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“Unbelievably poor service”

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Residence Inn Wilmington Landfall
Ranked #21 of 44 Hotels in Wilmington
Charlotte, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Unbelievably poor service”
Reviewed 24 July 2006

I'm a Platinum member, and this hotel would not let me use a Category Four Marriott Rewards Certificate for one of my two nights I tried to book. The reason given, after being put on hold three times was that they could not process the certificate for a one bedroom, only a studio, and they had no studios available for the dates I needed, but they had one bedrooms available. Uh, Wrong. The certificate clearly states studio or one bedroom at a Residence Inn or TownPlace Suites. To top it off, the price difference was a whopping $5. Clearly a management issue - Platinum membership carried no weight at this hotel.

  • Stayed July 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
Helpful?
1 Thank deedub77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
swansboro, north carolina
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 October 2005

Based on some of the past postings, I thought I was staying at an above average hotel. WRONG---had I checked all the info when I was making my reservations, I would have noticed somewhere in the hotel description that this was a pet friendly hotel. I love dogs, but not yapping at 7am for thirty minutes straight while the guest in that room where enjoying a yummy hot breakfast. The breakfast is good and the some of the front desk staff where pleasant. As far a cleanliness, when I got in the shower, it smelled of urine (come on people, quit peein in the showers-you know who you are). And there was mildew on the shower walls and around the hand rail in the shower. The closet door track was full of gunk and when I opened the window to let fresh air in the next morning, the window sills where filthy. The hotel is in a good location as far as good places to eat and Wrightsville Beach. Lots and Lots of shopping in the area. Just make sure you specify you want the room away from the pets and take clorox to clean the showers.-Have a nice Trip, Wilmington is a beautiful city...

Helpful?
4 Thank sethis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hickory, NC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2005

Scheduled a last minute trip to Wilmington, NC where we use to live some 18 years ago. Wow, has the place ever changed! Decided not to stay on the beach at Wrightsville, really too $$$. Residence Inn at Landfall was perfect actually, and did not detract from our stay in the least. We were close enough to restaurants and shopping and could get around town easily. It only took us 5-10 minutes to get to the beach, depending on traffic. We left for the beach early each morning before 10 am. Best to arrive early to find good public beach access parking. The hotel had a great complimentary breakfast each morning, just short of made-to-order, staff was friendly and quick to take care of any and all customer needs. The hotel was clean and well kept. Can't say enough about the accomodations or staff. Free wireless internet access was a plus, especially with a 15 year old needing to keep up with friends back home. We had a studio unit which had a full refrigerator, dishwasher, two-burner stove etc. Didn't use any of that, but it was nice and spacious and a small family of 3 or 4 (with a true one bedroom) could easily stay there a week and eat in from time to time to save $$. We'll surely consider returning for another stay at the Residence Inn Landfall in Wilmington.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank cgbeeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 22 May 2005

I stayed at the Landfall Inn on April 15th thru the 17th for my birthday and this was by far the best hotel that I have ever been to. It was clean, the management was more than helpful, and the rooms were very spacious. I would recommend this hotel to anyone that is looking for a great hotel to stay in.

Stayed April 2005
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 April 2005

I very much enjoyed my stay at the Residence Inn. The staff was friendly and helpful. I was accidentally placed in a smoking room, and they found a new nonsmoking one for me right away.
During the week there are complimentary happy hour snacks and drinks. If you need groceries they will even do the shopping for you!
The room was clean, very spacious, and relaxing. I would definitely stay here again!

  • Stayed April 2005, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Wilmington Landfall

Property: Residence Inn Wilmington Landfall
Address: 1200 Culbreth Dr, Wilmington, NC 28405-3638
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Wilmington Landfall 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Wilmington Landfall Hotel Wilmington
Wilmington Residence Inn

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