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“Absolutely Disgraceful!”
1 of 5 bubbles Review of Sun Beach Hotel

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Sun Beach Hotel
Ranked #21 of 31 Lloret de Mar B&B and Inns
London, United Kingdom
1 review
“Absolutely Disgraceful!”
1 of 5 bubbles Reviewed 13 September 2010

Well where shall I start? 3* more like a 2* (and that's being generous!) Our welcoming was disgraceful. Staff members said they couldn't understand us, and then we were told we had to wait 25 minutes for our room. We decide to get some lunch while we waited but were turned away, being told we weren't allowed to eat until dinner!!! (We arrived at 1pm and dinner wasn't until 7pm! We were not told about any afternoon snacks)

When we first arrived we called the hotel Faulty Towers for teenagers. All the guests must have been under 30 and were either Spanish, French or German. We seemed like the only English people when we first arrived.

The room was rather spacious, apart from wardrobe (how were 3 girls meant to fit all their clothes into 1 wardrobe??!!) Switches and light fixtures were hanging off the wall. There were only 2 lights in the room above 2 of the beds, none near the wardrobe so it was pretty much wear what you pulled out! The bathroom was bearable, but the shower fixture was broken and wouldn't stay up on the wall. Had to shower holding the shower. The only positive note was the cleaners. They made sure the room was actually clean!

The pool area was very small. A tiny pool, 14 sunbeds and 5 tables and 20 chairs to sit at. The chairs were horrible to sit on and rocked as most of them were nearly broken. The day-time bar staff was very rude, mucked up orders and would rather watch telly or clean than serve you. The eating area (or school canteen as we called it) was spacious, but the food was always the same (pasta, salad and chips) and only luke warm (sometimes it was even cold!) We tended to eat out a few nights just for a change and some hot food! The restaurant staff was also very rude.

The local area was very noisy as there was a nightclub right outside the hotel and 4 more within a 2 minute walk. The music was awful and very bassy! It was very hard to sleep at night (unless you were so drunk you literally collapsed!) Not only that the clubs finished around 6am and the clubbers were very noisy out on the street. But then you had the hotels clubbers to contend with, who would stomp up the stairs, screaming and shouting then pouring into their rooms and throwing their own private parties. I don't mind loud music and I can usually sleep through most loud noises but this was ridiculous!!!

Our final day was the tip of the iceberg. We HAD to check out at 10am. Even though we had an evening flight and wern't getting picked up till 6.30pm. When we asked about a room to have a shower in, we were told they were fully booked and was no where available. Luckily some friends we had made said we could shower in their room and put our cases in there too (there was no room to hold cases. They were placed all round the hotel, under stairs, in reception, in the bar area etc) We had asked at reception in the morning about having some towels to use, the staff said this would be ok. When we returned a few hours later we were told this was not possible as we were no longer guests at the hotel!!! We were allowed breakfast and lunch on this last day, but any drinks from the bar we had to pay for. According to the reception staff our 7 days were up!

I would never stay at this hotel ever again, and would definitely NOT recommend to a friend. It was absolutely disgraceful and it actually ruined the holiday for me.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xxxsarah21xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 reviews from our community

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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
Glasgow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 September 2010

Me my sister n our parents went for 7 nights all inclusive in august as a last minute booking for my sisters 18th birthday, so we kinda new what to expect & from the reviews we were a bit warey of how it would actually be. Well to be honest, if your lookin for a cheap & basic hotel in the centre of nightlife & near the beach this would be the one. But anyone who enjoys a great sleep at night they better avoid this hotel. But we slept fine. Food was decent, actually better than i expected readin from reviews. we loved a few pubs 5 10 min walk from hotel called rockfellas and queenvic great music. The beach is literally a 2 min walk. The rooms were basic, Our view from the balcony faced out onto the street was a nice view at night when it lit up. On our last day we heard drilling, came back during the day and they had put in new flat screen tvs on the wall lol. and was english channels u would be glad to know. Room cleaned everyday. As it says in other reviews people got things stolen we never had a single thing stolen from our room.

The only few things we disliked about the hotel was the shower wasn't too great didn't feel like u got a good wash but there was a bath if u prefered a bath. the walls are really thin. the bar man who was an ignorant B******* lol! and the gerrrrrmans!

Will definetly go back to lloret de mar but get a hotel on the beach front. Maybe consider going back to hotel self catering as there is plenty of places to eat out.

  • Stayed August 2010, travelled with family
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Helpful?
1 Thank ClaireeEhmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 1 September 2010

would never go there again it was noisy ,the staff were not friendly the shower was not as big as a cuboard you cant even turn around in it . the food was the same every day , no entertainment for kids the pool area is shabby and if you like to drink your drinks out of a vending cup well go for it .
I wouldnt recomend this hotel to anyone

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bpoolskinhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lloret de Mar hotels

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cumbria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 August 2010

Just got back on the 27th august from this Hotel. Most people were jealous we were going home. I think that says a lot. The noise in the Hotel is HORRIFIC, baulshy germans 18 to 30 hoildays. If you have young children (0 to 16) dont go, there is nothing for them to do. This is NOT a family hotel.
All inclusive they were having a laugh, you had to waiat to be served whilst the waiter cleaned tables or swept floors first, the drinks(juices) were warm, and the food well that was the only thing that was always cold, chips, pasta. My advice to anyone looking to book this hotel is dont you will live to regret it.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CumbriaRomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 July 2010

Food the same nearly every day, Food was only luke warm, We went all inclusive the day you are leaving you are not entitled to food or drink, so if you are not leaving until the evening you will have to pay for any food or drink you want that day. Have televisions in the rooms but have to pay 30 euros for a remote control & it only has spanish channels. While we were there a few people came down with stomach upsets. Nearly all the guests end up eating out after a couple of days at being at this hotel.

