We travelled to the hotel within a month of its inauguration. The property is indeed premium- The quality of rooms were excellent. The room we had booked had a bath tub in the living room. The overall look & feel of the room was indeed nice. Also, the resort is huge, and has lots of places to walk around. Honestly we didnt have time to walk around much, but am sure it would be nice for a walk. To go anywhere within the resort one needs to call for their shuttle service, which was very prompt everytime we asked for it.
What the resort needs to improve:
Communication skills - I do understand language is bound to be an issue in a tier-III town in China. But given the premium nature of the resort, and the tourists they would attract, they would definitely need to have few more people who can communicate in English. There was one service manager who were speaking to around check in and check out- but that doesnt help given that there are other people you need to speak to- esp the restaurants. Atleast one person in every restaurant should be able to communicate in basic english. Also, the general service quality at the restaurants needs to be improved- the waiters were having difficulty in understanding basic instructions in terms of orders, or repeat orders.
The hotel has 3 restaurants - One Chinese, one Korean and a coffee shop. The chinese restaurant had this weird thing about serving drinks only as bottles- So either one needs to order a full bottle of vodka or rum or wine, or whatever drink you want, or you dont drink at all ! So if you are in a group with mixed preferences for drinks (which happened in our case), you would end up not drinking. Only the coffee shop serves by the peg/glass, but that too for selected drinks- only a couple of drinks as far as I remember. Also, the restaurants take the last order for dinner at 9.30 (coffee shop takes till 11.30) which needs to be stretched given that Zhangjiajie is a sight-seeing heavy trip and one would typically be back to the hotel only late evening.
- Official Description (provided by the hotel):
- Harmona Resort&Spa Zhangjiajie is the Harmona Investment co., LTD., according to the national standards of five-star resort hotel a luxury villa ecological resort hotel. Hotel covers an area of 245 mu, the blue line control land 500 mu, a building area of 47000 m squared, hotel first phase investment of about 320 million yuan, is the city or county key construction projects. Hotel a total of 287 rooms, reception capacity of 100000 passengers. Expect new placement employment of 420 people, is located in the beautiful scenery of zhangjiajie in three officer temple floor. The hotel overall design to the essence of Chinese traditional culture, the "five lines of" gold, wood, water, fire and earth beginning and main source point for design. The hotel has 287 guest rooms of various types, with natural and graceful style of about 100 square meters garden between air restaurant and 7 don't xiangxi ethnic customs of the super large dining rooms, elegant and delicate water garden restaurant; Hotel conference facilities complete, the size meeting rooms and banquet venue, a total of about 1000 square meters, have received 5 a-class VIP VIP reception room, equipped with 30 square meters hd LED display and high-tech communications equipment, can accommodate 600 people meeting, and equipped with multimedia presentations, meeting tracking service system, advanced audio-visual, audio equipment; Hotel, with 300 parking Spaces, is equipped with business center, lobby bar, foot bath, SPA (In 2015), fitness center, beauty salon, chess &cards room, billiard room, table tennis room, yoga, outdoor tennis court, constant temperature, the outdoor swimming pool and other recreational facilities. Harmona Resort&Spa Zhangjiajie adhering to the pioneer hunan cultural inheritance, the introduction of international hotel service concept and senior management personnel, senior management personnel all international five-star hotel management experience and the background, the hotel will be ready for the soft opening on November 15, 2013 , and then will become zhangjiajie area most to have the international brand service consciousness and management level is the first luxurious five-star villa sightseeing tourism and ecological leisure regimen resort hotel. ... more less
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