First of all, the Firehouse Inn couldn't be more beautiful. The owner is a decorator and has spent a lot of money and time decorating the place. My room was huge with a huge closet that was once a vault and enormous bathroom. They have WiFi so it suits travelers.
Now for the bad...I got to Rutherfordton after 7 after a long flight, layover, etc., and even though I had a GPS and it took me directly to the address given, I saw no B&B so I drove around a couple of times and had to ask the only two people on main street (because they roll up the sidewalks at 5:00 pm) and finally went back to the original spot where I finally saw the red sign with red letters, which can only be seen if you get out of your car and look carefully). And did I mention it was raining? I still saw no B&B, only a commercial storefront but I finally saw a small sign on the glass door that said that the entrance to the B&B was around the corner. Okay, so I finally found it. Again, the sign around the corner was about 8 inches by 5 inches and hardly seen from the street on a rainy evening at dusk. I got out in the rain and the door was locked. I rang the bell and no one came. So I had to call the number on the door (what if my phone had been dead? Or what if I didn't have a cell phone?). I was told that there was an envelope in the mailbox with my name on it, a key and instructions. Couldn't they have told me this in the email with my confirmation?? I couldn't read the room number on the outside but, thankfully, it was typed on the inside letter. The next bad thing is that there are no restaurants open on Sunday night except Mi Pueblito so I could either have Mexican or Mexican but It was pretty good and by that time, I needed the Margarita . There is only one other restaurant that is open on Monday, Tues and Wed. So, you have two choices until Thursday when one other restaurant opens for the weekend. Breakfast was served at 8:30, which is really a little late for someone going on business but on Monday morning it was okay. For Tuesday, I needed to be there earlier so when I got back after dinner I tried to call someone so I could get breakfast earlier and no one answered! Okay, so I made my own breakfast since the kitchen is right there and open. I tried to make coffee in the Kierig but I couldn't get it to work. It was different from the one at my office. So after writing a note that it didn't work, I was told that the on/off button was in the back at the bottom and I as informed that others had problems with it as well. So, why not have a sign that gives directions for use??? On Wednesday morning, I had to go to work late again because I had to check out and nobody is there until 7:45 or 8:00. All in all, the room, kitchen and living room were great, the service was BAD. In Italy, the B&Bs are operated similarly but that is just how it is there. Here, when you think of a B&B, you think of having hosts present at least part of the time. And, if they aren't going to be there, let people know, give specific directions, leave instructions and don't leave your guests on the street in the rain!!
- Official Description (provided by the hotel):
- Located in historic downtown Rutherfordton, the 1925 City Hall and Firehouse has been entirely renovated, and now offers European elegance and urban atmosphere in a friendly, relaxed setting. We also offer beautiful indoor and outdoor meeting, wedding, party/event spaces! ... more less
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