Newly Renovated Rooms – Everything from new flooring and fresh paint to upgraded bedding and flat screen TVs. Better Rooms. Better Stay IT'S EVERYTHING BUT... Some friends and I are here in N.C. for work throughout May, after traveling 14hours from New Orleans, we were exhausted and in need of a good nights rest. Well needless to say that didn't happen, we were greeted at the front desk with LESS than perfect service, our questions went unanswered and those that were answered in YES/NO format. The next shock was once we got to the room, they advertise PET FRIENDLY rooms, but what they neglect to mention is that the pet friendly rooms and non pet friendly rooms are one in the same, our room/carpet was full of dog hair. After taking off my sweatshirt within a matter of minutes, my arms broke out into hives. Next on the list of flaws, after pulling back the covers, the linens were GROSS and full of STAINS, we called front desk and the clerk came up to visually insect linens, and after offering NO APOLOGY we were given new sheets from front desk, but that didn't make us comfortable. We initially booked the room for 3 months, and after dirty linens we demanded a refund, only to be told we were stuck in that room for the night but the duration could be refunded. It doesn't end there, go to take a shower and it GROANED like an ANIMAL being castrated. Again we cal front desk, and we were told to just let it run for a minute and it should stop. We march right back down t front desk to get Corporate number only to be told "we've been a problem since we arrived" can you imagine our response? BTW, we didn't get corporate number, we were told to speak with manager in am and she would handle it. Well now the morning came and the manager (Crystal or Criste) was just as bad as the clerks, she never made eye contact with us, she also offered no apology, and told us our refund will be mailed in 5-7 business days. We asked for refund for a horrible night, and she said NO. We asked her for corporates info, we were given the number and said ask for Guest Relations. Needless to say I wouldn't let my worst enemy stay in such filth.
We checked into the Wingate Wyndham the next am right across the street, and we've had nothing but a GREAT TIME, the rooms are hugh and spacious, new, clean, fresh white lines, 42" at flat Samsun Tvs, Plush Carpet, Accent Walls, Grantite Counters in bathrooms, hot breakfast every am, and the list goes on...and all for $71 a night
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- Also Known As:
- Extended Stay Wilmington
- Wilmington Extended Stay