I stayed here for several days on an emergency basis. I was not hopeful of getting a room during the week leading to July 4th, but the hotel seemed to have many rooms available. This may have been because the pool for this new hotel is not yet open. I understand that the plans are for an indoor salt water pool. My quoted rate of $79 was much less than the $107 rate I was quoted several months earlier for another family member, presumably due to the delayed pool opening.
As with other travelers, the front desk and breakfast staff could not have been friendlier or more helpful. The hot breakfast items change daily and include such things as egg and cheese omelets, sausage gravy and biscuits, French toast, chicken patties, link sausage and the thinnest bacon I have ever seen. The construction workers who frequent the hotel were very appreciative of the breakfast. However, the housekeeping staff needs some training. One day my room was not cleaned at all, and every day I had to ask for sufficient towels for the room. Other days there was lack of attention to details, e.g., tissue, sheets and coffee were not replaced. Some of the housekeeping staff was new, that may account for the omissions.
I expected décor that would acknowledge the mountain setting, but it was quite modern with colors that included lime green. The dining area is spacious but nonetheless can get crowded at peak hours. There is a patio off the dining area but I noticed only one table for those who want to brave the morning chill. I wish that the fitness center were open 24/7 since the front desk is always manned; the center closes at 10 p.m. It is nice to have two fast computers available off the lobby, with a printer. Please note that there is no entry to the lobby from the stairwell.
Going upstairs, as someone else noted the one elevator is VERY slow. The rooms have microwaves and fridges, set in a cabinet with two small drawers. Other than the closet, that is the only storage. The fridge does not have a freezer, and the microwave is located so low that one has to squat to use it. I like that the beds hold both soft and firm pillows, for the traveler's choice.
The hotel is well located off the main highway to Western Carolina University. There is a Walmart across the street and several restaurants are convenient. Despite the noted deficiencies I will be staying here again if I have need of a hotel, because the hotel is a standout for the choices in the area.
- Official Description (provided by the hotel):
- We are Sylva, North Carolina's premiere hotel. We are nestled in the heart of the Great Smoky Mountains and offer classic southern charm combined with modern feel. We are the closest hotel to Western Carolina University. And just walking distance from a plethora of dinning options. Our award winning staff are here to exceed your expectations with world class hospitality. We look forward to having you stay with us here at The Comfort Inn of Sylva. ... more less
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