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“Review of Landfall Hampton Inn at Wilmington, NC”

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Hampton Inn & Suites Wilmington/Wrightsville Beach
Ranked #9 of 44 Hotels in Wilmington
Certificate of Excellence
Hickory, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Review of Landfall Hampton Inn at Wilmington, NC”
Reviewed 21 November 2013

Overall the hotel was good. Our room needed an additional lamp to brighten the room up. The counter tops in the bathroom were formica--have stayed in nicer Hampton Inns with granite. The breakfast just needed more attention from the staff.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 24 November 2013
Thank you so much for filling out a survey about your recent stay here at our property. I am sorry that the light in your room seemed to be more on the dark side, we apologize for the inconvenience that might have caused you during your stay. Please, next time let us know if we can bring you another lamp or check the fixtures to make sure they are up to par. We will be doing a renovation on all of our suites starting this Winter that will be completed by the New Year. We invite you to come back and experience the upgraded kitchens and bathrooms that will be featured in our suites. Our breakfast selection will also be going through an over haul over the next month with healthier options for our guests. I will pass along to my breakfast staff your comments and will retrain them as needed. Thank you so much again for the feedback about your past stay, I believe the only way to improve our overall guest experience is to know exactly what our guest's expectations are and to surpass them. Thank you!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Monroe, United States
1 review
Reviewed 17 November 2013

This hotel is in an excellent area. It is walking distance to shopping, restaurants and grocery stores. The hotel is in a historic building that has been very nicely restored and is very well maintained. This is was the 2nd or 3rd time that I have stayed at this hotel and as with each stay the hotel was clean and the beds were comfortable resulting in a good nights rest. The hotel is in the same building as the Port City Chop House and excellent steak house comparable to Morton's or Ruth's Chris. I would stay here again with out hesitation and would recommend the hotel to my friends.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 24 November 2013
Thank you so much for the wonderful review of our property! We feel as though our hotel is truly unique to the surrounding areas of Wrightsville Beach as well as Downtown Wilmington. Port City Chop House is a wonderful place to dine in the area and we are so lucky to be located right next door! I do not know if you are aware, but we also have the option to order room service from Port City Chop House! I feel as though this is such a great amenity to offer to our guests! We are so happy that you have chosen our property the past few times you have been in the Wilmington area. We look forward to seeing you next time, and thank you again for your kind words!
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A TripAdvisor Member
Reviewed 12 November 2013

Air condition was nosy, the bed uncomfortable. the room didn't look fresh. We had to move to another room which was satisfactory. In the past, we always had good experience with Hampton. We are hoping that was only one bad apple in the bunch.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 16 November 2013
Thank you for taking the time to fill out a survey about your recent stay at our property. I am so sorry to hear that we did not meet your expectations during your stay. If you could please email me you room number so that I may properly identify the noisy AC unit and communicate the issue to my maintenance department, that would be most helpful in resolving this issue. We hope that we have not turned you away from our property, and hope that you will return to give us another chance at exceeding your expectations. This winter we will be going through a renovation of all of our suites to better accommodate our guests. We hope that you will stay with us sometime after the New Year to experience our suite upgrades. Thank you again for your feedback, we look forward to seeing you in the future!
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Huron, United States
2 reviews
Reviewed 11 November 2013

I have stayed at this Hampton many times, it is in a great location with many local places to go just minutes away. I even discovered a new place for dinner just across the street. I highly recommend this establishment you will not be disappointed.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 16 November 2013
Wow! Thank you so much for the kind words about our property! One great characteristic about our location is the wide range of available shops & restaurants conveniently located right across the street. I am so happy to hear that you found a new restaurant to dine at here in Wilmington, there are so many great options for some many different types of food! Thank you again for such a wonderful review, we hope to see you again in the future!
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Indianapolis, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 9 November 2013

Out of all the options in Wilmington this would not be my choice. Hampton's are usually top notch and the value it great, however this property falls a little short of the standard. Smelly room and dated. Internet access in and out.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Chad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 16 November 2013
I am so sorry that you experienced difficulty with the internet connection during your stay here at our property. We will take the proper steps to communicate to our internet provider in the assurance that the connectivity level is up to par. If you choose our property for future stays, please let us know if you have any issues with your room during your stay. We would much rather prefer to identify the problem and fix it in order to improve our guests overall experience at our hotel. We invite you to come back in the Spring of 2014 to experience the upgrades that will occur in all of our suites. Please let us know if we can be of any further assistance, we truly value all of our guests' opinions. The only way to improve is to keep moving forward, and that is where our guests' opinions matter the most. Thank you so much for your time, and we hope to see you in the future!
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Cornelius, United States
1 review
Reviewed 7 November 2013

