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Best Western Plus Wilmington/Wrightsville Beach
Ranked #11 of 45 Hotels in Wilmington
Certificate of Excellence
Reviewed 21 July 2014

My wife and I stayed at this location for our wedding anniversary and after checking in we got to our room and it stunk like cigarette smoke, we asked non smoking room. After the punch of the smell, I checked the beds and found bedbugs in both beds. They gave us another room that was cleaner but we found bugs again. The stuff apologize for it and they told me it was spider beattles. we took pictures of the bugs and compare them to the spider beattles and they are totally different. Will not book again here.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Franklin Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 24 July 2014

Dear Franklin Q,

Thank you reviewing our hotel. We take our cleanliness very seriously and apologize for any inconvenience; though after investigation none of our rooms contain "bedbugs," issues with some insects may occur seasonally and we will use your feedback to continually monitor and ensure we provide clean, comfortable accommodations for all of our guests. If you'd like to discuss anything further, please reach out to me at the number below. Thanks again for your comments and we hope you'll allow us another opportunity in the future to give you a clean, comfortable stay.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161

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391 - 397 of 534 reviews

Reviewed 21 July 2014

This was a good hotel. It was clean and quiet. Everyone working at the hotel was very friendly from the front desk to housekeeping. We never heard anyone else at night. Small, but clean pool. Good breakfast selection. The lady managing breakfast did great and was very friendly. Workout room was nice.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Mom2three850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 22 July 2014

Dear Mom2three850,

Thanks for reviewing our Best Western Plus. I'm happy to hear you had a comfortable, quiet stay and found all of our staff very friendly! We are grateful for your 5-star ratings and look forward to seeing you the next time you're in Wilmington. Thank you again for your comments!

David Amick
eCommerce Manager
Daly Seven, Inc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Have enjoyed staying here for years and will continue to do so. Not far from Wrightsville Beach and plenty of good places to eat nearby. Room was very comfortable and clean towels were always available at the pool area.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 21 July 2014

Dear Tim G,

Thanks for your review and loyalty to our hotel! We're glad you had a clean, comfortable stay and that our location was excellent for you to get to the beach and around the area. Thank you again for your praise and high ratings and we can't wait for your next stay!

David Amick
eCommerce Manager
Daly Seven, Inc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014 via mobile

Stayed here while visiting a friend and found the location really perfect for driving or walking to most of the main stores, restaurants and attractions. We have two young kids and are usually more budget conscience, and this place fit perfectly. The pool was great and so was the breakfast, something for everyone on the menu. The staff was polite and eager to help. Overall a very good experience.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank kernmyea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 17 July 2014

Dear kernmyea,

Thanks for reviewing our Best Western Plus; we're glad you found our location excellent and enjoyed our pool and complimentary breakfast! I'm also happy to hear our staff was able to help out with all of your needs. Thank you again for your praise and we hope to see you the next time you're in Wilmington!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We had a wonderful stay here. We checked in without a problem. The facility was very clean, as was our room. The beds were very comfortable. The pillows were a bit fluffier than I was used to though, so my neck was a bit sore in the morning. I went to breakfast right away in the morning and didn't have any problems. However, when my friend and daughter went later in the morning they had a hard time getting food because it was so busy and some of the other guests were rude -- not something the hotel can do anything about -- which was frustrating. The location is great because it is just a few miles down the road from the downtown area. I would come back here in a heartbeat.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 15 July 2014

Dear Michelle B,

Thanks for taking the time to review our hotel - we're glad you had a great stay and plan to return the next time you're in Wilmington! It's also great to hear you found your room clean and comfortable. We appreciate your high ratings and hope it won't be too long before your next stay; thank you again for your comments!

