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“One Great Staff”

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Country Inn & Suites Fayetteville - Ft. Bragg
Ranked #2 of 6 Hotels in Spring Lake
Certificate of Excellence
Dayton, Ohio
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“One Great Staff”
Reviewed 8 July 2014

It is hard to begin. I had the pleasure of staying at this hotel twice this year and what a wonderful staff. Heather, Denise, Kagina, Kimberly at the front desk was just delightful to deal with. With a great attitude and warm and friendly smiles. Mr. Surati is the general manager and he was a delight to speak with and made a Platinum member feel welcome. Claudia was very helpful and a pleasure. Breakfast would not be complete if it had not been for Angela and Lameshia. What a great staff of people here at this hotel tell and Heather and Carol were very friendly. This hotel is a must staff if you are in the Ft. Bragg area and Fayetteville. This hotel has a new meaning to great customer service and I look forward to com back again.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Super T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 14 July 2014
Thank you for taking the time to write the review. I greatly appreciate the kind words towards the staff. They certainly work hard to ensure everyone enjoys their stay with us. We are truly dedicated to delivering exceptional service. I will be sure to share this with the team and we look forward to hosting you again in the future.
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174 reviews from our community

Traveller rating
    106
    31
    19
    9
    9
See reviews for
46
14
17
84
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Bardstown, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

This hotel offers a good value with only slightly smaller rooms at a cheaper rate than the hotel across the street. Ms Angela made breakfast the highlight of our stay with her personal attention to our needs along with beautifully presented breakfast items. Quality and service shine here.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank LLL-PBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 14 July 2014
I am happy to hear that you enjoyed your stay and were pleased with our staff. Our guests are very important to us and I am happy to hear you were provided with great service at breakfast. Thank you for your feedback and I certainly hope that we will be your hotel of choice when you visit our area again.
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Chicago, Illinois
1 review
Reviewed 3 July 2014

This hotel was ideally located for the location I was working at. The staff was always friendly and seemed to genuinely care about my customer experience. Every time I walked through the lobby I would see Kimberly vigorously cleaning something or making a customer smile, this type of dedication is what makes this a great place to stay.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firebolt1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 7 July 2014
Thank you very much for staying with us and taking your time to express your satisfaction during your stay while you were here in Spring Lake. I am honored for the kind words you have said about our staff. We hope to see you again.
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1 review
Reviewed 24 June 2014

I enjoyed my 8-day stay at this hotel very much. My room was clean, attractive and had all the amenities that I needed, especially the refrigerator and HBO. Hotel staff were friendly, caring, helpful, and competent at their jobs. The General Manager went out of his way to make guests feel at home; he even cooked us hot dogs and hamburgers on the outdoor grill for Happy Hour. The food at breakfast was plentiful, healthy, and very well received by guests. Onsite laundry was essential during my stay and worked out very well. I would not hesitate to recommend this property to anyone interested in visiting the Pinehurst area.

Room Tip: I was pleased with my non-smoking room not very far from the elevator.
See more room tips
Green Features: I did not ask that sheets and towels be washed every day but followed a routine more like my on laundry practices to save energy and water resources.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 30 June 2014
Thank you for taking your time to leave us a review on trip advisor. I am very happy to hear you had a nice time and such a good stay with us. We strive to provide the best customer service and making our guests feel special. We are proud of everyone who works here and how hard they work. We hope you choose to stay with us the next time you are in the Fayetteville/ Spring Lake area it would be an honor to serve you again. Again thanks for your comments we appreciate them all.
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San Francisco, California
Level 6 Contributor
203 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 23 June 2014

The area is absolutely gross, so this hotel was only good to have a sleepover and get out (asap)
They do good job trying to distinguish themselves from other HI Expresses. I thought mouthwash in the bathroom was a nice touch as well as jacuzzi tub and fake plant on the table, Coffee was actually very good at breakfast, they also offered nice ecofriendly paper plates instead of the usual styrofoam most HIE use. Breakfast itself was OK, a standard HIE offering. Breakfast room was clean and pleasant to eat in.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DIOGENES L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 30 June 2014
I truly appreciate you taking your time to post your experience on trip advisor. Sorry you did not like the area but our goal is to make all our guests feel welcomed and comfortable. Thank you for the kind words that you did leave about your stay and we hope you visit us again.
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Statesville, North Carolina
2 reviews
Reviewed 15 June 2014

We stayed here for a US Open golf trip. The staff was very accomodating and friendly. They went above and beyond to make sure our stay was special. For example, they came in earlier to get the hot breakfast ready for our early morning tee times on the weekend. They also offered breakfast in to go bags. The rooms were very clean. We had a great experience. I would definitely recommend this hotel to a friend and/or family member.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dale R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 23 June 2014
Thank you for your review about your experience at our property. We are glad we were able to accommodate you for your travels. We look forward to seeing you again and hope you choose us next time you are in our area.
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Chicago, Illinois
1 review
Reviewed 15 June 2014

clean and quiet. just what i needed. great staff. patty always had a smile and everyone seemed to know their jobs. will definitely stay again should the need arise. very impressed by the professionalism of the everyone i encountered. spot on

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIXSL103, Guest Relations Manager at Country Inn & Suites Fayetteville - Ft. Bragg, responded to this review, 23 June 2014
We strive to uphold the highest of standards and hope to meet and exceed you expectations. We are very happy to here about your recent experience and appreciate your business. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites Fayetteville - Ft. Bragg

Property: Country Inn & Suites Fayetteville - Ft. Bragg
Address: 103 Brook Ln, Spring Lake, NC 28390-3311
Phone Number:
Region: United States > North Carolina > Spring Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Spring Lake
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites Fayetteville - Ft. Bragg 3*
Number of rooms: 85
Official Description (provided by the hotel):
When traveling to Spring Lake/Fort Bragg/Fayetteville, NC you should choose the Country Inn & Suites - Spring Lake/Fort Bragg/Fayetteville, North Carolina for your accommodation needs- we'll make sure that you Stay Smart! Country Inn & Suites Spring Lake/Fort Bragg/Fayetteville offers premium executive suites for the business or leisure traveler.Banquet rooms are available for meetings and gatherings. We pride ourselves in offering the best customer service available in the area! We are located just north of Fort Bragg/Fayetteville in Spring Lake, and we are the closest hotel to Fort Bragg Military Base. Other local attractions include the Airborne Special Operations Museum, Crown Coliseum, Festival Park, Womack Army Hospital, Veterans Hospital, Cape Fear Valley Medical Center, Good Year Tire Plant, Downtown Fayetteville, and Cross Creek Mall. We are also conveniently located near three colleges to include Fayetteville State University, Methodist University, and Fayetteville Technical Community College. We are also located very near several Restaurants, golf courses, shopping areas and much more! When you are traveling to Fayetteville/Fort Bragg, whether for Government, Business, or Leisure, come and stay with Country Inn & Suites - Spring Lake, Fort Bragg, Fayetteville and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Spring Lake - Ft. Bragg Hotel Spring Lake
Holiday Inn Spring Lake
Spring Lake Holiday Inn

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