I just wanted to leave a little feedback about my experience today. I have been going to this KOA with my children for some time now as we live very close. I take the kids once a week, sometimes more and purchase a day pass for the pool. I have never had any problems until today when I was approached by the owner's wife twice. Let me say I had no idea who this woman was, have never seen her before in previous visits and she failed to tell me who she was when she approached me. The first incident was over a pool brush on a long pole that my daughter was using to get a toy for my son from the deep end of the pool as none of my party was able to retrieve it. The lady came up to me and began to tell me we weren't allowed to use the pool equipment, which I apologized multiple times for. She then began to question what we were doing and why and I calmly explained what was going on with the toy. She then told a young girl from her party to jump in and retrieve the toy. I thanked them and went about my way. Not even 3 minutes later the same lady (owner's wife) approached my children as they were swimming in my presence and began to ask them if any of them were 18 and just kept questioning them about their age until I told her I was over 18. At this point her behavior and the way she was speaking to me and my children had me very upset. Keep in mind I still had no idea who this woman was. I told my children to exit the pool and I proceeded inside to speak to Melanie inside the office. As I was waiting to speak with Melanie the lady came in and went behind the counter. The lady very rudely told Melanie that "she's here to talk to you about me", the lady then informed me that she is the owner's wife and Melanie said yes so you will need to speak with her. At that time I started to speak with the lady and apologized for the pole incident and she was very rude and short with me. I then told her that I was over 18 and in fact am 31 years old. Again she was very rude and short with me. I then told her that we have been coming up there every week this summer and she stated in a rude manner once again "well I'm always here and I've never seen you", turned her head and walked away. A couple hours later a few people from her party, including the girl she told to retrieve my son's toy came back to the pool. They made us feel very uncomfortable and later the owner (husband) stopped by to speak with the people and I could hear them speaking bad about us to him. At this point we left. I once again went inside the office and spoke with Melanie about the situation. This whole thing saddens me as I loved to go there with my kids and swim. I now feel as if this will no longer be the case. I felt very attacked by this lady and I feel that her behavior was uncalled for. As I told Melanie it's not the what it's the how. This lady, now known as Mrs. Brown could have handled this situation a whole lot better than she did. She needs a lesson or two in communication and customer service. I never one time raised my voice, got rude and used fowl language with any of the staff during this incident.