We wanted our final day in Xiangyang, China to be at a nice "Western style" hotel.
First, we made a booking through "agoda.com". The hotel never received that booking, but it was later found that this was due to the hotel not checking their email. This created an extremely unprofessional and timely check-in. The rooms, once we got there are nicely appointed.
The human factor kicked in again at 3:30 in the morning when hotel management decided to turn off the air conditioning. Inquiries to the front desk determined that the hotel felt it was cool outside and we could open our window. If I'm paying for a Western style hotel experience, I expect to use the air conditioning on my own schedule and not open a window to enjoy the thick smog.
The hotel really is quite nice. They just have some policies and procedures they need to get figured out. Until then, splurge on the Crown Plaza down the street. More