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Xaine Park Hotel
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Reviews (370)
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55 - 60 of 370 reviews
Reviewed 11 July 2014

"Charge you for the mice, extra for the lice, 2% for looking in the mirror twice...." This hotel was the worst hotel I have ever stayed--I have been all over this world, from Cambodia, to the forests of the Yucatan, and this one takes the cake. Staff? Horrible customer service. Even though there are vending machines in the lobby, the staff will try to remove your coffee from your hand! Deposits for everything! Yes they want to keep your passport! Noise, noise, noise! The food? Well, 2 days in we decided it was better for our digestion to STOP eating it, or else! Our room smelled of smoke and mold. Please, if you love yourself, don't attempt the Xaine Park. Really, it was a house of horrors!

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank GigiMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director General at Xaine Park Hotel, responded to this reviewResponded 17 July 2014

Dear guest,
We are really sorry you have that impression of our hotel. Cleanliness is one of our best valued aspects. Furthermore, our goal is to provide the customer a pleasant stay. Xaine Park team is always glad to attend to all of our guest's requests, 24h per day. Regarding the restaurant buffet is provided with cereals, juices, coffees, jams, meats, cheeses, enough variety to choose their own breakfast. There is also a cook at the cooking show willing to prepare to be asked.
Thank you for your opinion.
Best regards,
The director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

This is a perfect hotel when coming to Loret de Mar for fun, as it is located in the main street where all the discos are, and you only couple of steps away from home after crazy parties.
Rooms are nice and clean, not small. Food is good, and the staff is nice.

  • Stayed: April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lavidaesuncarnaval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this reviewResponded 5 February 2014

Good morning,
thanks for your opinion, help us to improve daily. It is true that the hotel is located in a prime location, close to all amenities, shops, bars,
sporting and cultural facilities.
Roser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

Great place to stay with friends, but quite loud for family with childrens. Quite close to the sea (5min walk). Simple but nice and clean rooms. Beautiful restaurant with tasty food and friendly stuff. Also it's quite cheap.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Happy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this reviewResponded 5 February 2014

Good morning,
thanks for your opinion, help us to improve day by day. rooms are insulated with double glazing and the rooms facing the pool still have better calm. Is true that the hotel is located in a prime location, close to all services, leisure, commerce,
sports and cultural facilities
Roser

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Reviewed 2 September 2013

The hotel itself, location, interior, rooms are good. For those trying to find information on parking which were unable to find before we left and is not stated on their website - it is 15 euros a day to park at this hotel!! Parking in general is terrible, worst I have ever encountered on holiday, we became a family of walkers having to park miles away on streets which were completely full and walk to the hotel.
Guests are all predominantly young German, Russian and French people who were unfortunately very unfriendly, nobody smiled or said hello or generally acknowledged each other at all!
Staff were ok, more brisk, efficient and polite than friendly. Waitresses in restaurant - Soledad in particular was good. Most reception staff were good.
Food was average, same 3 cereals to choose from every morning and almost nothing at all for vegetarians. I suspect this is because most of it catered for the German and Russian guests but we found it to be poor quality, for example, fish every day was the cut full of bones and fresh fruit were bruised and you had to peel it yourself using your dinner knife. They imposed a dress code for the men too!
I wouldn't stay in this hotel again, I think it more suited for young people going to clubs etc. We could hear noise from the strip outside until 6am and we were on the 7th floor!

Room Tip: 7th floor rooms very noisy but I understand from other reviews these are bigger rooms.
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chantal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this reviewResponded 9 September 2013

Good morning,
've read your opinion and take note of their discontent, regarding parking spaces have parking, but when these are complete, from reception it easy prompts to provide car parking.
Regarding the restaurant will take steps to significantly variety buffet breakfast and meals.
Thank you made ​​your opinion on this site to realize that we have much to work every day to live up to the expectations of our customers.
thanks
Roser

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Reviewed 7 August 2013

Do not listen to mourner's reviews. We've stayed at this hotel in July/August 2013 and I should the say the staff are professional starting with ESTRELLA at the reception, De Jesus and Najat in the restaurant and the Lady Chef always smiling and helping. Towels changed every day, Excellent dishes to choose from. Try some other 3* for the same price and you will see. Well done Xaine Hotel and I will be back with my family!!! Jerry and Family.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretlloret, Director de Relaciones con Clientes at Xaine Park Hotel, responded to this reviewResponded 9 September 2013

good morning
We appreciate your opinion, our greatest satisfation is working every day to meet the expectations that you have placed in us and fills us get deeply.
We will reach our staff gratification to them.
So that we can look forward to welcoming you soon vover.

thanks
Roser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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