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“Very average”
3 of 5 bubbles Review of Xaine Park Hotel

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Xaine Park Hotel
Ranked #62 of 127 Hotels in Lloret de Mar
Birmingham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very average”
Reviewed 2 September 2013

The hotel itself, location, interior, rooms are good. For those trying to find information on parking which were unable to find before we left and is not stated on their website - it is 15 euros a day to park at this hotel!! Parking in general is terrible, worst I have ever encountered on holiday, we became a family of walkers having to park miles away on streets which were completely full and walk to the hotel.
Guests are all predominantly young German, Russian and French people who were unfortunately very unfriendly, nobody smiled or said hello or generally acknowledged each other at all!
Staff were ok, more brisk, efficient and polite than friendly. Waitresses in restaurant - Soledad in particular was good. Most reception staff were good.
Food was average, same 3 cereals to choose from every morning and almost nothing at all for vegetarians. I suspect this is because most of it catered for the German and Russian guests but we found it to be poor quality, for example, fish every day was the cut full of bones and fresh fruit were bruised and you had to peel it yourself using your dinner knife. They imposed a dress code for the men too!
I wouldn't stay in this hotel again, I think it more suited for young people going to clubs etc. We could hear noise from the strip outside until 6am and we were on the 7th floor!

Room Tip: 7th floor rooms very noisy but I understand from other reviews these are bigger rooms.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chantal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 9 September 2013
Good morning,
've read your opinion and take note of their discontent, regarding parking spaces have parking, but when these are complete, from reception it easy prompts to provide car parking.
Regarding the restaurant will take steps to significantly variety buffet breakfast and meals.
Thank you made ​​your opinion on this site to realize that we have much to work every day to live up to the expectations of our customers.
thanks
Roser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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289 reviews from our community

Traveller rating
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See reviews for
63
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2013

Do not listen to mourner's reviews. We've stayed at this hotel in July/August 2013 and I should the say the staff are professional starting with ESTRELLA at the reception, De Jesus and Najat in the restaurant and the Lady Chef always smiling and helping. Towels changed every day, Excellent dishes to choose from. Try some other 3* for the same price and you will see. Well done Xaine Hotel and I will be back with my family!!! Jerry and Family.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 9 September 2013
good morning
We appreciate your opinion, our greatest satisfation is working every day to meet the expectations that you have placed in us and fills us get deeply.
We will reach our staff gratification to them.
So that we can look forward to welcoming you soon vover.

thanks
Roser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2013 via mobile

What u need to take into account when booking a hotel in lloret is that it is festival town so expect loud youngsters all day and night! 100% not a family place!! Me and my two friends stayed for Htid in the sun was perfect location clean tidy rooms and helpful staff only had one breakfast and lunch in the time I was here but was very surprised at how there was a nice selection of different foods! If your looking for a clean well priced hotel when u stay in lloret no need to look any further!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 24 July 2013
We appreciate your careful view,
The Hotel and staff is continually working to make our customers feel at home and to help with any queries you may have.
We hope to get back soon to say hello
Roser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lloret de Mar, Spain
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2013

From the photos looks like a huge hotel with a big pool and sea view. NOT AT ALL! Located on a crowded street about 200-250 meters from the beach. Beach is quite good, small gravel, does not stick, there are shallow spots for kids as well as deep for adults. The hotel itself is a 7-story building, pretty old, but clean. Room for 4 people is approx. 15-20 sqm which is pretty small for families with grown-up kids. Breakfast is served from 7.45-9.45, dinner from 19.45-21.45. Breakfast menu is usual - eggs, sausage, cereal, coffee, tea, bakery, some fruits, no porridge (e.g. oatmeal). Dinner is a bit more variety, some fish, but not as much seafood as we would like to see, drinks are NOT included in dinner menu. Rooms that overlook busy street are quite noisy, but rooms that overlook inside are not that good as well - trash service is around 23.30-01.00 and is very noisy plus some compressor working 24/7 and makes loud noises. INTERNET IS NOT FREE, 24 hours of wi-fi will cost 5 euros. Of course, you could find a hotspot near the beach (believe me, there are no free hotspots near the hotel). I would recommend getting a prepaid phone card, like HAPPY MOVIL - for 15 euros, which includes 1GB of data and some call time. I would rate this as a 2-star hotel. BTW, water is pretty cold right now, 22nd june 2013.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sanjurofla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 24 July 2013
The description of the hotel on any website explains in detail the facilities of the hotel, varied accompanying photo for you to choose, at any time it is not reflect the reality of the service, we do not like to have unhappy customer .
We appreciate your careful view, The Hotel and staff is continually working to make our customers feel at home and to help with any queries you may have.
We hope to get back soon to say hello
Roser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennis, Ireland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 June 2013