David Amick
eCommerce Manager
Daly Seven, Inc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Me and my family had a wonder two nights and three days at Best Western PLUS University Inn located in Wilmington, North Carolina. We had a blast we traveled to the BATTLESHIP. We also went to the AQUARIUMS. We also ate at ELIZABETH PIZZA. while we was staying. The Rooms was clean also i like the fact that when we went out We could get our rooms cleans.The Pool was excellent. The Fitness room was a little dirty the walking machine didn't want to work. The water was hot and tasted very very disgusting. Other then those disadvantage. The stay was EXCELLENT.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 15 July 2014

Dear James A,

We appreciate you sharing your experience at our hotel and are delighted to hear it was an excellent one, as well as that you were able to visit several nearby attractions and restaurants! We do apologize for any inconvenience with our fitness room and appreciate your feedback to help improve our facilities. Otherwise, thanks again for your 5-star ratings across the board and we hope it won't be too long before your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

This Best Western would be the fourth & final B.W. during a May trip. Darrell made check in quick & smooth. He also helped with the total number of points built up to qualify for a free night.

Room #211. A medium size room. Furnishing include king comfortable bed with five pillows. Writing desk with lamp-lamp having two electrical outlets. Swivel chair. Cabinet for flat screen television (58 channels), micro/fridge and three drawers. Two bed stands, with lamp each. Patted wooden stand for luggage. Medium size cloth chair & foot stool.

Bathroom has shower/tub combo. Plenty of towels, shampoo, conditioner & body lotion. A safely bar at end of tub's wall. The tub stopper was difficult to put in postion. Wall to wall sink counter. Hair dryer & coffee maker. Small closet. Iron & board. Metal rack, with eight wooden hangers. Closet door has a full length mirror on outside. Overall bed/bathroom very clean. A/C was on at time of arrival, room very cool. A/C controls easy to operate. Green carpet thru out room.

Two elevators, fairly good speed. This facility has a fenced outside pool. Pool depth is 3 feet to 5 feet with a sun patio outside fence. Plenty of parking, with the west lot spaces on the tight side. The east lot look wider. Counted four handicapped spaces by main door entrance. The main entrance doors are automatic sliding, with two two luggage racks.

Breakfast is 6:00-10:00. Three dry cereals.range/apple juice. Two waffle makers. A steamer for sausages & cheese omlettes. Muffins, rolls, bagels & bread for toast. The breakfast area has six tables, with two or four chairs. Four booths. A double sided counter, with four tall chairs pre side. On both sides of counter are four electrical outlets and a UBS outlet.

Quest laundry is located on second floor. One washer & dryer. Washer-$1.50, with dryer-$1.00, with an ice machine same area. This facility has no soda/snack machines. By the front desk are snacks, candy with sodas in a clear door refrigerator, which can be purchased from the front desk.

The lobby is good size. Large couch with five single firm cloth chairs. Nice carpet. Two guest computers.

Best Western has become my home away from home. I have never had a bad experience at a Best Western facility. I may pay more, however I have gotten more in return. This facility's staff was polite, helpful & friendly. NO accents. I would stay again with no hesitation.

Jack L., Syracuse, New York.

  • Stayed: May 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded 15 July 2014

Dear Jack L,

Thank you for writing such a detailed review of your stay at our Best Western Plus - we're delighted to hear Best Western always helps you feel at home and that you had an excellent visit with us! We appreciate your high ratings and kind words, as well as your thoughtful summation of all the facilities and amenities we offer. Thanks again for your comments and we can't wait to see you the next time you're in Wilmington!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Wilmington/Wrightsville Beach

Address: 5345 Market St, Wilmington, NC 28405 (Formerly Best Western Plus University Inn)
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Wilmington
#6 Family Hotel in Wilmington
#6 Romantic Hotel in Wilmington
#13 Business Hotel in Wilmington
Price Range: £64 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Wilmington/Wrightsville Beach 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our award winning hotel offers Southern hospitality, spacious rooms and a great value for guests who want to visit historic Wilmington and Wrightsville Beach. Located halfway between the two, and close to the University of North Carolina at Wilmington, our Wilmington hotel is a great value. Amenities include: Free Breakfast, Free WiFi, Outdoor Pool, Fitness Center, Fridge & Microwave ... more   less 
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Also Known As:
Innkeeper - Wilmington Hotel Wilmington
Innkeeper Hotel Wilmington

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