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“Zhangjiajie Pullman Hotel--A Nice Hotel”

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Zhangjiajie Pullman Hotel
Ranked #1 of 416 Hotels in Zhangjiajie
Certificate of Excellence
Sorrento, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Zhangjiajie Pullman Hotel--A Nice Hotel”
Reviewed 12 August 2014

There are 3 down towns you can book your hotel when you come to Zhangjiajie, so it will be very convenient for your trip if you book a hotel With a good location.
We booked our hotel near to entrance of Zhangjiajie National Forest Park, we spend 5 days in Zhangjiajie, but Andy, a trip advisor from Zhangjiajie Tour Club suggested that we'd better change our hotel and choose to stay in Wulingyuan downtown, and it proved taht he was right for all hotels in Wulingyuan were all near all scenic spots.
We chose Zhangjiajie Pullman Hotel, which was the first 5 star hotel in Zhangjiajie, with a good location and nice western style architecture, all of us like this hotel very much.
It will be better to choose the higher floor, you will have a nice view of the beautiful mountain, and you'd better to book the non-smoking room if you don't smoke.
Breakfast is nice, it has chinese and western breakfast, the swimming pool is the thing you cannot miss if you like swim, the only we are not satisfy is the front staffs cannot speak good English, we even had some problems when we check in, thanks to our guide Frank, who is from Zhangjiajie Tour Club, he helped us a lot and made us have a wonderful time in Zhangjiajie.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 14 August 2014
Dear Jason L,

Warm greetings from Pullman Zhangjiajie and thank you very much for your wonderful review of our hotel location, the breakfast, our swiming pool as well as comfortable rooms. we are also very appreciated for your kindly advice which push us improve,we will do some trainings to improve the english level for our staff,hope to see you again on your next visit to Zhangjiajie!

Best Regards

Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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580 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 August 2014

This is by far the best hotel to stay in if you are in Zhangjiajie. The location is ideal – much, much closer to the national park than the vast majority of other hotels. It is also walking distance to some good restaurants.

The only complaint I would have is the smell of cigarette smoke in the hallways. It was incredibly strong, and really took away from the luxury of the hotel.

The food was excellent, and we really enjoyed the range available for the complimentary breakfast.

  • Stayed October 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Europa2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 13 August 2014
Dear Europa2011,

Warm greetings from Pullman Zhangjiajie and thank you very much for your compliments of our good location as well as our food and breakfast. We are delighted that you had a wonderful stay and we look forward to welcoming you back soon.

Best Regards

Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florianopolis, SC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 August 2014

The room, breakfast, location, staff and swimming pool were great.
Some little problems:
1) We ordered pizza 3 times and they forgot to put pepperoni in all the 3 times;
2) They charged us 38 RMB (almost USD 7) for a regular can of coca-cola (330ml);
3) Free Internet in the room, but its not so fast;
4) They charged us 5 RMB for the map that they leave in our room;
5) You must use a cap to go to the swimming pool - if you dont have, need to buy one for 30 RMB.

But only small issues. I recommend this hotel very much! The best in town.

Room Tip: All the rooms are great! Dont worry, just go! :)
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank thiagobrasiloficial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 4 August 2014
Dear thiagobrasiloficial,

Warm greetings from Pullman Zhangjiajie and thank you very much for your wonderful review of our hotel location, the breakfast, our swiming pool as well as our services. we are also very appreciated for your kindly advice which push us improve,hope to see you again on your next visit to Zhangjijaie!

Best Regards

Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 July 2014 via mobile

We stayed in a deluxe room, smoking free. Spacious, clean, comfy bed, nice bathroom and bathtub.

Breakfast is nice and good. It has a variety of choice (eastern and western) and will fill you up as you'll be walking and climbing stairs alot in the national park! Coffee was not so good though, the one in the room (Nescafe) is better.

2 restaurants opened only: a Chinese one (more expensive than average) and an international one (menu available for room service which is cheaper than at the restaurant, good to know).

