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Extended Stay America - Wilmington - New Centre Drive
Ranked #34 of 45 Hotels in Wilmington
Knoxville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“For Smokers Only”
1 of 5 bubbles Reviewed 16 June 2014

This place reeked of cigarette smoke. The moment you enter the lobby it nearly knocks you down. Check in went okay. Staff was friendly. I initally booked through Booking.com and thought I was getting a NON-SMOKING suite with a queen bed, but upon entering the room, it was not what I had reserved. My little sister and I noticed burned carpet, stained fixtures in the bathroom and an ashtray beside the bed. I had my printed confirmation from Booking.com and it had on the printout a NON-smoking room. I told the front desk but they said they didn't have another room and that it was Booking.com's fault. It was late and we went out to buy some Febreze and carpet deoderizer and sprayed our room. Would have left altogether if it hadn't been so late to find another place to stay. My little sister has asthma problems and I am allergic to smoke. As we went to turn the bed covers back, I noticed lots of long black kinky hairs all over the sheets. We had to go back to the front desk and get some clean ones and change it ourselves. I was so upset with our room that I did not sleep well. The next morning we spoke with the Assistant Manager and she adjusted our bill a little by taking half off. The kitchen was not adequately equipped and we couldn't have cooked anything with no utensils, etc. The rooms next to us were cooking things and it reeked through the halls and under the doors to other guest rooms because they were cooking with their door open. We had to stuff towels under the crack of our door to keep from inhaling more stink! The bathroom had plenty of towels but were very rough. I would not choose this place again or recommend it to anybody. Upon checking out, the Manager asked us if there were any probs and of course I told her. She was very very nice and apologetic and adjusted my bill for only 1 night's stay. Also there was no fitness room or pool.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank 12345AlyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

Traveller rating
    17
    13
    7
    13
    19
See reviews for
13
23
10
15
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Raeford, North Carolina
2 reviews
4 of 5 bubbles Reviewed 17 May 2014

Overall stay was nice. The check in agent was very nice and professional. The only issue would be the smell of the room upon arrival which was a strong pet odor. The breakfast in the morning was also very adequate.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steelerfan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 April 2014

Staff was friendly. Housekeeping extra fee if staying less than a week. Kitchen was not properly stocked, we had to ask for several items just to cook. Thank God we took our own paper plates, cups, paper towels, utensils, etc. Had to ask for clean towels, wash cloths and a new garbage bag daily and was responsible for taking trash outside ourselves. May as well have gone to the nearest convenient store for breakfast, would have gotten the same items there. No fitness room or swimming pool. DRURY INN DOES IT WAAYYY BETTER @ about the same cost!

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kzzek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summerville, South Carolina
Level Contributor
158 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Last weekend we made a spur of the moment trip to Wilmington to celebrate our daughter's 22nd birthday. For the first time, I reserved a room on Priceline without knowing what property we would get. I was very pleased to find we would be staying at Extended Stay at a dirt cheap rate!

The property was very well kept. The room was functional and very clean. If you need somewhere for more than a few days, the kitchen is a huge bonus. We found the bed a little too firm, but that was the only complaint.

The motel is in a great location, midway between Historic Downtown and Wrightsville Beach. There are many restaurants and a Wal Mart within walking distance.

This is not a place for a romantic weekend. Keep in mind because it is designed for long term stays, there is only weekly maid service. However, for our brief stay it was perfect. I would not hesitate to stay again.

Room Tip: If you are a light sleeper, I would request the top floor so you cannot hear walking above you.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AndeeDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 31 March 2014 via mobile

My husband & I stayed here during our relocation to the area before our apartment was ready.

Suffice it say it's adequate but offers nothing extra.

Housekeeping gets an F. No smoke alarm in our room, cigarette burn holes in the furniture and blanket. Hallway trash left to overflow and stink.

As previously reported my credit card was charged a different amount than my online reservation.

I would not stay here again and only recommend if you're desperate for a place with close beach access.

Stayed April 2014, travelled as a couple
Helpful?
4 Thank N0mastequila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rock Hill, South Carolina
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 16 March 2014

Upon entering the room, I was hit with a putrid smell that was just awful. It smelled as if someone had lived there for a long time without cleaning up. Nothing a little air freshener couldnt clear up i thought to myself. I then set my stuff down, and thats when the horror of staying at your hotel began. The room was from the outside looked ok, until I went to sit on the bed. Immediately I noticed a brown, fecal matter stain on the comforter. I was extremely grossed out by this. So I went to the front desk to tell them that I wasnt satisfied with my room. I explained to "Bobby" and the young lady who was working there that night about the condition of the room. I asked them to move me to a different room, but they explained they had no other rooms for me that night. I then told them that I was really offended by the condition of the room, and that I wanted to cancel my second night. Bobby rolled his eyes at me. The other young lady there on Friday night said that she would get me a new comforter...fine. She handed me the comforter and I thanked her. As I walked away, I was BLOWN AWAY at what I heard next. Bobby stated, "He's probably making it up." Never have i been so disrespected at an establishment. I went back to the room nearly in tears at how horrible my stay was going. I grabbed the comforter, and because I felt as though I had to defend myself and my honesty, I brought the comforter back up to the front to show them. They couldnt care less. I plead for you to watch the tapes from that night. The loud noise, dirty bathroom, and filthy dishes were something that I could ignore, but the blatant disrespect I just cannot get over. I went on to stay at a hotel the next night that was 3x the price, and despite not being able to afford it, I was stuck paying it just to get out of your establishment. Never again will I stay at an Extended Stay hotel.

2) Despite the fact that I only stayed one night, and even after I told them that I was only staying one night, my credit card was billed for the entire amount. When I called to see what could be done, I was told that it would be handled and when asked for further details about the time table involved in getting the refund, I was told that I need to take that up with my bank.

Horrible experience all around.

  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
5 of 5 bubbles Reviewed 22 September 2013

My wife and I escaped for a few days to the beach and stayed at Extended. We were very surprised by the level of service we received, front desk was very courteous and attentive. Further, when we first opened the door to the room, we were very delighted by the size of the room and the cleanliness. Good for families on the go, it had a very cozy kitchenette included in the price..... I do recommend it to all types of conscious travelers looking to get the most for a very reasonable, attractive price; and since nothing is perfect and all travelers are different, we give the hotel a 4.5 star....

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NC201113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Wilmington - New Centre Drive

Property: Extended Stay America - Wilmington - New Centre Drive
Address: 4929 New Centre Dr, Wilmington, NC 28403-1662
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #34 of 45 Hotels in Wilmington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Wilmington - New Centre Drive 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Expedia, Odigeo and Extended Stay so you can book your Extended Stay America - Wilmington - New Centre Drive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Wilmington
Wilmington Extended Stay

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