We stayed here for two weeks at the start of June 2013.The hotel has friendly staff who are very helpful and though the decor is a bit dated it is clean and well maintained.We had a triple room with our teenage grandson on the sixth floor. It overlooked a large square where various activities took place over the holiday weekend giving us a grandstand view .When the door was closed there was very little disturbance from late night revellers'
The room was clean and serviced every day. A deposit was required for the remote control for the tv but we didn't bother as there were no English language programmes anyway.The restaurant was self-service with a good selection of food at breakfast. The dinner was more variable in quality but generally we were able to find a reasonable meal of three or four courses.
On the weekend that we left there was an influx of much younger and noisier guests but that would be the nature of Lloret in the high season.Probably this resort is best avoided from the middle of June until September unless you are happy to join in with the high spirits.
Wifi is available at a cost but in this day and age all hotels should provide complementary internet connection to guests.

Room Tip: High up at the front to watch the action from a distance. Room 610 directly overlooks the square whe...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 24 July 2013
We appreciate your careful view,
The description of the hotel on any website explains in detail the hotel facilities and services, at any time it is not reflect the reality of the service, we do not like to have unhappy customer.
The Hotel and staff is continually working to make our customers feel comfortable and satisfied at all times and if you need help to keep up with your needs
We hope to get back soon to say hello
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2013 via mobile

Like other people we were at the Spanish f1, we couldn't find the hotel on the sat nav so we were at the mercy of the sign posts. We arrived late and were met with 2 men at reception one of which was not very helpful at all. I had looked online previously at the hotel and saw big spacious rooms and what looked like a decent pool the room we were given was tiny and I wouldn't even call it a balcony and the pool is not as big as it looked. It's location was ok but we were tortured as we walked down the street.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoriamcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 4 June 2013
Not feel that you have found our hotel comfortable. The satellite position you know that sometimes fails, meaning through google maps the situation is accurate, we cure all these advances in computer, but has often not available to us. About the Receptionist who attended him, we will take appropriate action to prevent this happen again.
The pictures that we publish on the websites are almost exactly what our customers are going to find when they get to our hotel, Sorry not to have met its expectation.
ROSER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lloret de Mar hotels

Stalybridge, United Kingdom
1 review
Reviewed 25 May 2013

Was a nice hotel to stay in as was just over the weekend of the spanish grand prix. The staff were nice and helpful and understood english too. It was a shame you needed to pay for wifi in the room, and even after paying you could only use it on one device. An early breakfast was put on for people going to the grand prix. Dinner and breakfast were buffets with drinks included at breakfast (tea/coffee/juice) but all drinks had to be ordered at dinner.

Stayed May 2013, travelled with friends
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this review, 4 June 2013
We appreciate your opinion, this helps us to improve day by day, we will give you your reflection on the wiffi to address in order to provide better service. Hopefully in next F1 Catalunya you can re-Greet.
attentively
Roser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Xaine Park Hotel

Property: Xaine Park Hotel
Address: Avda Just Marles 39-41, 17310 Lloret de Mar, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#36 Luxury Hotel in Lloret de Mar
Price Range (Based on Average Rates): £
Hotel Class:4 star — Xaine Park Hotel 4*
Number of rooms: 187
Official Description (provided by the hotel):
Xaine Park Hotel is located in the center of Lloret, just a few meters from the main beach, the bus station and near the sports area and cultural attractions and entertainment. Wi-Fi throughout the hotel and free at the ground floor, outdoor pool, children's pools on the roof terrace and solarium for all customers. The rooms are large with balcony, private bathroom, air conditioning and satellite TV with over 100 channels. Xaine Park Hotel has a gym, hot tub, mini club and summer terrace with loungers and tables to relax with refreshments or house cocktails prepared at Cafe Bar Hotel Xaine. The buffet restaurant is noted for its variety and Mediterranean style, offering themed menus and show cooking. In the same hotel with access from the outside is the bakery and Baguettes & Bagels opened a recent food service in true American style with Mediterranean touches. The Xaine Park is close to the nightlife of Lloret, with its numerous restaurants, bars and nightclubs. ... more   less 
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Also Known As:
Hotel Xaine Park
Xaine Park Hotel Lloret De Mar, Costa Brava, Spain

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