things that were not so good. Please be assured that we are in process of addressing these matters.

Please let me know if there is anything we can do better next time. You can e-mail me on andrew.brownrigg2@swissotel.com.

We look forward to welcoming you back soon.

Best Regards,

Andrew Brownrigg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

405 reviews from our community

Traveller rating
    188
    164
    39
    11
    3
See reviews for
20
29
15
216
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Foshan
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

Good position of hotel.
Hassle changing lifts to get to rooms,
No privacy in bathrooms in room and in lobby.
Small breakfast dining area, bad service...Average food
Very hard mattresses, pillow menu was ok

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Loredana Veroni... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 3 June 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your review on Trip Advisor.

I am sorry to read your comments about our beds. We have mattress softeners available on request for our guests who prefer softer beds, please accept my sincere apologies if this was not mentioned to you.
I was also very concerned that you felt our bathrooms don't offer any privacy. I will be sending you a private e-mail to hopefully find out more and to find a solution.

Thank you and we look forward to welcoming you back and to hopefully offer you a much better experience.

Best Regards,

Andrew Brownrigg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Excellent Hotel. We were given an upgrade on arrival to the 41 st floor. Exceptional huge suite..... Nearly needed a map! Very modern decor, attention given to details with the little extras, room very clean, room service fast, meal presentation with room service late at night was good with the food fresh and flavoursome. Checking in staff efficient, all spoke English. Breakfast was amazing with the selection and on the 50th floor the views while eating breakfast made it a very enjoyable experience. Close to metro and business centres. Will stay here again when we return.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosecottage63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 3 June 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your excellent comments on Trip Advisor.

We are all glad to read that you enjoyed your stay with us especially the food, cleanliness and food. Please let me know if there is anything we can do better next time. You can e-mail me on andrew.brownrigg2@swissotel.com.

Once again we would like to thank you for your kind review and we look forward to welcoming you back in the near future.
Best Regards,

Andrew Brownrigg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

It was my first stay at Swissotel anywhere. Check-in was very smooth and Staff very polite with excellent English. Yes, one has to change elevators to get to the guest rooms but... this is very common in Chinese hotels where lower levels are often either residential or office floors. What you get is very nice sized room and fantastic view of Foshan (OK, when the pollution allows). I am always picky as far as room cleanliness. In many hotels they do a superficial cleaning. I was very impressed with the cleanliness of my room during my several nights stay. What is more important, there was none of the usual morning noise in the corridor when housekeeping lets everyone know that they are working. They did go about their business very quietly.

Food is usually so so in hotels. Swissotel bucks this trend. It starts with their excellent breakfast. I mean, every decent hotel will serve a selection of Chinese and Western dishes. That is nothing out of ordinary. What is out of ordinary is the quality they let you have. Quality of food items is excellent (imported as well as domestically sourced) and that is not really common to find as many hotels do source for cheaper alternatives. I actually tried their Italian Restaurant and the Bar - both with excellent views, oh, about the Bar, I was actually offered European beer on tap! What a surprise!

Now, how to get to this hotel from the nearest airport is another story. The easiest is a taxi but it will set you back about RMB 250 (so, RMB 500 both ways - nothing if your Company reimburses but a good sized pinch if you are on vacations). Another alternative is to take a Shuttle bus from the airport. Simply show them hotel's name and address & they will give you a ticket with bus number on it. You do not have to worry where to get out, as you go to the end of the route. Now, catching a taxi (about RMB 22, metered) from there may be another story as all you see are unlicensed "taxis" and legal ones that want to go without a meter and ask for RMB 50 or even 100. So, be pre-warned. I found the best alternative is to take a Metro from the airport. Yes, you will have to change the trains but it is a real "no brainier" (they have a very simple map in every car that tells you where to change trains to get to your destination). All you need to remember is that you want to end up on Line 1 and get out at Huangpi Road(s) Station. Then head to Exit 3, turn slightly right, cross the road and the tallest building you see some 150 meters down the road is the Swissotel.

Now, sure as heck the hotel can post these directions on their website. Almost all other hotels in the world do. Why not Swissotel? They also should post the hotel's name and full address in Chinese as none of the taxi drivers had a foggiest clue where Swissotel is and every time I ended up calling the hotel directly to explain to driver in Chinese where to get me (and yes, the person who answers the call will not talk to the driver but connect you to front desk - another nervous 30 sec when everyone around you honks at your taxi).

Room Tip: Ask for the highest floor you can. Views are excellent (pollution permitting).
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tulacz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 9 May 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your fantastic and detailed review on Trip Advisor.

Your comments are a great motivation for us and we would all like to thank you for your very kind comments. Please be assured that we have shared this review with all the team.

We will definitely be looking at making some changes to our website. Thank you for pointing this out to us and we hope to get that fixed as soon as possible.

We all look forward to welcoming you back soon and please feel free to e-mail me at andrew.brownrigg2@swissotel.com should you require any assistance.

