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“Great hotel in the mountains”

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Hampton Inn & Suites Cashiers-Sapphire Valley
Ranked #1 of 2 Hotels in Sapphire
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 October 2013

My husband and I recently spent a few days in this hotel. The hotel appears to be new and is nicely decorated and very clean. Upon checking in, we found that we had been upgraded to a mountain view room. This was greatly appreciated, as our room was on the top floor and the view of the autumn foliage was beautiful. The windows actually open, which allows you to get some fresh mountain air if desired. We had a regular king room which was roomy and comfortable. All furnishings appeared new and showed no signs of wear. We enjoyed the coffee and cookies available in the lobby.

A few negatives: the bed was too soft for our taste, but we adjusted to it. The breakfast is typical Hampton Inn fare and frankly not very good. The lobby had a large fireplace with gas logs, but they were never lit even though it was unseasonably cold outside. Finally on our last day, we asked about it and one of the staff obligingly turned it on. And I understand that this was a peak travel season, but I must say that their rates seemed extremely high even with a AAA discount.

Overall I would recommend this hotel. They provide quality accommodations in this lovely area.

Room Tip: The upper floors on the front of the hotel provide the best view of the mountains.
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  • Stayed: October 2013, travelled as a couple
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Thank antiquelover611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 30 October 2013

I am glad to hear you found our hotel clean and nicely decorated. And having a view during leaf season is definately a treat. I am happy to hear that we were able to provide you with that surprise. We are continually working on updating our furniture and fixtures throughout the entire hotel. On your next visit you should see our new lighting package for the guest rooms. Thank you for taking the time to share your experiences. I value everyones opinion. We will not be able to improve if it is not like travellers like you that takes that time to express their thoughts. We look forward to your return visit.

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338 - 344 of 408 reviews

Reviewed 28 October 2013

Enjoyed a great stay with friends at Sapphire valley. Hiking in perfect fall weather - leaves changing. Staff very good. Breakfast - waffles, oatmeal with yogurt, cranberries and nuts, banana & juice, coffee -plenty enough to go hiking. No surprises.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank DarelPreble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 30 October 2013

I am pleased to hear that you enjoyed your recent stay with us at Hampton Inn & Suites-Cashiers/Sapphire. Fall is a beautiful time of year to enjoy Mother Natures handiwork. Thank you for sharing your experiences with others. We look forward to your next visit.

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Reviewed 24 October 2013

The Hampton Inn in Cashiers, NC is great. It's neat and clean with a very friendly staff. You are near to many natural beauties - lakes, mountains, water falls, and hiking trails. Restaurants are close, and a good super market is nearby. We always stay here.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 27 October 2013

Thank you for taking the time to post your comments about your recent stay with us at Hampton Inn & Suites. We strive to provide clean, comfortable surrounding as well as a friendly staff to provide helpful hints for you in explore our area. This area is abundant with hiking trails and waterfalls. Mother Nature has blessed us with 4 seasons of splendor. I am pleased to hear that you choose Hampton whenever you travel to our area. Again, thank you for taking the time to express your thoughts and we look forward to your return visit.

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Reviewed 22 October 2013 via mobile

We ended up here by mistake....I made an error when booking at another hotel....I was literally in tears when I arrived. We had looked forward to this vacation for months and it was nearly a disaster. Brenna was SO wonderful. ..sweet, accommodating, kind, thoughtful, kind. ...there aren't enough words to describe her and how helpful she is. Thanks to Brenna, our vacation has been perfect!!!!!!!

Stayed: October 2013, travelled as a couple
Thank IrishTwin5211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 27 October 2013

I am pleased to hear that a member of my staff saved your vacation. Brenna is definately a great asset to our team at Hampton. We strive to provide every guest a great stay everytime. I look forward to return visit to our hotel in the future. Thank you for taking the time to post your comments.

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Reviewed 22 October 2013

The overall service was good. HOwever, in the area of room/bathroom cleanliness they rated poorly During our 2 days stay, the bathroom was not cleaned at all. The towels were changed only and the bed was fixed but not sure about vaccuming the room. I know th bathroom was not vaccumed, sink and shower were not cleaned at all.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hampton
Thank Lamia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 27 October 2013

I am glad to hear that on your recent trip the overall service was good. It does disappointment me that you felt the housekeepers were not doing their jobs. Whenever we have stayover guests, housekeeping will go into the room to make the beds using existing sheets, replace any used towels and remove trash. If a guest is here for a week or longer we will provide a full cleaning of the room which would include changing the sheets/duvet cover, cleaning all areas of the rooms as well as vacuuming the floors. Thank you for taking the time to review our hotel. Unless guests let us know, we don't know if we are meeting or exceeding your expectations. It is only with feedback from guests that we can improve. I hope in the future you will try our hotel again while in the area.

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Reviewed 14 October 2013

This was a great Hotel... nice staff, clean, well maintained. Breakfast was great each day. We did not use the indoor pool but it looked amazing. This is a great location for waterfall hunting... the area has some beautiful waterfalls... Don't miss Whiteside Mountain...the hike is worth it!

Room Tip: All rooms are great
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  • Stayed: October 2013, travelled with family
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Thank cdonohoue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 15 October 2013

I am pleased to hear that you enjoyed your recent stay with us at Hampton Inn & Suites. We strive to provide a clean well maintained hotel. This area does have alot of waterfalls and hiking trails to explore. We have so many that you can return many times and still not see them all! Thank you for taking the time to share your experiences. We look forward to your next visit.

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Reviewed 7 October 2013

If you are looking to get away and enjoy the beauty of the N.C. Blue Ridge Mountains the place to stay is the Hampton Inn Cashiers,NC. It blends in to nature with the design of the building. The view is beautiful! If you want to relax this is the place to do so. The rocking chairs along the front of the hotel are the perfect spot to enjoy your morning coffee while gazing out at the scenery. The indoor pool is wonderful with windows all around so you can see the beauty that surrounds this establishment. The complimentary breakfast area was well planned and the food was good and hot. Great variety. The complimentary coffee is available 24 hrs and day and in the evening there were fresh baked cookies. The staff was very hospitable making you feel welcomed during our entire stay.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank MarionMarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 8 October 2013

I am happy to hear that your recent stay was most enjoyable. At Hampton we strive to provide clean rooms, comfortable surroundings and a friendly helpful staff. We are very fortunate to be in an area with such beauty. Thank you for taking the time to share your experience with other travellers. We hope to see you again soon.

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Additional Information about Hampton Inn & Suites Cashiers-Sapphire Valley

Address: 3245 US Highway 64 E, Sapphire, NC 28774-8692
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Jackson County > Sapphire
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sapphire
Price Range: £74 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Cashiers-Sapphire Valley 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
60 room, 100% Non-Smoking Hotel nestled in the mountains of Western North Carolina. Sorry, no pets allowed. Standard and Studio rooms available. Indoor pool/Jacuzzi, fitness center and business center. Hot breakfast included. Free Wi-Fi. Meeting space available. ... more   less 
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Also Known As:
Hampton Inn And Suites Cashiers-Sapphire Valley
Hampton Inn & Suites Cashiers-Sapphire Valley Hotel Sapphire
Hampton Inn Sapphire
Sapphire Hampton Inn

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