Arrived Sunday. Mattress spring on side wall of bed was broken, staff knew about it as someone had put a hole in material trying to fix it yet they still left it on the bed. Endured it for 2 nights of bad sleep before asking for a replacement.
Tuesday morning the TV went off - seems after all the warning about digital coming in, they weren't prepared and as it was analogue it went off. During day after seeing reception staff again, a serviceman came to fix the TV and I got free stations but not Foxtel.
He also happened to turn off the fridge. This wasn't found until the following morning when the freezer had melted. I agreed to complimentary drink vouchers for food loss but were given only 15 hours to use them.
Surely nothing else could go wrong but no I still had problems.
Now it was managements time of year to switch the hotel airconditioning to winter mode (now we couldn't control the temperature of the room that was set at approx. 24Deg C.) The receptionist came to our room at midnight and spent until 1am trying to fix it until I was told I would just have to open the windows. On enquiring at reception next day I was advised by maintenance man and reception staff that if cooler air is required I had to open the windows (with its associated road noise) and put air conditioner on fan only.
I can't believe a reasonably new hotel has airconditioning that can't be used winter and summer at whatever temperature the residents of each room want to set it at.
A real shame as the location, cleanliness, rooms and restaurant were excellent and the staff responded quickly to our dilemmas but not always with satisfactory outcomes.
- Official Description (provided by the hotel):
- Metro Hotel Ipswich International is located right in the heart of the Ipswich CBD. The Hotel's central location provides an excellent base for visitors to this beautiful city and is in close proximity to such local attractions as the Queensland Raceway, Willowbank Raceway and the Ipswich Turf Club. The Metro Hotel Ipswich International is also only 40km from the Brisbane CBD allowing easy travel to and from Brisbane City itself.We are a 4 1/2 star, seven storey property set overlooking one of the pristine parklands that Ipswich is proud to boast, offering 97 luxury Accommodation Rooms, consisting of One Bedroom Apartments, spa suites, Superior and Deluxe guest rooms, 7 first class Wedding & Conference Rooms and an unforgettable dining experience at Harvest Restaurant and Bar, open daily.Adjoining the main restaurant is a stylish lounge and bar, perfect for drinks after work, entertaining clients or pre-dinner drinks. Our Hotel features lift access to all floors from Reception and we also have several rooms with disabled access and facilities. ... more less
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