Always a great place to stay. Location is the best in Wilmington. We've stayed here many time over the last ten years and it is always consistent. Close to Wrightsville Beach and an easy drive to the Wilmington downtown river front or AirPort. Great restaurants close by...

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Charles O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 16 November 2013
Thank you so much for your kind words about our hotel! We appreciate the feedback as we always try to exceed every guests expectations. It is a true joy to hear that we have been a part of your visits to the Wilmington area over the past ten years, I can't honestly say that I know of any other guest that has been a part of our Hampton Family for that long! We truly appreciate your loyalty and hope that we continue to be able to host you and your family for many years to come! Thank you so much, take care!
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Cary, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2013

Fire alarm went off in the middle of the night for a major water leak, spent an hour outside on a chilly night until fire crews decided it was a non-emergency, staff is lame, breakfast is so terrible that only the boxed cereal is worthy of eating, mildew smell throughout the downstairs, elevator not convenient to many rooms on other end of hotel,etc.. The only good thing was the courtyard but you better like cats because they're all over the place. Overall, just not a good experience at all, and I won't be going back. Try the Holiday Inn Resort Wrightsville Beach. It's a bit farther but it's beach front, many amenities and well worth the extra money. That's where I'm staying next time.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha P, Sales Coordinator & Front Desk Supervisor at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, 13 November 2013
I am so sorry to hear that your experience was not up to par. Unfortunately, our property did suffer a major water leak during your stay, and we apologize for the inconvenience it caused for you. Over the next month our complimentary Hot Breakfast will soon feature fresh cut fruit (strawberries, blue berries, cantaloupe, pineapple, mango, etc), different varieties of muffins, healthier whole grain & low carbohydrate options, and many other new products to offer to our guests. This has been a project that Hampton has been working on to better the complimentary Hot Breakfast experience for all of our guests. I hope that you soon return to our property to try our new offerings, I think you will find a great improvement with them as I have! Along with our property so conveniently located near Wrightsville beach, we also have the Summer's Rest walking trail behind our property it is surrounded by a heavily wooded area. Unfortunately, we have had a litter of kittens that have been dropped in that area. We have been working with a local organization here in Wilmington that has been very helpful in the process of getting the cats fixed and given all necessary shots. I do apologize for the presence of the cats during your stay, we have been able to have some adopted out and are trying to find the remaining cats good homes. I hope that you consider staying with us another time in the effort to change your opinion on our hotel, we do value your opinion as a guest and will take all suggestions you mentioned into consideration. Thank you so much, we hope to see you on your next visit to the Wilmington area!
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Additional Information about Hampton Inn & Suites Wilmington/Wrightsville Beach

Property: Hampton Inn & Suites Wilmington/Wrightsville Beach
Address: 1989 Eastwood Rd, Wilmington, NC 28403-7214
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Wilmington
#9 Business Hotel in Wilmington
#11 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Wilmington/Wrightsville Beach 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Close to the beach without the beach prices! Located 1.3 miles to Wrightsville Beach and adjacent to Summer Rest Trail if you would like to take a relaxing walk/run down to the Intracoastal Waterway.Here at the Hampton Inn & Suites Wilmington/Wrightsville Beach-Landfall Park, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. In addition to our outstanding service, the Wilmington Hampton Inn & Suites offers a full service bar, guestrooms with LCD flat screen TV's, connecting rooms, cribs upon request, hair dryers, and irons. Laundry/valet services, guest Laundromat, fitness facility, and a large outdoor pool with gazebo bar are only a few of the amenities offered. ... more   less 
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Also Known As:
Hampton Inn & Suites Wilmington/Wrightsville Beach Hotel Wilmington
Hampton Inn And Suites Wilmington/Wrightsville Beach
Hampton Inn Hotel Wilmington
Hampton Inn Wilmington
Wilmington Hampton Inn

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