We arrived at the 'resort' and were directed towards providing credit card details for security. This is a common request at all hotels and we have never been penalised for only having visa debit cards before. She asked if I had even bothered reading the form before signing it, so I thought it best to check it again. This time I noticed a whole swagger of extra costs associated with the room should we not leave it in the same condition as we found it (rubbish taken out, dishes washed etc). This was not a concern but she was obviously concerned that she wouldn't be able to charge us should we choose to steal something (her suggestion was the microwave).
Finally we got the keys and proceeded to the room where we noticed signs indicating extra charges for not taking out our own rubbish, doing the dishes before leaving (even though you have to buy your own dishwashing liquid), using the second bathroom or hanging towels over the verandah.
Overall, the service was really quite rude and the extra charges to take out rubbish is quite ridiculous. This is certainly not a resort! There were no toiletries provided, face washers, tea/coffee or spare blankets. I would not recommend that any of my friends stay here and we certainly won't be next time we come to Rainbow Beach.
- Official Description (provided by the hotel):
- Rainbow Getaway Holiday Apartments at beautiful Rainbow Beach in Queensland, Australia is the ideal destination for your next holiday or weekend away.With Rainbow Beach Accommodation to suit both couples and families of all ages you can choose to relax in the luxury of our Mediterranean style solar heated pool, work out in the gymnasium, enjoy a BBQ in the garden, or simply....do nothing. Conveniently located to nearby shops, restaurants, local clubs and only 5 mins walk to the beach, you just won't find a better place for that much needed break. Take advantage of our accommodation facilities and come and explore the beautiful surrounds of Rainbow Beach. Hike through nearby cool rain forests, swim in freshwater lakes, marvel at the famous coloured sands and toboggan the spectacular Carlo Sandblow.Swim lazily in the crystal clear waters of patrolled swimming and surf beaches, drive along the pristine beach to Double Island Point, climb to the lighthouse and be rewarded with the spectacular panorama that awaits you. Hire a dingy or drop a line at Inskip point, and at the end of the day, unwind watching the sun set slowly over the Sandy Straights.The 29 1,2 and 3 bedroom apartments are fully self contained with all linen supplied. All rooms are supplied with DVD players, Free Wi-Fi, Free Foxtel multi channel Television and reverse cycle air conditioning. Conveniently situated in central Rainbow Beach with 4 star accommodation to suit both couples and families of all ages you can choose to relax in the luxury of our Mediterranean style solar heated pool, work out in the gymnasium, enjoy a BBQ in the garden, or simply....do nothing.Located to nearby shops, restaurants, local clubs and only 5 mins walk to patrolled beach, you just won't find a better place for that much needed break. ... more less
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