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“Simply great” 5 of 5 bubbles
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 5 Hotels in Southport
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Simply great”
5 of 5 bubbles Reviewed 31 March 2014

In town to visit family. Picked this location due to proximity to town and price. Was pleasantly surprised to find this property way above expectations. Staff was friendly, public areas clean and orderly. Room was well above expectations for 'chain'. Room truly clean. Everything needed was there and all worked perfectly. This is now a 'go to' location. Anyone looking for a hotel in a very popular area, Southport / Oak Island area of North Carolina, won't be disappointed in choosing Comfort Suites Southport.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Comfort Suites, responded to this review, 3 April 2014
Thank you for such an exceptional review; it is a great pleasure to know that you had an enjoyable stay with us at the Comfort Suites Southport! We want all our guests to have the best stay possible where everything exceeds their expectations and it is great to read that this was your experience. We truly appreciate being your new 'go to' location in Southport and your recommendation to other travelers!
We look forward to providing you with the same quality accommodations the next time your travels bring you to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
    130
    62
    22
    8
    8
See reviews for
71
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50
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Level Contributor
92 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

Stayed in Southport for 2 nights at the Comfort Suites which is convenient to area attractions and to major roads. The room was comfortable and included a seating alcove with coffee table and sofa. Complimentary breakfast offered a variety of items, both hot and cold. Staff was pleasant and helpful.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PTrish01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Comfort Suites, responded to this review, 20 December 2013
Thank you for taking the time to review your stay at our Comfort Suites Southport. We appreciate your feedback and have shared your comments with our staff. As you noted, our location is convenient to many of the area's local attractions as well as to major arteries. We hope that you will return for another visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clanton, Alabama
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

The staff at this location was one of the friendliest and most courteous group I have experienced! The room was exceptionally nice and the layout was very functional. We made the reservations at the last moment as a sidetrip before returning home, Southport is wonderfully picturesque and like a step back in time. Of course I realize our stay during the week was a lot less hectic than weekends and summer, but I would reccommend this location highly.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jayspin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Public Relations Manager at Comfort Suites, responded to this review, 18 December 2013
"A Cut Above" is a truly awesome way to begin a review. Thank you so much for taking the time to share your comments with us and with the TripAdvisor community. We love to hear when we have met and even exceeded the expectations of our guests. As you noted, Southport is "wonderfully picturesque" with so much to offer guests desiring a less commercial environment. We appreciate your recommendation to other guests and look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

Picked this hotel while on a whirlwind tour of college campuses with my son and our Labrador. Saw a couple of reviews where the pet owners were unhappy with their treatment by staff. Well, the staff were all very friendly and welcoming. Mike explained the pet policy to me in plain language. Basically it is that while they welcome you and your dog, please dont leave the poor thing alone in an unfamiliar room and expect the other guests to be okay with the howling and whining. Just my opinion, but that is nothing unfair, or unwelcoming. They try to keep all pets on the ground floor so that guests who do not travel with animals are not subjected to the allergens associated with pets. I appreciate that. Mike at check-in was great. The front desk and breakfast attendant in the morning were very nice.
Room was well appointed. Furnishings and fixtures all worked and were in decent shape. Bed was comfortable and pillows were more than plentiful. I was in a pet friendly room...there were absolutel no telltale signs. No pet odors or stains. Great job by housekeeping. I happen to be in the hotel business, so I appreciate a decent hotel. This was beyond decent. A very nice Comfort Suites hotel.

Room Tip: Ask to be upstairs if without pet.
See more room tips
  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Leo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Public Relations Manager at Comfort Suites, responded to this review, 18 December 2013
We so enjoyed reading your review on our Comfort Suites Southport. It is especially gratifying to hear a fellow hotelier so pleased with their stay! We are a "pet friendly" hotel and so appreciate when our pet owners are as accommodating and understanding as you are of the comfort of guests that are not traveling with pets. We do pride ourselves on extending "We Love Guests!" service as is our motto and in providing a clean hotel that is in great condition. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 13 September 2013 via mobile

southport is a nice, laid back place
to overnight... eat and drink on waterfront... the 2 waterhotels are a bit rundown
so we opted for comfort inn- 3.5 miles out...
nice, new... good service... rural setting... great pool... nice breakfast and good coffee

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bayoutraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Public Relations Manager at Comfort Suites, responded to this review, 18 December 2013
Thank you for your review. Southport is indeed a "nice, laid back" place to overnight. As you mentioned, opportunities for waterfront dining in addition to shopping, a less commercial beach area and local attractions make Southport a very nice stay. We are so pleased that you chose our hotel and appreciate your compliments to our service, rural setting, pool and complimentary breakfast. Please visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reston, Virginia
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 12 August 2013

We have stayed at this hotel several times and have been very happy every time... except this one. We made reservations well in advance of our travel, and I am a platinum level Choice Privileges member. We arrived shortly before 6:00 PM. And our room was not ready. The desk person said that 50 people checked out late, so that meant no rooms were immediately available. While we were waiting to be served, the same story was told to three other people wanting to check in. I thought Choice Privileges membership meant something.... apparently not here, anyway. And then, after we checked in, we were told the elevator wasn't working. Finally, the hotel was completely filled which resulted in no place to sit for breakfast. Every table was filled, both inside and out, and there was a waiting line for seating. We opted to eat someplace else on the road. Now the room itself was spacious and comfortable. And because I am retired military we got a great rate. But I will think twice before staying here again.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank kenbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Public Relations Manager at Comfort Suites, responded to this review, 18 December 2013
Thank you for taking the time to share your experience during your most recent visit. It is difficult to hear when a guest has a less than satisfactory stay and especially so when that guest is a returning guest and a Choice Privileges member as well. The date that you stayed with us was an unexpectedly challenging time in accommodating the late check out needs of such a large group and as your previous visits confirm, not the normal occurrence for us. Our staff strives to meet and exceed the expectations of each of our guests, every stay and we failed to do so for you. When it rains, it pours? Very bad timing with a full house for the elevator to suffer a mechanical glitch and that was resolved as quickly as possible. We do hope that you will reconsider staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 July 2013

This was our second stay at this hotel and was just for overnight. The staff was friendly and breakfast was good with many options. We will stay here again. Remember this is a Comfort Suite and the rooms are spacious.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LaneyLou72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Comfort Suites, responded to this review, 4 August 2013
Thanks so much for returning for a second stay with us. The best compliment that we can receive is that we make such a great impression on your first visit that you want to stay with us again! We are delighted to hear that our staff was friendly and you enjoyed our complimentary breakfast buffet. Thanks for the reminder for other guests about how spacious our suites are - there is definitely plenty of room to spread out and relax!

Thanks for taking the time to share your positive experience with others on TripAdvisor. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 4963 Southport Supply Rd SE, Southport, NC 28461-8742
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Southport
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Southport
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
This casual, all-suite hotel is 4 miles from the Oak Island Golf Club, and 5 miles from both the Bald Head Island Ferry and the Oak Island Pier. Airy suites come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges, and coffeemakers. Complimentary parking and hot breakfast are provided. Other amenities include a seasonal outdoor pool, an exercise room and a business center. Pets are allowed for a fee. ... more   less 
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Also Known As:
Comfort Hotel Southport
Comfort Suites Southport
Southport Comfort Suites

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