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“Nice room and great Hunan cuisine restaurant”

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Sheraton Changsha Hotel
Ranked #4 of 1,420 Hotels in Changsha
Suzhou, China
Level 5 Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice room and great Hunan cuisine restaurant”
Reviewed 5 April 2014

We stayed here one night. The room was extremely clean, the service was excellent, and the Hunan cuisine restaurant was tasty. We were in Hunan for a week, and this restaurant was by far the best food we had during our trip. I would recommend the pork dishes as well as the spicy tofu. We also ate the breakfast buffet which was pretty comprehensive with a lot of different choices for western or Chinese palates.
The one downside to the room was the air conditioner did not seem to work properly, but for the week of staying in Hunan hotels, we did not have one air conditioner that worked properly.
I would definitely recommend this Sheraton if staying in Changsha.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Jarrett B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 10 April 2014
Dear Jarrett B,

We are so glad with your kind feedback and comments and thank you very much for your comprehensive and wonderful review.

Thank youf so much for your recommendation, we aim to provide warm and sweet service for every guest and it works well. If there is anything I can do for you when you staying with us, please just feel free to let us know.

I look forward to welcoming you back again in the near future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Pasadena, California
Level 6 Contributor
391 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 29 March 2014 via mobile

Stayed here overnight for business. The hotel has all the amenities you would expect from a Starwood Hotel. The staff are very professional, and the check in process was very fast. The hotel is located in the city's center, so there are lots of options to eat and shop around the area.

Stayed March 2014, travelled on business
Helpful?
Thank JackandResh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 30 March 2014
Dear JackandResh,

Thank you very much for taking time to share with us your fantastic experience through tripadvisor and we are so delighted to know that you had such a wonderful stay with us at Sheraton Changsha Hotel. And it's our great honor that we met your expectation as a Starwood hotel.

The hotel located in CBD where is very convenient to reach every business circle. We aim to provide warm and professional service for every guest and so glad to know that you like it.

It is our pleasure to have provided you such a memorable stay. We are looking forward to welcoming you back for your next trip in Changsha.
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Atlanta, Georgia
Level 5 Contributor
89 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 1 March 2014

This hotel certainly works hard to have western feel and service. Staff were most helpful, most accommodating and most had very good English skills and were eager to assist (having traveled in China in 2nd tier cities, this is most welcomed).

Standard room on Starwood floor was nice. Average size, very quiet, very good bed, good linens, good towels. Hotel is clean and well kept. Gym and steam room were also very nice. Room was a bit warm for my preference, however, I was able to open a window to get some circulation which was nice.

Utilized the laundry service for pressing which was prompt and well done.

Breakfast is very good with many choices and excellent quality. The lobby lounge was also a nice retreat for a glass of wine at the end of the day - excellent service here.

Price was a bit on the high side, however, I understand given the quality of service provided. Would stay here again without hesitation.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Rod A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 3 March 2014
Dear Reviewer Rod A,

Thank you for your great comments of your recent experience with us. I make sure I will pass on your comments to the various teams around the hotel especially our FO & Rooms & F&B teams as it really builds associate confidence & morale.

And it is delightful to hear you had a comfortable and relaxing business trip in Changsha. We aim to provide our warm and professional service to our guests so you can feel at home.

The team of Sheraton Changsha is looking forward to welcoming you again in the near future.
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USA
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 December 2013 via mobile

Wonderful luxurious hotel with elegant contemporary design, well-appointed spacious rooms, and ultra-comfortable beds. Quiet so the rooms felt like a great escape from the city at the end of the day. Go for the Starwood preferred guest floors if possible. Well-equipped gym and awesome breakfast buffet.

  • Stayed December 2013
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Helpful?
Thank jh91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 30 December 2013
Dear reviewer jh91,

Thank you so much for choosing Sheraton Changsha Hotel and taking time to share your kind comments with us. I am delighted that you enjoy our spacious room, gym, breakfast buffet and had an enjoyable holiday here.

Thanks again and look forward to welcoming you again at Sheraton Changsha!
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Switzerland
Level 4 Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 December 2013

Stayed here for 2 nights. Booked a suite with access to Club Lounge for breakfast.
It's probably the best choice in town, however during my stay my room was hot and stuffy, with no one really knowing how to fix it. The suites are huge however.
The breakfast selection at the top floor lounge was fairly limited, but I had been warned at check-in. It was worth the limited selection to have a somewhat quieter breakfast experience.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank window_seat0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 17 December 2013
Dear window_seat0,

Thank you for your wonderful feedback. I am delighted that you had an enjoyable holiday at Sheraton Changsha Hotel.

I appreciate you taking time to provide a review of your recent stay and I am pleased that you enjoyed our suite and Club Lounge. I look forward to welcoming you back again in the near future.
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Level 4 Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 November 2013

stayed a one night. The hotel is new and in excellent conditions. Had lunch in one of the restaurants in the hotel which was most agreeable.
The lobby bar served an excellent espresso which is rare.
will be back

  • Stayed April 2013, travelled on business
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Helpful?
1 Thank ZuluMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 18 November 2013
Dear ZuluMike,

Thank you for staying at Sheraton Changsha Hotel and taking time to share your experience through tripadvisor.com. We are so glad to know that you had a nice trip with us here, the buffet restaurant at 3F is very famous all over China which merged Chinese and Western styles.

Our lobby lounge is a good place for relaxing or taking a chat, either the espresso or the afternoon tea is great.

Thanks again and look forward to welcoming you again at Sheraton Changsha!
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NJ
Level 4 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 November 2013

We stayed here for two nights, one night on our way to and one from Zhangjiajie. The staff was so very helpful getting train tickets, storing one piece of unneeded luggage, planning departure times, taxi rides, check-in and out. They were very efficient and friendly. We enjoyed our breakfast and dinner at the restaurant and we really appreciated the non-smoking areas. Many places in China do not enforce the non-smoking policy or place you so close to the smoking area it renders the separation useless. We asked to be placed as far from smoking as possible and shortly after being seated a man at the table next to us lit a cigarette. The waitress quickly responded in a polite manner and handled the issue without incident. Our room, bed, and bath pleased us completely. If you want a comfortable, enjoyable experience with first class staff, food and accommodations, don't hesitate to stay here.

  • Stayed October 2013, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank halfrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review, 6 November 2013
Dear halfrench,

We are so glad with your kind feedback and comments and thank you very much for your comprehensive and wonderful review.

It is delightful to hear you had an amazing and relaxing trip with your family in Changsha. We aim to provide our warm and professional service to our guests so you can feel at home.

Look forward to welcoming you and your family to Sheraton Changsha again with our warm service and sweet smile in the near future.
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Additional Information about Sheraton Changsha Hotel

Property: Sheraton Changsha Hotel
Address: No.478 Furong Middle Road, Section 1, Yunda International Plaza, Kaifu District, Changsha 410005, China
Region: China > Hunan > Changsha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Changsha
#4 Luxury Hotel in Changsha
#9 Best Value Hotel in Changsha
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Changsha Hotel 4.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Sheraton Changsha
Changsha Sheraton

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