The Bar area is like a canteen area & the bar staff are extermley slow & many of the drinks, they run out of & you can wait days for them to be available again, Soft drinks are nearly always served flat.

The pool area is not a nice area to sun bath & they have very limited sun loungers available. The pool is small. The toilets off the pool area are not very well maintained & are in need of a refurbishment. Plus Hotel is situated between a few nightclubs, so it nearly always noisy

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank concernedvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tasteslikefame
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 30 June 2010

WE HAD EVERYTHING STOLEN FROM HOTEL BY THE STAFF.

- Walked in hotel room, light fitting fell off the wall, curtain rail collapsed and none of the electrics worked. Said we couldnt have a new room for at least 3 days. Later offered hotel room with ONE BED even though there were THREE of us!!

- Food was DISGUSTING. I WOULDN'T FEED IT TO MY DOG. Daytime snacks cold and undercooked. lunch and dinner exactly the same...FISH.

-Drinks. Service was absolutely DISGRACEFUL. No manners, no smiles and if you werent spanish or german you could forget about being served for at least 25minutes. Even when you were served, you were told to go outside and stand at the bar from outside to only come back inside to drink it. no spaniards had to do this though!!

-Room. It was clean but everything completly falling apart. 2 out of 3 beds in our room were fold up camp beds. Noisy but understandable for location.

- WE HAD EVERYTHING STOLEN FROM OUR HOTEL ROOM. Staff were unwilling to give us the phone number for the police, saying that we were not allowed to bring the police to the hotel. We called for the manager and even she was EXTREMELY RUDE. ABSOLUTLY DISGRACEFUL STAFF AT THIS HOTEL. We had only went downstairs to get a drink and when we returned to our room the cleaners had made the bed and we had been robbed. From talking to our people in the hotel, we found that other people had had random people coming into their room when they were in it WITH A KEY. luckily there was a friendly local on the street who told us how to contact and find the police.

-VERY SUSPICIOUS CHARACTERS STANDING AROUND THE CORRIDORS AND LEAVING THROUGH FIRE EXITS WHEN THEY SAW GUESTS.

-Pool area. Not enough sun loungers or seats for everyone to sit down. Instead we were forced to stay on our balcony.

-Location. We are 21 and wanted to party and therefore this hotel was located perfectly for us, right on the main street of pubs and clubs. The noise does continue until the very early hours of the morning. The hotel in general is extremely noisy.

NEVER STAY IN THIS HOTEL!!!!!!! ITS DANGEROUS AND DISGUSTING!!!

  • Stayed June 2010, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank abcd675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh
1 review
1 of 5 bubbles Reviewed 28 June 2010

I really don't know where to start on this one??? After having read some of the reviews I am somewhat bemused as to some of the good ones that are already up,was I really in the same hotel as these people. First off the service was shocking if you weren't Spanish or German they were not interested in serving you after having to wait 20 mins to get a beer it seemed everyone around me was served then I was told I had to go to the hatch to get mines in a very arrogant manner off the bar man.
The food was an absolute disgrace it was the same food all week, which was always cold, even the snacks were disgusting to order chips at 12 noon an get them freezing was just wrong even after telling the staff it was cold they just shrugged and muttered to themselves in Spanish.
Also when we were there a few of the girls had their room robbed and the staff couldn't have cared less, the day before when my friend went for breakfast and left me to get ready to go out a man unlocked my door from the outside after seein me on the edge of my bed he couldn't have got out the door fast enough, just wondered if it was the staff that were stealin from the rooms cause I couldn't think of any other reason for him to be in our room, very dodgy and the thought that that could have been our room was very disturbing.
Our room looked out onto the street which had a nightclub right next door to it, all they played was drum and base so we were up all night on our first night after that we had to have a few drinks to be able to get any sleep at night!!!

Definately would not recommend this hotel not even my worst enemy!!!!!!!!!!!!

  • Stayed June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edinburghlass83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Beach Hotel

Property: Sun Beach Hotel
Address: Grau, 21 | Aptdo Correos 122, 17310 Lloret de Mar, Spain (Formerly Esmeralda Hotel)
Region: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Beach Restaurant Swimming Pool
Hotel Style:
Ranked #21 of 31 B&Bs / Inns in Lloret de Mar
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sun Beach Hotel 3*
Number of rooms: 9
Reservation Options:
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Also Known As:
Sun Beach Hotel Lloret De Mar, Costa Brava, Spain

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