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“Perfect for families” 4 of 5 bubbles
Review of Rosamar Garden Resort

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Rosamar Garden Resort
Ranked #12 of 127 Hotels in Lloret de Mar
Certificate of Excellence
Venice, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect for families”
4 of 5 bubbles Reviewed 22 August 2014

We have spent an amazing week all the familly. It's really recommendable for families with kids.
The rooms are really clean and comfortable. A really varied food with different tastes and thematic areas of food like italian, spanish, mediterranean, asiatic and kebab corner. It was really surprising that they also had food for celiacs. All the personal are nice and kind especially the receptionists. The all-in was a high-quality service and pretty fast.
It's really wel located in a nice area with no noise. We'll return for sure!!

Room Tip: We heard no noises at all so i suppose that all rooms are okay.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank giuliana b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 24 February 2015
Dear Guest,

We were delighted to read your comment about our Hotel. At Rosamar Hotels our team works with the firm objective of providing maximum comfort for our guests. For this reason opinions such as your own give us great satisfaction.

We hope to see you again soon at our Hotel. Many thanks for putting your trust in us.

Kind Regards,
MontseVilella,
Manageress of Rosamar Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,461 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
3 of 5 bubbles Reviewed 19 August 2014

Stayed at the beginning of August for 4 nights. Stayed Full board as they did not offer All Inclusive for under 1 week despite emailing to ask if this was possible. (emailed reply after 3 weeks!)
Great pool area and slides for kids (mine ages 3 and 8). Room was a 1 bed apt which was lovely and clean.
Air con in room can only reach 23-25 degrees in summer and settings cannot go any lower, so it was too hot to sleep in the rooms! I asked them 3 times to check it was working but found out that this was a setting on in summer!
Staff at reception all very helpful and friendly.
Food was really bad, repetative, and not much choice! tea and coffe with breakfast, but no drinks included in lunch or evening meal. These had to be purchased off a trolly that came round once in a while.
Very close to the resort shops and beach, so great location. I would recommend eating out though.
Not many English at the hotel. Mainly french, russian and polish. Kids evening entertainment was good, but not much in English.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lorna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 7 January 2015
Dear guest,

Thank you for sharing your opinion on Tripadvisor. We apologize for the late answer by mail about the all inclusive Service. The booking Department always tries to give a fast answer to all questions.

We are glad to know that you are happy with our water area and with the apartment were you stayed and that you were satisfied with our staff.

We will try to review the menus offered and their variety with the Food & Beverage department and the chef of our establishments.

We will keep working hard to improve day by day in order to make the guests feel good during their holidays in our Hotel.

We wish you the best.
Yours faithfully,
Montse Vilella,
Directora Rosamar Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 August 2014

This is a lovely hotel which is very clean and great for the kids with the slides and pirate ship, there is also a good kids entertainment programme which our 2 x 8 year olds thoroughly enjoyed. The downside of this hotel is firstly the food which on 2 occasions my wife had chicken not cooked and it is more or less the same choice every day, but if you like fish there was plenty of choice. Secondly the all inclusive I found to be made as awkward as possible as you could only get soft drinks and lager from the poolside bar which was always empty but if you wanted a vodka or snack you had to go to the main bar in hotel which always had a queue and minimal staff working. All in all this hotel is fine for a cheap holiday and this is just my opinion which I would like to share as I always check Tripadvisor before I book a hotel.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Grif2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 7 January 2015
Dear guest,

We would like to thank you for sharing your comments on Tripadvisor and that you expressed your positive feelings about the aspects that you most liked during your stay.

We will study the no-so good points so that we can improve. We will try to offer a more extended variety of menus not only in the daily buffet but also in the thematic corners in order to adapt them to our guests’ preferences.

Our mail goal is to offer a good service, even if sometimes we haven’t achieved it. We are working with enthusiasm to improve day by day.

We wish to have the chance to see you again in our Hotel. I take this opportunity to send you our best wishes.

Montse Vilella,
Directora Rosamar Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pitsea, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 16 August 2014

Not a bad hotel overall but if you'd like to feel like Harry Potter wearing his cloak so none of the other people and staff can see you if your english then this is the place for you..!! as very few of the staff spoke a word of english and most of the other guests were very rude french people...!! Apart from that the food is quite limited for a so called 4 star hotel and the all inclusive didn't start until 10am in the morning..?? so if you fancied a coffee before breakfast then forget it..!! Very limited drinks selection and the snacks were simply burger, hog dog or chips..!! and a few lce pops..!!!

The hotel is well staffed and rooms kept clean if a bit on the small side, plenty of sunbeds and shaded areas and the pool area was clean and the water slides are great fun for the kids.

Lots of local shopping to be had just down the road and plenty of places to eat nearby if you fancy a changed from the limited all inclusive food that is served each day..

All in all an average spanish hotel that is clean and simple but how it is 4 star is beyond me..

Room Tip: 3rd floor, facing the pool, away from the stairs and lifts...
See more room tips
  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Darron_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 7 January 2015
Dear guest,

We thank you for taking your time to evaluate our Hotel on Tripadvisor even if your opinion is not very at our side and that you think that some of our services were limited.

