We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Filth and Grime at it's BEST... You get what you pay for”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - Wilmington - New Centre Drive
Ranked #38 of 44 Hotels in Wilmington
Wilmington, North Carolina
2 reviews
“Filth and Grime at it's BEST... You get what you pay for”
Reviewed 8 February 2013

Newly Renovated Rooms – Everything from new flooring and fresh paint to upgraded bedding and flat screen TVs. Better Rooms. Better Stay IT'S EVERYTHING BUT... Some friends and I are here in N.C. for work throughout May, after traveling 14hours from New Orleans, we were exhausted and in need of a good nights rest. Well needless to say that didn't happen, we were greeted at the front desk with LESS than perfect service, our questions went unanswered and those that were answered in YES/NO format. The next shock was once we got to the room, they advertise PET FRIENDLY rooms, but what they neglect to mention is that the pet friendly rooms and non pet friendly rooms are one in the same, our room/carpet was full of dog hair. After taking off my sweatshirt within a matter of minutes, my arms broke out into hives. Next on the list of flaws, after pulling back the covers, the linens were GROSS and full of STAINS, we called front desk and the clerk came up to visually insect linens, and after offering NO APOLOGY we were given new sheets from front desk, but that didn't make us comfortable. We initially booked the room for 3 months, and after dirty linens we demanded a refund, only to be told we were stuck in that room for the night but the duration could be refunded. It doesn't end there, go to take a shower and it GROANED like an ANIMAL being castrated. Again we cal front desk, and we were told to just let it run for a minute and it should stop. We march right back down t front desk to get Corporate number only to be told "we've been a problem since we arrived" can you imagine our response? BTW, we didn't get corporate number, we were told to speak with manager in am and she would handle it. Well now the morning came and the manager (Crystal or Criste) was just as bad as the clerks, she never made eye contact with us, she also offered no apology, and told us our refund will be mailed in 5-7 business days. We asked for refund for a horrible night, and she said NO. We asked her for corporates info, we were given the number and said ask for Guest Relations. Needless to say I wouldn't let my worst enemy stay in such filth.

We checked into the Wingate Wyndham the next am right across the street, and we've had nothing but a GREAT TIME, the rooms are hugh and spacious, new, clean, fresh white lines, 42" at flat Samsun Tvs, Plush Carpet, Accent Walls, Grantite Counters in bathrooms, hot breakfast every am, and the list goes on...and all for $71 a night

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 18 February 2013
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

83 reviews from our community

Traveller rating
    18
    15
    9
    16
    25
See reviews for
15
28
11
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Lexington, KY
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2013

Great place! Staff very nice and helpful! Manager was extremely helpful. The beds were a little hard but okay. Very clean! Laundromat was handy! We enjoyed our stay but had to cut it short due to illnesses. I'll be back.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hshatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 8 January 2013
Thank you for taking the time to leave a review of our property on TripAdvisor! As always, it's great to see a positive experience posted by our guests. We're truly sorry you had to cut your visit short, but do look forward to having you back at our property. When visiting Wilmington, please keep our great staff, clean rooms, and convenient laundry facility in mind when choosing a place to stay. Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wingate, North Carolina
1 review
Reviewed 13 December 2012

Kyle Melton really showed that he cares about his job. This was not the first time that I stayed at this hotel but every time I have came, he has made the stay much more pleasant. If I ever had any problems he made it a point to come take care of it himself. I usually visit Wilmington more than once a year and knowing that I have a place like this to stay makes me want to visit more often. I have recommended this hotel to many of my friends whenever they go into town. My friends and I will definitely be back for New Years.

Stayed November 2012, travelled with friends
Helpful?
Thank LysanderM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 17 December 2012
Thank you so much for your amazing review! We love to hear that our guests are not only having a great stay when they visit, but also love to (and plan to) come back again. Reading such a positive review, and knowing that you are recommending our hotel to friends and family is a great honor.

