I had booked a standard queen room in September for one night in late December. At the time of the booking I was not given any information regarding choices of rooms and wrongly or rightly assumed from the photos that all rooms had a view. On arrival we were given the key and directed towards the back of the block closest to the street with me still thinking our room would be one of many looking out over the bay. Instead our room was on the ground floor looking out to the street where only less than 2 metres away pedestrians strolled by. Across the road we could view the local RSL Club. Both my husband and I on separate occasions enquired with the male and female managers about being moved to one of the rooms with a view and were told no rooms were available. During this time my husband went to use the bathroom in our unit while I was outside. I heard loud banging coming from unit where I found him locked in the bathroom. As he closed the bathroom door the handle came off in his hand, locking him in. We both agreed it could have been a serious situation if he'd been travelling alone and had left his mobile phone in the main room. We informed the managers who inspected the handle saying there was nothing they could do. They were unable to give us another room as they were booked out. I asked if everyone had checked in yet and was told no but they still could not move us to another room. By this time we were getting quite upset and when I mentioned that I would have thought that making a booking back in September surely would have given us priority I was told that the other rooms were of a higher rating and I hadn't asked for such a room. There was much to-ing and fro-ing and the male manager said if we didn't like it then we didn't have to stay - he would have no trouble selling our room that day! Thus we decided to leave telling them we were disgusted with the service. The female manager returned to the office where she slammed one door after another calling out - "this is for you!". We left in utter shock that people could be so unco-operative and arrogant.
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