Hotel is located at Wulingyuan district of Zhangjiajie (30min car drive from Zhangjiajie city center). There are cheap public buses stopping right in front of the hotel or hotel offers driver pick p and drop off if you stay at least 3 nights.
Hotel is walking distance to the park entrance and free shutle buses inside the park we'll get you accross the park. It worth noting Wulingyuan park entrance is situated near the most interesting spots. You can exit the park from another entrance and catch a bus for 10RMB To return to the hotel. Tianmen mountain is worth to visit too before you catch your plane or train back (cable car is near the train station).

Hotel is clean, well maintained and staff is very friendly (some of then don't speak english but they'll make the best efforts to help you).

Facilities are good also: large swimming pool (cold though), gym, pool tables, pingpong table and tennis court (not free I think). There is a small garden but fountain-river was under maintenance. The biggest downside is the outside walls of the hotel which need to be repainted asap.

Overall very good hotel, worth its price considering its location near park entrance, good rooms and nice staff. I highly recommand.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank LaTyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 28 July 2014
Dear La Tyyy,

Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience.

Best Regards

Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 July 2014

This hotel is meant to be a 5 star hotel, i guess the star system in China is different from Europe or the States, for me and my boyfriend this was a 3 star and no more. The room was big and comfy, loved the bathtub, nice tv, had all the amenities you'd expect in a room. The staff was really nice and pleasant. The food on the other hand we didn't enjoy at all. Had dinner and we weren't impressed at all also it is very overpriced for the value that you get. Also the breakfast it's supposed to be western but besides making your own omelette choice i don't think there's much of a western breakfast there. I would recommend for them to change the chef and lower the pricing on the lunch/dinner menus.
We also ventured out one night to check out the restaurants around the area but there weren't any that we would recommend really and we have a lot of experience all over china, been coming for over 6 years with extended stays of 2-3 months so again we have an idea of what to expect but this area doesn't have anything to offer to foreigners, so when we did go back to our hotel (pullman) we were glad we booked it and not a cheaper one. The hotel is very near the Tianzi mountains, (10min) walk to the park entrace but 45 min car/bus ride from the Tianmen Mountain. I would definitely recommend to visit both places!!!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Irsida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 18 July 2014
Dear Irsida,

Warm greetings from Pullman Zhangjiajie and thank you for taking the time to share your rencently stay experience in Pullman Zhangjiajie!our hotel is A truely five star hotel and the only international five star hotel in Zhangjiajie,located in Wulingyuan area,very near to each scenic spot ,also we have both western and chinese restaurant for you to choose when you want to have lunch or dinner,it is more clean and convenient than you have it outside.

Thanks for your comments again and we are looking forward to your coming in near future!

Best Regards

Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 July 2014

We enjoyed a weekend stay at the Pullman in July, during what seemed to be a peak point in the tourist season. The hotel was busy but we had excellent service. We speak very little Chinese; however, the staff were very helpful in answering questions and helping us navigate Zhangjiaje, find restaurants, etc. The rooms are large and very comfortable, with the expected amenities. Breakfast buffet was good, a decent value. The hotel is 15-25 minutes by taxi to major entry points to the park. Nice pool, but you need to purchase a swim cap at 45 RMB (men too!) unless you bring your own. Would stay here again and would recommend it to others without reservation.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank traveling2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 15 July 2014
Dear guest,

Thank you very much for your positive comments about Pullman Zhangjiajie! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience.

Yours sincerely,

Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

the hotel is very nice with a very good price.
we have a team conference there, people have very relax timing
people enjoy the massage there, though it's not very new for the situation .
people can speak good english and have good patient for the service.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christine l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, 7 July 2014
Dear Christine I,

Thank you for your kind review of Pullman Zhangjiajie. We are delighted to hear that you have had such a wonderful time with us, and that you appreciate the hospitality offered by our professional team. I have shared your comments with our colleagues and they are very motivated by your positive feedback. Hope we can welcome you back to our hotel in near future!

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zhangjiajie Pullman Hotel

Property: Zhangjiajie Pullman Hotel
Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Region: China > Hunan > Zhangjiajie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#2 Best Value Hotel in Zhangjiajie
Price Range (Based on Average Rates): £
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie

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