We always try to improve them day by day and offer you a more extended variety in our all inclusive service within our possibilities. It is true that our guests are mainly from Europe and specially from France but we don’t think that we can refer to them as you describe them even if sometimes a guest being on holidays doesn’t behave as we should.

We are also glad that you are happy with the cleaning, with the swimming pool area and also with the good situation of our establishment.

We would like to send you our best greetings,

Montse Vilella,
Directora Rosamar Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sarahl
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 6 August 2014 via mobile

I've just returned from a week here (26th July 14 - 4th Aug)
I had a 11yr old & a 7yr old, they loved it, especially the water slides, (without them I can imagine they would if got a bit bored if I'm honest) the hotel was very clean, can't fault that at all, staff were friendly enough. The animation team were also very friendly, god they work long hours bless them!! They had a kids club which my 7yr old went too a couple of times but they shut at 1pm-4pm for their break, they make stuff & go in the pool with the kids which was quite good. The food was very reparative but to be expected with all inclusive really, lots of variety but very manic at meal times!! Not too far from the beach at all but didn't go as it's shingle not sand. Had 2 days of rain but that's no body's fault. The shops all sell the same stuff too but don't they all when you go away. The evening entertainment wasn't great, the kids entertainment stopped at like 9:30 then the "adult entertainment" would start, would last long & some nights when they had animals they would try & get you to have a photo with the parrot or snake then charge €10 for the privilege, quite rude really, wasn't allowed to touch the animals unless you paid for a photo, but that's not the hotels fault. I'd probably recommend this place if you have kids but not a couples place at all,

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sarahlouiselovell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 7 January 2015
Dear client,

Many Thanks for your opinions. They are very important to us and we will make effort to continue to take them into account when improving our quality and service.
We hope to see you next year in order to give you better impression about night spectacles and a new variety ef menus.
Looking forward to see you,

Best regards,
Montse Vilella,
Directora Rosamar Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haarlem, The Netherlands
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

The hotel has a good location, quiet but close (2min) to shoppingstreet or beach. Rooms are nice and clean. Wifi (very slow and unusuable sometimes) only at lobby and bar.
Food buffet style. Although they have daily theme for food, it all tastes the same after 2 days and the hot food gets lukewarm on the buffet.
they used to have staff with trolleys for drinks going around for non-all inclusive guests and buffet/bar to get drinks for all inclusive guests, now just 2 trolleys for all, makes you sometimes are halfway dinner without a drink.
Sometimes long waitingperiods at the bar for ordering drinks. If you are Spanish or speek Spanish, they help you so much sooner!
Pool and poolside very nice, but although they say no reserving beds in advance, you have to be downstairs with towels before 9am, otherwise you will have no sunbeds whole day.

Room Tip: swimmingpool rooms have morning sun, streetview rooms have afternoon sun (when good weather too hot...
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank zadinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 7 January 2015
Dear guest,

We would like to thank you for the time you spend giving your opinion on Tripadvisor and contribute with your comments to our continuous improvements in our establishment.

We are happy to see that you wrote about the good location of the Hotel and that you liked our rooms and cleaning.

Thanks to the suggestions and comments received from our guests we keep working on improving our buffet menus.

We would like to let our guests know that in July and August regular controls take place in the swimming pool areas to prevent the sun beds to be reserved. For next season we will have a wider area of relax surrounding the children’s swimming pool.

We wish to have the chance to have you again in our Hotel.

Yours faithfully,
Montse Vilella,
Directora Rosamar Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

Hotel is great for kids but very busy! Kids loved it!! Kids club staff great and hotel very clean! You pay for what you g"et really!
Food is of a good verity every night! Not much entertainment for English kids in the evening as all Spanish!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mattflynn221180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, Director General at Rosamar Garden Resort, responded to this review, 24 February 2015
Dear Guest,

Many thanks for taking the trouble to write your comment about our Hotel. Naturally opinions such as yours give us great satisfaction and help us to value the efforts of our team make to offer each of our guests a pleasant stay.

We hope to see you again soon at our hotel. Many thanks for your trust in us.

Kind Regards
Montse Vilella
Manageress of Rosamar Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosamar Garden Resort

Property: Rosamar Garden Resort
Address: Avda. Magnolia 24-30, 17310 Lloret de Mar, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Lloret de Mar
#5 Romantic Hotel in Lloret de Mar
#10 Luxury Hotel in Lloret de Mar
#11 Family Hotel in Lloret de Mar
Price Range (Based on Average Rates): £
Hotel Class:4 star — Rosamar Garden Resort 4*
Number of rooms: 355
Official Description (provided by the hotel):
The hotel is located just 200 m from Lloret's beach. It is ideal for holidays as a family or couple, where you can choose to stay in either a room or apartment. It has 3,000 square metres of gardens, 4 swimming pools, water slides and a sports area (with facilities for fitness, basketball, mini football, volleyball, bowls and mini golf). We also offer an entertainment service aimed at families. ... more   less 
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Also Known As:
Rosamar Garden Hotel Lloret De Mar
Hotel Rosamar Garden
Rosamar Garden Resort Lloret De Mar, Costa Brava, Spain

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