The staff was excellent and attended to our every need in a timely and efficient matter. No need was too trivial or small. One great example was our need for a phone card while staying in the hotel. We had no clue where to go and are English speakers. We requested that someone from the hotel purchase it, and we were wiling to tip for their service. We requested to have it by 8pm in the evening. A half an hour later, we received a knock at our door.
Not only was the staff attentive, they were polite and pleasant to deal with. Many people have commented on the smokiness of the air. Yes, there is smoking going on in the hotel, however you are traveling in China, and if you are going to travel to China get used to people smoking, period. There are not non smoking laws in public buildings. People in China do not interpret this in the same manner as the Western world. Yes, it is annoying however should not stop someone from staying in this gorgeous hotel. Our room did not smell at all of smoke and had a beautiful bathroom, comfortable bedding, and a nice atmosphere.
In additon, if you are tired from traveling the hotel has a delicious buffet and the bar served food to me one evening when there was nothing available. My timeclock was off, and they were more than willing to get me whatever I wanted. Also, look for the Whako Mart a couple of blocks down. There are plenty of snacks and and simple necessities.
The bottom line, stay in this beautiful hotel and your every need will be met and more.
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- Also Known As:
- Grand Sun City Changsha