Well where shall I start? 3* more like a 2* (and that's being generous!) Our welcoming was disgraceful. Staff members said they couldn't understand us, and then we were told we had to wait 25 minutes for our room. We decide to get some lunch while we waited but were turned away, being told we weren't allowed to eat until dinner!!! (We arrived at 1pm and dinner wasn't until 7pm! We were not told about any afternoon snacks)
When we first arrived we called the hotel Faulty Towers for teenagers. All the guests must have been under 30 and were either Spanish, French or German. We seemed like the only English people when we first arrived.
The room was rather spacious, apart from wardrobe (how were 3 girls meant to fit all their clothes into 1 wardrobe??!!) Switches and light fixtures were hanging off the wall. There were only 2 lights in the room above 2 of the beds, none near the wardrobe so it was pretty much wear what you pulled out! The bathroom was bearable, but the shower fixture was broken and wouldn't stay up on the wall. Had to shower holding the shower. The only positive note was the cleaners. They made sure the room was actually clean!
The pool area was very small. A tiny pool, 14 sunbeds and 5 tables and 20 chairs to sit at. The chairs were horrible to sit on and rocked as most of them were nearly broken. The day-time bar staff was very rude, mucked up orders and would rather watch telly or clean than serve you. The eating area (or school canteen as we called it) was spacious, but the food was always the same (pasta, salad and chips) and only luke warm (sometimes it was even cold!) We tended to eat out a few nights just for a change and some hot food! The restaurant staff was also very rude.
The local area was very noisy as there was a nightclub right outside the hotel and 4 more within a 2 minute walk. The music was awful and very bassy! It was very hard to sleep at night (unless you were so drunk you literally collapsed!) Not only that the clubs finished around 6am and the clubbers were very noisy out on the street. But then you had the hotels clubbers to contend with, who would stomp up the stairs, screaming and shouting then pouring into their rooms and throwing their own private parties. I don't mind loud music and I can usually sleep through most loud noises but this was ridiculous!!!
Our final day was the tip of the iceberg. We HAD to check out at 10am. Even though we had an evening flight and wern't getting picked up till 6.30pm. When we asked about a room to have a shower in, we were told they were fully booked and was no where available. Luckily some friends we had made said we could shower in their room and put our cases in there too (there was no room to hold cases. They were placed all round the hotel, under stairs, in reception, in the bar area etc) We had asked at reception in the morning about having some towels to use, the staff said this would be ok. When we returned a few hours later we were told this was not possible as we were no longer guests at the hotel!!! We were allowed breakfast and lunch on this last day, but any drinks from the bar we had to pay for. According to the reception staff our 7 days were up!
I would never stay at this hotel ever again, and would definitely NOT recommend to a friend. It was absolutely disgraceful and it actually ruined the holiday for me.
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- Also Known As:
- Sun Beach Hotel Lloret De Mar, Costa Brava, Spain