Firstly the good points, Lady Musgrave is a beautiful island and a jewel in Queenslands crown, the reef is abundant in marine life with little or no damage from anchored vessels. It's just a pity that Lady Musgrave Cruises have a monopoly because the owner John not only embarrasses his company but also Queensland Tourism in general. Having worked as a tour operator aboard and within Queensland I feel ashamed that this person represents what is meant to be good in Qld.
Having arrived early with my children for a trip (as instructed) we were met with John verbally abusing one of his staff (a man in his 50's) about a battery. Then appeared his next victim, another staff member Marie, who he embarrassed in front of a now waiting crowd. When I then dared to ask what time, approx, the boat was due back so my wife could pick us up I got a "whenever, 3, 4,
5 who knows" I asked him was he kidding, did he not have a schedule to which point an embarrassed staff member said around 5.
John, or honest John, ex car dealer as he kept telling us took us on the short transfer to the vessel and in that 5 min journey I've never heard so much garbage uttered by another man, even my kids were embarrassed for him.
After an hour sat waiting we were finally underway with John back to his snarling aggression with his staff, does he not realise this is visible to all? After the customary briefings by staff, who were all wearing co uniforms and attentive the boat left harbour. As expected in a moderate sea the sick bags were soon out amongst the guests and the staff did a great job of collecting these, however to have the owner, dressed like he'd come straight off Arthur Daly's car lot start laughing at the guests who were getting soaked out the back whilst been sick was not on. Guess what John, I didn't meet one who said they'd use you again! Do you know what customer service is?
The island tour was short but informative, lunch and tea were just about acceptable but as others have written nothing to write home about. I took my kids snorkelling and as a diving instructor I
was happy to do this but my concern is that there would be a briefing about snorkelling to the guests. This never happened, I asked john if we needed to let anyone know we were going in the water and he said "just get in". There is a life guard (which was also the boat skipper) but I saw plenty jump in who had obviously not snorkelled before-a recipe for disaster.
My advice John, a good leader is one that staff look up to, not one that staff apologise about their leaders behaviour which happened twice (one mentioned they loved their job despite the serious difficulties and barriers you presented) - you've got good staff, who don't need you screaming at them from the boat whilst they're are leading a glass bottom boat tour, why not try the radio? Leave them alone and stay in the back office and away from the guests and staff, we might even see your staff smile then. What a poor ad for Qld tourism you are, oh and by the way saying at the top of your voice "it's only the bloody Chinese" when referring to people being sick isn't acceptable as a serious tour operator!!!
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