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“Anniversary trip made better!”
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 5 Hotels in Southport
Certificate of Excellence
Clayton
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Anniversary trip made better!”
Reviewed 22 April 2013

After a mixup on my part booking a room for our first anniversary trip the night attendent was able to get us a room for less than the normal rate for the first night. We stayed the entire weekend, and could not have been happier. The room was clean, and even though our view was the back of the hotel it did not bother us a bit. It was quiet the weekend we were there but the staff was excellent and very friendly. The continental breakfast could use a few more options but for the most part we are definately planning on coming back only this time with our family! Thanks to the Comfort Suites for getting us out of a bind and making our trip so much more enjoyable!

Room Tip: If you do not have kids traveling with you and would like a quiet area the third floor is the quiete...
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  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Flygirl1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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267 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Collinsville, Virginia
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 August 2012

This Comfort Suites allows pets. There was a dog barking in the room next to us, possibly because the owner left it alone in the room. The hotel attendant was quick to call the owners to advise them so they could keep it quiet for all guests. This was done prior to my husband advising the front desk attendant. It was quiet after 9pm. Some of the guests were bringing their dogs into the breakfast area, but hotel personnel quickly responded to these guests to remove the dog from the area. The room was clean, good size, comfortable and we enjoyed the light breakfast. The hotel personnel were very friendly. Overall, a good experience.

  • Stayed July 2012, travelled with family
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Helpful?
4 Thank Traveldiva24078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reston, Virginia
Level 6 Contributor
210 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 31 July 2012

We've been coming to the Southport area for years to pick up young family members to bring home for visits. We travel most of the day and then stay overnight, and then do the same thing two weeks later. We used to stay in Wilmington a lot on these trips because we could save a few bucks. However, similarly priced lodging in Wilmington is so inferior to the Comfort Suites in Southport that we now try to stay there whenever we can. I belong to the Military Officer's Association, and the hotel usually offers a military rate that is hard to beat. The rooms are clean, good sized, and comfortable. The staff has always been cheerful and friendly. The breakfast fare our last visit was pretty decent... eggs, sausage, pastry, cereal, fruit, etc. Our next stay is already booked.

  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank kenbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 July 2012

I stayed at Comfort Suites prior to this trip, but this one in Southport was quite disappointing. The room big, but filthy; the carpet could undergo some steam cleaning, and overall, the room was kind of tired.
The location is okay, depends on what is your destination point.

Continental breakfast was alright, but their coffee was a joke, some unknown brown substance.

  • Stayed July 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Olga216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Comfort Suites, responded to this review, 2 August 2012
While it is never easy to get less-than-complimentary feedback on a guest's experience at our hotel, we welcome all feedback as it can be used to better train our team and maintain our property’s favorable condition.

We have high standards for cleanliness and preventative maintenance of our guest rooms and the public areas of the hotel. Unfortunately, we seemed to have really missed the mark with your stay with us. We have shared your feedback with our housekeeping and maintenance staff. Our staff and management take all guest feedback very seriously and we will be reviewing our room inspection procedures to ensure that future guests do not encounter these types of concerns.

We have also shared your feedback regarding the coffee with our Breakfast staff and with our coffee vendor, so they can check the equipment to ensure that it is brewing correctly to ensure a great cup of coffee. We know how important that first cup of coffee is in the morning…and we want it to be a great one for our guests.

Most of our guests love our location, as we are just 3 ½ miles to Downtown Southport – which has great local shops and fantastic waterfront dining. We are also just a short drive to the beaches at Oak Island.

Again, we truly appreciate your honest feedback as this helps us to improve the experience for our future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2012

This place is Nothing Special been here going on three weeks, The Bath room was Filthy,The Carpet looked like someone Changed There Oil. I Notified the front desk immediately the front desk had it cleaned the next day.

It's a Suite with one Chair small fridge,microwave, Bed, 20" tv, desk. and thats basically it.

Haven't Seen any Bed Bugs Yet.

Room Tip: Have a Look Before you check in.
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  • Stayed June 2012, travelled on business
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Helpful?
2 Thank Avalable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Comfort Suites, responded to this review, 6 August 2012
All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We do our best to correct a guest’s concerns as soon as they are brought to our attention, in order to ensure guest satisfaction. Offering to move a guest to another room is always our first attempt to ensure that the guest is satisfied with their accommodations. However, we understood during your stay that offering to move you to another guest room was not a convenient option for you. So, as you mentioned we had our staff come in to re-clean the carpet for you. We are so sorry that we were not aware of your dissatisfaction with the bathroom, or we would have also offered to deep clean the bathroom again for you as well.

Most guests really love our oversized rooms with all of the comforts of home including a coffee maker, refrigerator, microwave, desk and free wireless internet access. Just to clarify your comment about the television – all of our guest rooms feature 32” inch flat screen televisions. Some of our room types do also include a sofabed in the room, which is great for relaxing or for extra guests - particularly children. Guests are welcome to ask about the features of each type of guest room when they call to book reservations. Room type features are also listed online on our website.

Thank you again for your feedback. We hope to welcome you back to the hotel again on your next visit to Southport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland Ohio
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 July 2012

I found this hotel comfortable and quiet. The staff was helpful and accommodating. The breakfast attendant was very kind. I have food allergies and she checked packaging to make sure I was not eating anything that would make me ill. This hotel is not near the ocean but several beaches and towns can easily be reached from this place. The housekeeping and maintenance staff were also very friendly and kind. My experience here was very good.

  • Stayed June 2012, travelled with family
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Helpful?
1 Thank eosmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthews, North Carolina
1 review
Reviewed 28 June 2012

I stayed at the Comfort Suites in Southport, NC on Monday night (June 25, 2012) and Tuesday night (June 26, 2012). At 12:30 AM on Monday night we had to change rooms because bed bugs were attacking me. We actually caught 3 of the bugs that were crawling in our bed. One of us called the front desk and reported the bed bug situation and they brought us the key to another room and let us move to another room. They did comp our room for the night. BEWARE !!!

  • Stayed June 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank NoSleep2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 4963 Southport Supply Rd SE, Southport, NC 28461-8742
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Southport
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Southport
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
This casual, all-suite hotel is 4 miles from the Oak Island Golf Club, and 5 miles from both the Bald Head Island Ferry and the Oak Island Pier. Airy suites come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges, and coffeemakers. Complimentary parking and hot breakfast are provided. Other amenities include a seasonal outdoor pool, an exercise room and a business center. Pets are allowed for a fee. ... more   less 
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Also Known As:
Comfort Hotel Southport
Comfort Suites Southport
Southport Comfort Suites

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