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“Good, not great”

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Empark Grand Hotel Changsha
Ranked #12 of 1,416 Hotels in Changsha
Alpharetta
Level 6 Contributor
320 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Good, not great”
Reviewed 10 June 2012

This hotel is good in a land of great hotels. Room was spacious and nicely appointed. Buffet was good. A bit far away from the main city highlights. AC never really got cool. Not matter how much it was adjusted, it never seemed to cool down much and during the heat of the day struggled to keep the room at the set temperature. No wireless Internet in the rooms. Staff was friendly, but allow 30 minutes to check out.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thom1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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97 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
Level 4 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2012

Hotel is new and staff is helpful. The manager at the concierge is very helpful to answer many questions and guide me the directions to various tourist spots and the food street.
The room is spaceous and fully equipped with all necessities. It is lovely to have a soft toy doll sitting on the sofa in the room to welcome guests. Mine is a bear doll while my friends' room is a panda doll. If the mattress can be harder (a bit too soft for me), it will be even better.
Also, for a 5-star hotel, I expect the street map can be given to room guests free of charge. But, it is charged at Rmb10 if we take it to use.
The nearby shopping mall (belonging to the same property group of the hotel) is within 10mins walk. It has a good variety of shops including restaurants of different cuisines and price levels, supermarkets, a variety of shops, cinema, etc.
The residentail buildings next to the hotel are still being built (but should be completing soon). There is a little bit of noise occasionally.

Room Tip: The area is still not very busy; hence, not a lot of taxi pass by. Guests need to reserve some time...
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FionaKwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 6 Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 December 2011

This hotel is located in the soon to be new business hub of the city, the hotel itself is of a very high standard and certainly deserves it 5 star status, the rooms are very nice, they are extremely well kitted out with all the niceties you would expect in a 5 start hotel, the bathroom was lovely with marbled floor, shower and sunken bath, the view from the room was lovely as it overlooked the river. The buffet breakfast in the morning was excellent with so much variety.
All in all a very good stay was had.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rdfdr78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
2 reviews
Reviewed 16 March 2011

The hotel has only been open since September 2010 so it is still new and located on the outskirts of town, in a new district which will soon become a business hub for the city. The hotel is very modern and lavishly fitted out with much use of granite in the wet areas and lovely views from the bathroom. My Superior room had a sunken bath and a separate shower and I felt quite important while staying there. The amenities are excellent and certainly up to 5 Star standards for China and many other places too. My only criticism is a small one but an important one at this early stage of the hotel's life. I found that some of the important staff (like room service and the operator) didn't have a good enough command of English to fully cater to overseas travelers. But with patience and attentiveness from both traveler and staff, I managed to convey my wishes. Just be patient and give them a chance and you'll be pleasantly surprised by this "new kid on the block"

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bolo727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empark Grand Hotel Changsha

Property: Empark Grand Hotel Changsha
Address: No.199 Jintai Road kaifu District, Changsha 410008, China
Region: China > Hunan > Changsha
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 1,416 Hotels in Changsha
Price Range (Based on Average Rates): £
Hotel Class:5 star — Empark Grand Hotel Changsha 5*
Number of rooms: 539
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