We look forward to having you back soon. As always, please don't hesitate to contact us with any lodging needs for you, your family, or friends when staying in the Wilmington area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Isle Beach, North Carolina
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2012

CLEAN, welcoming and almost more comfortable than your house. For 110 bucks this place is the best value in town! Enjoy a 5 minutes stroll to the nicest shopping district this town has. 3 or four very nice restaurants in the same area, and a State of the Art movie house right nearby, all walking distance....so get out there chubby america and enjoy this very nice gem for a measly 100 bucks...you will not go wrong. don't even consider the competition along market or college, the noise and traffic will get to you.... Please don't tell anyone so we can keep this one a secret!
Ha Ha

Room Tip: There all nice really no traffic or noise...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jake6284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 14 December 2012
Jake - Thank you so much for the kind words about our hotel. It's always a pleasure to read positive comments from guests such as yourself. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings for all of our guests to enjoy. It sounds like we were able to do just that for you! From the lack of noise to the great location of our property, we are so glad that you enjoyed your time with us.

If you are ever back in the area, we would love to see you here again. Please don't hesitate to call on us for reservations, we will be happy to take care of you. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
1 review
Reviewed 10 December 2012

I wasn't happy with the reason I had to stay at the Extended Stay America in Wilmington. However, I'm glad I found it. I wound-up staying for over three months.

While I had some small problems, as a testament to the staff, they were handled quickly and courteously! I, actually, was able to consider this place home for the time I stayed.

They made me change how I view booking a hotel when on vacation.

Thank you ESA Wilmington!

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 13 December 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience at our hotel. It is especially pleasing to know, given that your original reservation was with another property. Not only were we able to provide you with efficient and friendly service, but we were also able to show you a whole new way to stay. Such a lovely comment!

I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other hotel location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, MD
Level 6 Contributor
198 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 September 2012

I went for a wedding last weekend September 14-16. I arrived early 10am, I tried to check in early but rooms were not ready. They were ready at 12 pm. So I went to Target about 2 minutes away (Walmart i minute away). Then went to the beach for two hours. The room was ready by 12 noon. This was great, talk about early check in. It was very close to Wilmington downtown. Close to the beach. Close to bars, nightclubs, and other shopping. The staff was very nice and answered any questions like they would for a friend or family.

The rooms were a good size. The little things that were missing, you can ask for(hair dryer or extra towels/blankets) and they accomadated. The elevator smelled a little funny. The carpets felt a little old and the air conditioning leaked which made the floor wet. But I felt the room was more than sufficent.

I would definitely stay again for a long weekend.

Room Tip: The room needed a little cleaning up or renovation.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank piasan-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 31 October 2012
"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Isle Beach
1 review
Reviewed 6 September 2012

My stay at the property overall was a good one, but what mad it an excellent one was Kyle Melton. Kyle went over and beyond the call of duty. We had an awful smell in our room. We I checked in he made me aware of the problem in advance. Also, he had been in the room earlier opening windows trying to let it air out. He made two other trips to the room bringing disinfectants in to help with the smell.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this review, 31 October 2012
"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Wilmington hotels
0.9 mi away
Suburban Extended Stay of Wilmington
0.4 mi away
Quality Inn Wilmington
Quality Inn Wilmington
#33 of 44 in Wilmington
159 reviews
0.3 mi away
Sleep Inn
Sleep Inn
#23 of 44 in Wilmington
80 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Comfort Inn University
Comfort Inn University
#31 of 44 in Wilmington
24 reviews
0.4 mi away
Rodeway Inn & Suites
Rodeway Inn & Suites
#36 of 44 in Wilmington
134 reviews
0.4 mi away
Baymont Inn & Suites Wilmington
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Wilmington - New Centre Drive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Wilmington - New Centre Drive

Property: Extended Stay America - Wilmington - New Centre Drive
Address: 4929 New Centre Dr, Wilmington, NC 28403-1662
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #38 of 44 Hotels in Wilmington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Wilmington - New Centre Drive 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Extended Stay, Priceline, TripOnline SA, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Extended Stay America - Wilmington - New Centre Drive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Wilmington
Wilmington Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing