We have been invited by some of our friends to join them in this resort that they have booked before. this happened on Friday 22nd of Dec and we gladly accepted their invitation to join them on Saturday. After 3 hours driving from Brisbane and at our arrival, a woman who later I find out is the business owner stood up in front of the resort entrance and said you can't go in because your booking is for a three bed unit and you already have 6 adults and two kids in there. This is against the law. Well, she was fair enough but none of us knew about this rule. I was standing there with my luggage in my hand waiting for a solution. In the mean time the friend of mine who made the booking was trying to explain to the owners (the woman and her partner) that we honestly weren't aware of this rule and we would like to discuss this matter. However, the owners kept going on about us being dishonest with them! Then after they cooled down their temper, I asked if there is any apartment available for that night. They offered a one bed unit. I said I would to see it before take it but they said it has exactly the same furniture and facilities as the unit. As soon as I paid for that unit, they closed down their office and left. However, when we moved in to the unit I immediately noticed the size of the TV which was a 21" flat screen TV only covering the free TV channels! Then I checked the other unit and I saw that one was a 48" flat screen TV with Foxtel! I went down to talk to them about but nobody was there, even when we were leaving I had to drop the key into a box because they didn't bother to open their office on Sunday!
Having said that, I should the the resort is almost new, with an amazing ocean view. Furniture was so so. Almost new but not a good quality materials. And if it happens that you generate rubbish and have to use the rubbish bins make sure you take your rubbish with yourself when you leave, because there is a $30 surcharge for not emptying the rubbish bins!
- Official Description (provided by the hotel):
- Rainbow Sea Resort offers absolute style and quality with breathtaking ocean, beach and Fraser Island views. Located on Rainbow Beach premier hillside, the apartments are centrally located only a short stroll to cafés, shops, children's playground and patrolled surf beach. Enjoy the splendor of Rainbow Beach while staying in luxurious surroundings.Rainbow Sea Resort features stunning 1, 2 and 3 bedroom holiday apartments, King, Executive Suites and Penthouse. Our luxury apartments, suites and penthouses are stylishly furnished with comfort and relaxation in mind. All apartments at Rainbow Sea Resort are large and roomy - making them perfect for short and long term holiday makers.Neighbouring Oceanview Executive Apartments are also available, offering stunning fitout and breathtaking views. Wet Edge Pool is heated year round for your enjoyment.Rainbow Beach has kilometres of unspoilt beaches, sparkling water and a small town friendliness that's rare to find. The exotic colours in the sand cliffs are as varied as the activities on offer. Visit the World Heritage listed Fraser Island for a day trip or let us plan a Fraser Escape for your enjoyment. ... more less
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