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Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate
Ranked #1 of 1 Hotels in Swansboro
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 July 2014

Everything was great. Customer service was outstanding! Not just one staff member, the complete staff from 1st, 2nd, to 3rd shift. The owner of this hotel is very lucky to have this group over seeing their business.

  • Stayed: July 2014
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Thank CJ00772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 20 July 2014

Thank you so much for the kind review. We are very fortunate to have the staff that we do. I couldn't have said it any better! Barry Eagle

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479 - 485 of 734 reviews

Reviewed 9 July 2014

The staff at this hotel is wonderful!. Our air conditioning went out on Sunday and Linda got my wife and me a beautiful suite. I stay at many Hilton properties over the year for business and this was by far the cleanest and most friendly. Thank you for bringing this level of professionalism to Swansboro!

  • Stayed: July 2014, travelled with family
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Thank sixgunkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 10 July 2014

Thank you for the kind review. So glad to read that you recognized Linda our GM. She is such a great manager and leader of our hotel. Also, thank you for the comment on our cleanliness and friendliness. We truly appreciate it. Barry Eagle

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Reviewed 9 July 2014

This was one of THE BEST hotels I've stayed in. The Staff (especially Sabrina) when ABOVE and BEYOND. The rooms were clean and quiet, and the breakfast, plus 5pm cookies, plus apples in the lobby were icing on the cake!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Becky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 10 July 2014

Thank you for taking time to review out hotel. I appreciate the kind comments on Sabrina. She is a fantastic associate and truly cares about our guests. We hope to see you again in the near future. Barry Eagle

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Reviewed 4 July 2014

We had a very nice and large room on the first floor. The hotel staff are friendly and helpful. The breakfast buffet was good, too. Our only complaint was that our room wasn't cleaned one of the three days we stayed. They said it was because we had a do not disturb sign on the door, but we took it off and left before noon. They certainly could have cleaned it in the afternoon. It is a very good hotel, however. Looked like the nicest hotel in the area.

Stayed: June 2014, travelled as a couple
1  Thank Haole84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 10 July 2014

Thank you for the kind review. I sincerely apologize that we missed your room after you took the do not disturb tag off your door. I have spoken to our management team and they are readjusting our current procedures to ensure this doesn't happen again. We appreciate the feedback and hope you will visit us again in the near future. Barry Eagle

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Reviewed 2 July 2014

My family and I just stayed for 2 nights at the Hampton Inn in Swansboro NC. The hotel was ok and we would stay there again, however, there were several areas which needed improvement. First, there was no lid on the toilet seat and the towels were stored on a shelf right above the toilet. The bathroom rug towel was folded on the back of the toilet. Since there is no lid on the toilet every time someone flushes the toilet all the nasty germs are sprayed on all the clean towels (gross). We stayed for 2 nights and the housekeeper never made our bed or removed the trash from our room. The pool area was in need of maintenance, tables and chairs needed to be replaced and the pool itself needed to be vacuumed. There was only 1 pool towel at the pool, so we had to share. Dante checked us in and he was great. Unfortunately, Dante was alone working in the hotel and when I needed extra pillows for the pull out sofa, he was not able to help. Dante said the pillows were located on the 4th floor and he was not able to leave the front desk. I understood and was not upset with him, but I felt that it was wrong to leave 1 person working at night in the entire hotel. Not only is this poor customer service but it puts the employees at risk. The hotel is close to Emerald Isle Beach which is absolutely beautiful, if this Hampton Inn stepped up and lived up to it's "Connie Award", this would be a perfect beach escape.

  • Stayed: July 2014, travelled with family
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Thank Kristina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 4 July 2014

Thank you for your review. I wanted to apologize that the hotel didn't meet your expectations. I was concerned to read your comment on the toilet lids. We have always had lids on all toilets so I'm not sure why yours was missing but have asked our management team to review with our maintenance team. I was disappointed to read that our pool wasn't properly cleaned and supplied with towels. I have addressed with our team and assure you that will not happen again. We will evaluate our pool furniture to determine if updates are needed as well. Thank you for the comments on Dante. We do our best to have two people working the desk for the majority of the day but we will review our scheduling needs to determine if we are meeting the guests needs. Again, thank you for the review. We definitely don't want to be known as average so we will use this review as a retraining tool to ensure we keep to our Connie Award standards. Barry Eagle

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Reviewed 1 July 2014

Just returned from a long weekend. The hotel was absolutely packed on arrival. Thought this would be an issue but other than a ton of people and tight parking it worked out ok. Room was nicely appointed and clean. Daily breakfast was good and the servers were very helpful and pleasant. Overall a very nice stay. Would go back.

Room Tip: On the first floor is a conference room they apparently rent out on weekends. If noise will bother y...
See more room tips
  • Stayed: June 2014, travelled as a couple
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1  Thank mad4nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 4 July 2014

Thank you for the kind review. So glad to read that you enjoyed your stay even during a sold out night. Also, thank you for the comments on the amenities and breakfast attendants. They do a great job. Barry Eagle

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Reviewed 23 June 2014

My family and I stayed one night while waiting for a new vacation rental unit to be obtained by the realtor. We were glad to have an affordable place to go. The beds were comfortable, the room was clean, and the hotel overall was very clean.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
1  Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate, responded to this reviewResponded 27 June 2014

Thank you so much for the kind review. Always glad to read comments on the cleanliness of the hotel. Hope you will choose our hotel again for a future visit. Barry Eagle

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Additional Information about Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate

Address: 215 Old Hammock Rd, Swansboro, NC 28584-9585
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Swansboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Swansboro
Price Range: £76 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Swansboro / near Camp Lejeune at Bear Creek Gate 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The Hampton Inn & Suites® Swansboro hotel is nestled in a historic North Carolina town on the banks of the White Oak River, which joins the intracoastal waterway and flows past the pristine beaches of Bear Island. Boasting quaint downtown charm, a small harbor and the lovely Hammocks Beach State Park (one of the most visited attractions in the state), you'll truly be in the middle of it all during your stay at our Swansboro, NC hotel. You can spend your days fishing, boating, camping and kayaking or just basking in the sun on the sandy beach. You'll also find plenty of golf, shopping, culture and amusement parks near our hotel in Swansboro. Travelers come from all over to enjoy the many exciting events, including the Arts by the Sea Festival, the Mullet Festival, Candlelight Shopping, the Christmas Flotilla, annual Oyster Roast, Blue Water Fishing Tournament, King Mackerel Tournament and the Speckled Trout Tournament… just to name a few! We're also a short drive to Jacksonville, where many of our finest Marines serve at Camp Lejeune.Visit the Hampton Inn & Suites Swansboro hotel and experience "The Friendly City By The Sea". ... more   less 
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Also Known As:
Hampton Inn And Suites Swansboro
Hampton Inn & Suites Swansboro Hotel Swansboro

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