Raft yesterday, 9 AUG14, with a group from Ga. We had a great time. I have been on the Nantahala several times as I am a whitewater kayaker and certified White-Water Rescue Technician. Yesterday I was looking for a great opportunity to give my 8-year-old daughter a safe and fun first-river experience so she may join me further down the road. (While I am a good kayaker, river-reader, and safety trained, I acknowledged my rafting inexperience). I expected to have guides that are not only safe and informative, but act with a decorum of respect for the other employed guides from this organization. I expect guides to communicate their knowledge and experience in a manner that is productive and done in a way that does not scare or intimidate the other guest with little to no river experience. Yesterday I was taken back when Beth decided to ridicule and chastise her fellow guide in such a large audience of 3+ boats. Then she continued to tell everyone how dangerous the 'FALLS' is, and done it in a way to scare the young children and inexperienced adults in the group. Seriously, while the water needs to be respected, communication of instructions, recommendations, and reminder of water hazards needs to be done in a way that it does not intimidate and scare the crap out of the kids. I spent the next several minutes consoling two scared kids and assured them we would get them down the river safely. I was able to get them over the fears that was inappropriately communicated to them by an angry Staff Member... If that was not enough, when we got off the River, Beth spoke to the other guest of the party inappropriately. Beth continued to 'Bark' at them and treats them like privates in Basic Training. (I know the difference of talking to a Basic Trainee and a Soldier, as I spent 20 years as an Army Officer...)
If you’re that unhappy with your job, your co-workers, or life then find another occupation.
I was extremely disappointed that when our Guide was attempting to conduct his Safety Briefing at the Carolina Outfitters before boarding the bus, several employees kept attempting to cut short the briefing to move the buses to the river. Under No Circumstances should another employee interrupt or attempt to cut short a Safety Briefing, which was Extremely Unprofessional and will not be tolerated.
I will say that I was extremely happy with the Guide assigned to our group (I believe his name was Rob). He was very informative, professional, and kept the group experience fun while safe.
I was disappointed that Carolina Outfitters did not have enough guides to put 1 in each boat when some boats had not experienced rafters.
The Staff the run the photography, the quality of the pictures and the speed and pricing of getting the river photos was outstanding...
This was my first experience with Carolina Outfitters. Previously I have used guides and Instruction Service from the NOC. I promise going forward I will remain at the NOC regardless of any group activity suggesting otherwise. I will not put my daughter or friends lives in the hands of an organization that does not respect basic Safety Briefings, Professional decorum with their fellow Staff, 'Barks' at their customers, and cannot communicate to their customers in a manner that is productive without scaring the kids.
I expect Carolina Outfitters may delete this posting... I would hope they would not. If you want more direct feedback, Message Me on Facebook with your phone number or email, and I will give you more information...
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