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“Could have been better”

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Holiday Inn Express & Suites Wilmington - University Center
Ranked #23 of 44 Hotels in Wilmington
Frederick, Maryland
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Could have been better”
Reviewed 13 May 2014

While this hotel has been renovated (and the staff is friendly), the renovations can't cover up the fact that the hotel is not properly maintained/cleaned. When we checked in we noticed that there was debri (candy wrappers, paper, food...) on the floor in the hallways. The carpet in the elevator was disgustingly dirty, there were strands of hair in the beds, there was what appeared to be a kidney bean behind the toilet, the toilet itself was dirty, the shower appeared to have just been wiped down (NOT cleaned), the wand to close the curtains in the bedroom area was broken...I could go on.

Not a great choice for those who like clean hotels.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2travel_allover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 16 May 2014
Greetings,

First and foremost I would like to apologize for the state of your room. I have reviewed your comments with our housekeeping staff and the will use it as an opportunity to improve. I can assure you that we take great pride in the fact that we have a 100% sanitation score for both our breakfast area and our guest rooms.

Steve
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277 reviews from our community

Traveller rating
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    74
    43
    19
    6
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105
55
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53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Charleston, South Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 May 2014

The location is convenient to Wilmington's business district and also Wrightsville Beach. Room was well-priced for our April stay, and was spacious, comfortable and clean. Bathroom large and spotless, plenty of clean towels. Maid service excellent and friendly, too. But the bomb-diggity was the complimentary breakfast. HOLY COW. Fresh-made pancakes, yogurt, bagels, muffins, bacon, English muffins, cereal, oatmeal, sausage, biscuits, gravy, scrambled eggs, juices, milk, coffee... I LOVE THIS PLACE!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrsmith43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 8 May 2014
Thanks for taking the time to review our property. I must confess I love the Breakfast too. Please come see us again soon.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest City, North Carolina
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 April 2014 via mobile

Stayed several days at the Holiday Inn Express and found it to be excellent. The staff was friendly and helpful. The rooms were clean and fresh. The breakfast was excellent. If you have business in Wilmington, or want to get away to one of the beaches, this is a great place to stay. We were impressed!

Stayed April 2014, travelled with family
Helpful?
1 Thank Wahoo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 29 April 2014
Thank you for taking the time to fill out a review.... We are so pleased that you and your family enjoyed your stay. Looking forward to your next visit.

Steve
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Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 April 2014 via mobile

This was a family with friends "research trip". We are new to North Carolina, so going and explore the beach before the summer was a must. The hotel is very clean and updated. The breakfast was super good even though we had a power outage for 3 hours due to an accident in the area the personnel was very accommodating and had something available all the time. Once the power was restored at 9am approx the warm plates were available fast.

Stayed April 2014
Helpful?
2 Thank Ortiz-fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 8 April 2014
Thank you for your kind words, we take hospitality seriously and we are pleased when guests like you notice. We are looking forward to having you again soon.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 March 2014

This is a great hotel! The staff is welcoming and very helpful and useful during check-in/out. The rooms were super quiet as well. Great working space and sitting space without being too huge. There are restaurants nearby. Getting into the parking lot can be interesting once you go venture out but it's a great place to stay.

Room Tip: Rooms ending in _18 are just close enough to the elevator without hearing the actual elevator.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyberdiva1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 26 March 2014
Greetings,

Thanks for taking the time to complete a survey. We love taking care of our guests and we are pleased when it shows.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stow, Massachusetts
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2014

We stayed in 6 different hotels over 7 nights on our trip. By far, this was the nicest one - not even close. The staff was friendly and helpful at every turn. The room was large and comfortable and immaculate. The breakfast was awesome! They had scrambled eggs, bacon, biscuits, addictively sinful moist and delicious cinnamon rolls and a great selection of yoghurts and breads. The seating area was roomy and modern too.
The area that the hotel was in is very convenient to lots of things. We were visiting UNC Wilmington and it was less than 5 minutes away but downtown was also just 15 minutes.
The beds were also larger than most and comfortable and had the best pillows!
We highly recommend this hotel as a great value!!!

