I arrived at this beautiful hotel pleasantly surprised to see that it was very nice and in a great location as well. Upon checking in after a long day of business travel, I realized I had left my company credit card in the previous city which was 2 hours away. The wonderful lady who was checking me in realized how stressed I was about the situation. She said this happens a lot more than you realize lets call the restaurant you left it at. She looked up the number, made the call and got a manager on the phone to confirm with me that my card was there. Then she called the Hampton Inn in next city I was traveling to and asked them when they received their Fed Ex shipments. She wrote down the number for both the restaurant and the other Hampton Inn and gave them to me so I could have my card shipped back to me in time for the next day. We figured out how to check me in and then I went up to my room. She saved the day with her kindness and going the extra mile. Later that night when I was going for dinner, she came around and said I hope you are feeling better and she gave me a hug. Even the next day she called to see if everything had gone as planned with me getting my card back. She was just amazing! It is rare to find customer service that goes above and beyond the customers expectation's. It was such a blessing to have someone offer exceptional service in what could have been an even worse situation! I will always stay here on my trips to Wilmington from now on.
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- Also Known As:
- Hampton Inn Wilmington-University Area/Smith Creek Station Hotel Wilmington