We spent several days camping on Lady Musgrave Island and had a magnificent time in this absolutely stunning location. Unfortunately we did not enjoy our experience with the company, Lady Musgrave Cruises. The staff were rude, unhelpful, generally unfriendly and simply unable to communicate with their customers. We were charged a quite a high rate at $350 per person to be transported to the island (which is twice as much as the amount day trippers are charged, even though they make the same number of trips!), yet were unable to participate in most of the activities that day trippers partake in. When we arrived we were not briefed or told anything about when and how we would get our gear to the island, or how we could organise deliveries of ice/water once on the island (a service advertised by Lady Musgrave Cruises) and found that staff were rude and became irritated when we tried to find out about about these things (politely, I might add). Also be prepared to potentially wait for a couple of hours to be transported until staff have dealt with day trippers and they can find time to squeeze you in and take you to the island. We loaded all our gear on and off the boats ourselves - my partner and I are seasoned campers, divers and hikers and have no issue lugging heavy gear around, but what it's not clear to me what service we actually paid so much money to this company for? Just a boat ride to the island and to be treated as a nuisance? At least we faired better than a family staying on the island at the same time as us who lost a whole morning snorkelling in the beautiful lagoon while they waiting on the beach for three hours after the pick up time organised by LMC to get their gear onto the boat home, while no staff were ableor willing to tell them what time they would be taken across. The irony of this being that we were given a pretty hard time by the particulary unhelpful "island guide" for missing a boat to take us to a dive even though we arrived 10 minutes earlier than the organised time to meet them! The general attitude of the company seems to be "she'll be right", but if it's not alright (usually because of their failure to communicate to their customers) then it's the customers fault.
These guys are clearly just exercising the monopoly they have on the island. It's a ridiculous operation and a shame to see this beautiful location being exploited by such an unworthy operation. All we expected was a friendly helpful service to get us to this beautiful spot, no bells or whistles required. Do yourself a favor and see if you can find a reliable private charter to take you across to the island rather than use Lady Musgrave Tours. Lady Musgrave Island is still well worth the trip though!
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