Thank you

Best Regards,

Andrew Brownrigg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lahore
1 review
4 of 5 bubbles Reviewed 5 May 2014

It was overall a good experience. The room sizes are good and service is commendable. Also the location is very central. Would stay here again when i visit Foshan. The Staff is not very fluent in english language but communication was not a big problem.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Farhan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 7 May 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your comments on Trip Advisor.

We are glad that you enjoyed the room and the service and I am truly sorry if some of our team are not fully fluent in English. They are working hard at improving their skills and I would like to thank you for your patience in this matter.

Please feel free to e-mail me at andrew.brownrigg2@swissotel.com should you require any assistance.

Thank you


Andrew Brownrigg
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
4 of 5 bubbles Reviewed 3 May 2014

The view from the room is fantastic, location is near to major places of interest including Zumiao and the shopping malls nearby. The jogging routes recommended by the hotel is good and the hotel staff are friendly and helpful.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Wood Kwong Timo... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 7 May 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your recent review on Trip Advisor.

We are very happy to read your kind comments regarding the room, the view and the location. It is a pleasure to have you stay with us we all look forward to welcoming you back soon. We are in process of figuring out new jogging routes around the area.

Please feel free to e-mail me at andrew.brownrigg2@swissotel.com should you require any assistance.

Thank you


Andrew Brownrigg
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lethbridge, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

nice hotel....check in on main floor....hotel is top floors so you will need to change elevators to get to room.....very clean....floor to ceiling windows....breakfast buffet is pretty good.....mcdonalds and KFC about a block away and fantastic sushi place on 6th floor (?) of same building KFC is in......foshan MTR now connected to Guangzhou MTR....very convenient for connecting with train from shenzhen....great views from rooms show that Foshan has bad air pollution so the view from the rooms can sometimes be a study in air particulates....traffic circle infront of hotel and underground walkway underneath road for pedestrians....i would definitely stay here again when i return to the Foshan/Guangzhou area

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duff_mcduff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Rooms Division Manager at Swissotel Foshan, responded to this review, 7 May 2014
Thank you for choosing to stay with us at Swissôtel Foshan and for your recent review on Trip Advisor.

We are very happy to read your kind comments regarding the cleaning, breakfast and the location. It is a pleasure to have you stay with us we all look forward to welcoming you back soon.

Please feel free to e-mail me at andrew.brownrigg2@swissotel.com should you require any assistance.

Thank you


Andrew Brownrigg
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Foshan hotels
0.5 mi away
Marco Polo Lingnan Tiandi Foshan
3.0 mi away
Hilton Foshan
Hilton Foshan
#2 of 730 in Foshan
4.5 of 5 bubbles 212 reviews
0.2 mi away
Crowne Plaza Foshan
Crowne Plaza Foshan
#9 of 730 in Foshan
4.0 of 5 bubbles 507 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
InterContinental Foshan
InterContinental Foshan
#3 of 730 in Foshan
4.5 of 5 bubbles 342 reviews
5.2 mi away
Fortuna Hotel
Fortuna Hotel
#5 of 730 in Foshan
4.5 of 5 bubbles 283 reviews
16.1 mi away
New World Shunde Hotel
New World Shunde Hotel
#6 of 730 in Foshan
4.0 of 5 bubbles 145 reviews
Show Prices
Show Prices
Show Prices

Been to Swissotel Foshan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Foshan

Property: Swissotel Foshan
Address: No.1 Chengmentou West Road, Chancheng District, Foshan 528000, China
Phone Number:
Region: China > Guangdong > Foshan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Foshan
#1 Spa Hotel in Foshan
#4 Luxury Hotel in Foshan
#10 Best Value Hotel in Foshan
Price Range (Based on Average Rates): £
Hotel Class:5 star — Swissotel Foshan 5*
Number of rooms: 232
Official Description (provided by the hotel):
Swissotel Foshan caters to today’s discerning business and leisure travellers, aiming to establish itself as an icon among the top echelons in Foshan’s business community. This international luxury 5 star hotel offers a brand new lifestyle for the local community by exemplifying exclusivity, elegance, and impeccable Swiss hospitality and service. Swissotel Foshan is a prominent landmark in Foshan. All 232 guest rooms & suites and serviced apartments provide an elegant atmosphere and feature state-of-the-art technology and exclusive amenities such as a free internet connection. Executive rooms and the Swiss Executive Club lounge offer additional luxury and exclusivity. Surrounded by furnishings of the finest quality, the dining experience in Swissotel Foshan’s five signature restaurants and bars includes authentic Italian cuisine, Swiss specialities and local dishes, also featuring an excellent range of wines and cigars. A sumptuous breakfast buffet offers a wide range of choices to energise your day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Travel Republic (UK), Expedia, Ctrip TA, Hotels.com, Agoda, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Swissotel Foshan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Foshan Hotel Foshan
Swissotel Hotel Foshan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing