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“Nice & premium property - Service needs to improve !”

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Harmona Resort Spa Zhangjiajie
Ranked #28 of 435 Hotels in Zhangjiajie
Shanghai, China
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice & premium property - Service needs to improve !”
Reviewed 3 June 2014

We travelled to the hotel within a month of its inauguration. The property is indeed premium- The quality of rooms were excellent. The room we had booked had a bath tub in the living room. The overall look & feel of the room was indeed nice. Also, the resort is huge, and has lots of places to walk around. Honestly we didnt have time to walk around much, but am sure it would be nice for a walk. To go anywhere within the resort one needs to call for their shuttle service, which was very prompt everytime we asked for it.

What the resort needs to improve:
Communication skills - I do understand language is bound to be an issue in a tier-III town in China. But given the premium nature of the resort, and the tourists they would attract, they would definitely need to have few more people who can communicate in English. There was one service manager who were speaking to around check in and check out- but that doesnt help given that there are other people you need to speak to- esp the restaurants. Atleast one person in every restaurant should be able to communicate in basic english. Also, the general service quality at the restaurants needs to be improved- the waiters were having difficulty in understanding basic instructions in terms of orders, or repeat orders.
The hotel has 3 restaurants - One Chinese, one Korean and a coffee shop. The chinese restaurant had this weird thing about serving drinks only as bottles- So either one needs to order a full bottle of vodka or rum or wine, or whatever drink you want, or you dont drink at all ! So if you are in a group with mixed preferences for drinks (which happened in our case), you would end up not drinking. Only the coffee shop serves by the peg/glass, but that too for selected drinks- only a couple of drinks as far as I remember. Also, the restaurants take the last order for dinner at 9.30 (coffee shop takes till 11.30) which needs to be stretched given that Zhangjiajie is a sight-seeing heavy trip and one would typically be back to the hotel only late evening.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Amrita_Talukdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Swedish first
  • Any
English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014

I rarely write reviews as I'm time starved, however after travelling from Singapore to Zhangjiajie, I had a little shock on arrival. Firstly, the rooms we had booked (Shuizhai) were not available as they were under going some reconstruction even though they were available on Agoda. The staff told us that they had tried to contact Agoda to contact us to no avail. I'm not sure who is telling the truth as I did not even receive any email from Agoda. Hence, to "compensate" us due to the price difference they have given us a better room (Muzhai) which we turned down as it didn't made a difference to us as it was located in a part of the resort which we were not very keen in. We proposed that provide us a round trip Wulingyuan as we did not make use of their airport transfer and also to waive off the service charge. They agreed that these were "compensation". However, during the stay we found out from the staff and guests that service charge on F&B is already waived for in-house guests and that transport which can be pre-arranged is free of charge. In this sense, this "compensation" wasn't sincere and we felt cheated. In the end their general manager waived off 10% of our F&B charges (which weren't much ~RMB30) after much fuss.

I heard from the staff that the resort will only be fully operational in the middle of 2014, hence if you were to go there before this period, do not expect the swimming pool, spa, farm and other facilities to be ready.

Otherwise, apart from the hiccup above, we really liked the resort design and the excellent service from the F&B Director,his staff's service and the driver that had assisted us in getting us to the train station on time despite the fog. Taking a walk around the resort in the evenings is also rather relaxing and romantic. This place has immense potential for a wonderful getaway. There are minor usability issues with regards to the bathroom design, but the place is very clean.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FZGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harmona Resort Spa Zhangjiajie

Property: Harmona Resort Spa Zhangjiajie
Address: Zhangdiping, San'guansi, Zhangjiajie 427000, China
Region: China > Hunan > Zhangjiajie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 435 Hotels in Zhangjiajie
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Harmona Resort Spa Zhangjiajie 4*
Number of rooms: 246
Official Description (provided by the hotel):
Harmona Resort&Spa Zhangjiajie is the Harmona Investment co., LTD., according to the national standards of five-star resort hotel a luxury villa ecological resort hotel. Hotel covers an area of 245 mu, the blue line control land 500 mu, a building area of 47000 m squared, hotel first phase investment of about 320 million yuan, is the city or county key construction projects. Hotel a total of 287 rooms, reception capacity of 100000 passengers. Expect new placement employment of 420 people, is located in the beautiful scenery of zhangjiajie in three officer temple floor. The hotel overall design to the essence of Chinese traditional culture, the "five lines of" gold, wood, water, fire and earth beginning and main source point for design. The hotel has 287 guest rooms of various types, with natural and graceful style of about 100 square meters garden between air restaurant and 7 don't xiangxi ethnic customs of the super large dining rooms, elegant and delicate water garden restaurant; Hotel conference facilities complete, the size meeting rooms and banquet venue, a total of about 1000 square meters, have received 5 a-class VIP VIP reception room, equipped with 30 square meters hd LED display and high-tech communications equipment, can accommodate 600 people meeting, and equipped with multimedia presentations, meeting tracking service system, advanced audio-visual, audio equipment; Hotel, with 300 parking Spaces, is equipped with business center, lobby bar, foot bath, SPA (In 2015), fitness center, beauty salon, chess &cards room, billiard room, table tennis room, yoga, outdoor tennis court, constant temperature, the outdoor swimming pool and other recreational facilities. Harmona Resort&Spa Zhangjiajie adhering to the pioneer hunan cultural inheritance, the introduction of international hotel service concept and senior management personnel, senior management personnel all international five-star hotel management experience and the background, the hotel will be ready for the soft opening on November 15, 2013 , and then will become zhangjiajie area most to have the international brand service consciousness and management level is the first luxurious five-star villa sightseeing tourism and ecological leisure regimen resort hotel. ... more   less 
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