Room Tip: We were on the 5th floor and we liked that. They have two elevators and luggage carts so it was per...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HamFam66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 25 February 2014
Greetings,

I have shared your comments with our staff and wish to thank you for your positive view of our hotel. We believe that it takes great people to take care of great guests. Looking forward to serving you again in the future.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
155 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 8 February 2014

My sister, brother-in-law and I stayed at the Holiday Inn Express & Suites Wilmington - University Center on our way down to Florida for vacation. We left Maryland ahead of dire predictions for bad weather and drove down to Wilmington as fast as we could. The weather did, indeed, catch up with us. We were able to meet with a friend for a quick dinner, and then the entire city was iced in.

We were expecting to leave the next morning to continue our journey, but the roads were completely impassible. We were able to stay an extra night and continue on -- very gingerly on icy roads -- the following day. The front desk staff, and all the employees we encountered, were helpful and cheerful, making a stressful time for us bearable.

If you have to be stuck in a hotel, this is a good one to be stuck in! We found our rooms to be large and clean. The beds were very comfortable. I was afraid that I would be unhappy with the location of my room across from the elevator and ice/vending machines, but it was really very quiet, in spite of the fact that the hotel was fairly full the first evening. The staff in the breakfast room had braved the weather to come in at 5 AM and get the breakfast ready. It was typical HIE fare, but there was plenty to eat. They were there the next morning as well, and it didn't seem that anything was lacking at all. On top of that, they were extremely pleasant. It couldn't have been easy for them (or anyone on the staff) to have to travel to work on time in those icy conditions.

We were able to walk next door to Walmart to pick up a game, which we played that afternoon in the breakfast room. Warm cookies and fresh coffee were a pleasant addition. We also were able to get to the Cracker Barrel just down the road for a late lunch. They were closing at 5 PM because any ice that had melted during the day would turn into a skating rink as the temperature went down. (And, yes, it did.) There was also a Carrabba's, I believe, next to Cracker Barrel, but they weren't open either day.

Thank you to the staff at HIE for making our extended stay pleasant. I would definitely stop here again if I come to the area.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnaSoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Holiday Inn Express & Suites Wilmington - University Center, responded to this review, 25 February 2014
Greetings,

Thank you for your kind words. We work very hard to make a difference in everyones stay. People are our greatest asset, both the guests and employees.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Wilmington - University Center

Property: Holiday Inn Express & Suites Wilmington - University Center
Address: 160 Van Campen Blvd, Wilmington, NC 28403-1621
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Wilmington
#17 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Wilmington - University Center 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
The Holiday Inn Express(R) & Suites Wilmington - University Center offers an ideal location in mid-town Wilmington. Our hotel is less than one mile from the campus of UNC-W. We have great amenities, such as an outdoor pool, complimentary Wi-Fi access and hot breakfast. Corporate guests soon find out why we're one of the best hotels in Wilmington, NC for business travelers, as we offer business work stations with printing capabilities, as well as access to copy and fax services. We have more than 1,600 sq ft of flexible meeting space that will handle groups of up to 80 people. In addition, companies such as General Electric, Corning, Verizon Wireless and PPD are all close to our location. Our hotel is a great place for leisure travelers, too! We're close to the USS North Carolina Battleship and Children's Museum of Wilmington. Families can visit the Cape Fear Museum or explore historic downtown. We're also near Mayfaire Town Center, and some of North Carolina's most beautiful beaches are just seven miles away. While you stay with us, our staff will make sure that you enjoy every aspect of your stay. We serve a complimentary hot breakfast every morning, featuring our signature cinnamon rolls and more. Reserve a room with us today, and you'll see why our guests return year after year. ... more   less 
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Wilmington
Holiday Inn Express Wilmington
Holiday Inn Wilmington
Wilmington Holiday Inn

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